Ticketmaster has admitted that thousands of UK customer data has been involved in a breach due to third-party software on their website. This has since been removed but not before the software accessed a number of customers’ personal and financial details.
IT IS IMPORTANT TO STAND UP TO BIG ORGANISATIONS WHO DO NOT KEEP YOUR PERSONAL AND FINANCIAL DETAILS SAFE.
At Hayes Connor Solicitors, we are investigating the options available for customers of the Ticketmaster group.
As Ticketmaster has already admitted the breach and informed customers, those affected should already know if their data has been put at risk.
If you are a Ticketmaster, Get Me In or TicketWeb user, you could be entitled to compensation. We can take on your claim on a no-win, no-fee basis.
What has Ticketmaster admitted to?
Ticketmaster has issued the following statement on a specially set up website.
“On Saturday, June 23, 2018, Ticketmaster UK identified malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster.
“As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites.
“Less than 5% of our global customer base has been affected by this incident. Customers in North America have not been affected.
“As a result of Inbenta’s product running on Ticketmaster International websites, some of our customers’ personal or payment information may have been accessed by an unknown third-party.
“We have contacted customers who may have been affected by the security incident. UK customers who purchased, or attempted to purchase, tickets between February and June 23, 2018 may be affected as well as international customers who purchased, or attempted to purchase, tickets between September 2017 and June 23, 2018.
“If you have not received an email, we do not believe you have been affected by this security incident based on our investigations.
“Forensic teams and security experts are working around the clock to understand how the data was compromised.
“We are working with relevant authorities, as well as credit card companies and banks.”
What should you do now?
Ticketmaster has offered customers free security software but no monetary compensation. However, you should make sure that by agreeing to any free offers, you are not inadvertently signing away your rights to make a data protection act compensation claim.
If you have suffered damage or distress caused by an organisation breaching any part of the Data Protection Act, you have a right to claim compensation. As such, if you want to hold Ticketmaster to account we can help.
If you are a Ticketmaster, Get Me In or TicketWeb user and you haven’t received an email make sure that you check your junk mail folder. If you have received an email, get in touch. We’ll let you know if and when you can claim.
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