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Pension Data Breach Compensation Claims

Pension service providers are responsible for large amounts of highly sensitive personal data which needs to be kept secure. Where a pension data breach occurs and your information is compromised, you may have grounds to claim compensation.

It is essential for pension providers to abide by the strict guidelines set out in the Data Protection Act and UK GDPR whenever they collect or use personal data. This means that they are obligated to securely store they data they collect and to take measures which prevent it from falling into the wrong hands.

If a pension provider does not keep your personal data secure, or misuses your data in any way, this could be sufficient grounds to make a data breach claim. A pension data breach could occur where:

  • Inaccurate information is stored
  • Data is stored for longer than necessary
  • Private information is public
  • A cyber-attack or ransomware exposes data
  • Data is used outside of its intended purpose

At Hayes Connor, our pension data breach solicitors know just how difficult and stressful it can be to learn that your data has been compromised. If you learn that your data has been exposed, you will likely be concerned about what the consequences are likely to be, as well as what will happen further down the line.

If your data has been exposed in a pension data breach, you may be eligible for compensation. This is something our data breach specialists can advise you on.

Our experienced team of pension data breach solicitors can review your case in detail and unpick the circumstances leading to your data being exposed. From here, we can advise you on whether you will be in a position to make a pension data breach claim and the steps you will need to take. Our team will be happy to answer any questions you may have about the pension data breach claims process, as well as establishing how your data was mishandled.

Why work with Hayes Connor?

At Hayes Connor, we have specialist expertise in supporting victims of data breaches. We have a wealth of combined expertise and experience among our team, using this to provide tailored advice on a wide range of data breaches, including pension data breaches.

We are one of the UK’s largest teams of dedicated data breach specialists. As such, we have established a detailed knowledge of data breaches, including how they are caused, the failures a company could be liable for and what steps need to be taken to make things right.

We understand that making a pension data breach compensation claim can be a daunting prospect, especially if you have never made such a claim before. Our team can help to address this, making the claims process as straightforward and stress-free as possible. We have an excellent track record for securing the maximum available compensation for our clients, often without having to resort to court proceedings.

See what our clients say about working with us

Start a pension data breach claim today

Think you are entitled to compensation for a pension data breach? Use our simple and secure online claim form to inform us of the details of your situation, and our team will be in touch shortly to let you know whether we can help.

To speak to a member of our team about pursuing pension data breach compensation, please call us on 0330 041 5131.

What our clients say

Since Day one the feedback from our clients has been fantastic and is a real credit to our team. We are proud of our Excellent rating on Trustpilot and invite you to read some of the recent reviews here:

Pension data breach FAQs

Pension providers, just like any other organisation in the UK, have a legal obligation to inform customers that their data has been compromised in a data breach. However, it is often the case that companies do not send proper notice to victims, or the message they have sent has been lost.

It is also often the case that first-time victims of data breaches only find out that their data has been exposed after the responsible organisation has been penalised by the Information Commissioner’s Office (ICO).

If you have received a message to inform you that your data has been exposed, or you have reason to believe that this is the case, this is something our data breach solicitors can help you with.

If a company becomes aware that a data breach has occurred, they need to report it to the ICO within 72 hours. They also need to inform any individuals who have been affected by the data breach and where one or more of the following issues is present:

  • Financial loss
  • Identity theft or fraud
  • Damage to reputation
  • Discrimination

You should also be aware that you can self-report a potential data breach to the ICO if you are under the impression that the company has not done so themselves. Failing this, you can also contact a data breach solicitor to bring forward a compensation claim.

Under normal circumstances, you will have six years to make a data breach claim. This time limit is counted from when you were first made aware that a data breach took place, or you could have reasonably been aware that it took place.

More often than not, the six-year time limit will start from when the pension provider initially contacted you to inform you that you were the victim of a data breach.

Pension data breaches can occur for a number of reasons, including where:

  • An employee makes a human-error (such as emailing the wrong person)
  • Devices are stolen or lost
  • The casino is subject to a cyber-attack

When instructed, our pension data breach solicitors will contact the pension company on your behalf, piecing together any findings from an ICO investigations to support your claim for compensation.

Building on from this, we can put forward all of the relevant evidence that proves a data breach has taken place and outline the impact it has had on both you and your loved ones. We can then place an accurate value on the damages which will likely be available for your compensation claim.

In many cases, court proceedings may not be required. We are often able to resolve pension data breaches via a negotiated settlement.

That being said, if a settlement cannot be voluntarily agreed, it may be necessary to take a case to court to access the maximum available compensation. Our solicitors provide tailored advice and robust representation in these scenarios.

You may be able to make a pension data breach, where your data has been misused in any way, or there has been a failure to keep your data secure. You may also be able to make a claim, even if you have not suffered a direct financial loss from the data breach.

If you have experienced financial harm, this can make calculating damages more straightforward.

Financial losses

Given the type of data pension providers store, there is a significant risk that a data breach could cause financial loss or identity theft. The results of your pension information or financial details being compromised can be incredibly serious, especially as it means someone may be able to set up fraudulent bank accounts in your name, or access your existing accounts.


Even if you have not experienced a direct financial loss, this does not necessarily mean that no harm has been done. Data breaches are always stressful situations and could leave you worried about your security.

The physical and mental toll of being a data breach victim should not be underestimated. Issues such as a lack of sleep, feeling ill, feeling unsettled or being confused are all common responses and could affect both you and your family.

Start your pension breach claim today

At Hayes Connor Solicitors, our pension data breach solicitors can help you make a compensation claim, supporting you through the entire process and minimising the impact on you and your loved ones as much as possible.

Simply use the link above to start your claim, or you can call us on 0330 041 5131 to discuss your situation.

You can find out more about our expertise and how we handle data breach claims here. To have your claim assessed for free, you can use our secure online claim form. Or to speak to a member of our team, please do not hesitate to give us a call on 0330 041 5131.

You can find out more about our expertise and how we handle claims here. To have your claim assessed for free, you can use our secure online claim form. Or to speak to a member of our team, please do not hesitate to give us a call on 0330 041 5137.