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Retail, Online Shopping & Ecommerce Data Breach Claims

Retailers, both online and physical stores, are holding increasing amounts of their customers’ personal data, such as their contact details, payment card details and credit history. The ever-increasing number of online sellers and retailer loyalty schemes means we are handing over more private information than ever before.

Customers trust these organisations to safeguard this information, but all too often we see examples of inadequate security systems which allow criminal organisations to “hack” into customer accounts and access private information. These breaches can be isolated incidents or part of a large-scale attack upon multiple customers.

Should retailers and online sellers allow customer data to fall into the wrong hands, this can have very serious consequences, both financially and in terms of the stress and worry it can cause.

Anyone whose personal information has been compromised in a retail or online shopping data breach may have grounds to claim compensation.

We have experience of working with clients to recover funds that have been lost and to secure compensation for the harm that has been caused as a result of the retail and online shopping data breaches. Our team has a strong track record of success for our clients, so we know exactly what is needed for a successful compensation claim.

Examples of the types of retail and online shopping data breaches we can assist with include:

  • Accidental sharing of customer data online – such as happened with Amazon in 2018
  • Information being sent to incorrect email recipients – both internally and externally
  • Employees misusing customers’ confidential data
  • Personal data being accessed in a cyber-attack caused by failure to adhere to data protection guidelines

Having your data exposed in these situations is often highly distressing with the potential for very serious consequences. In many cases, these data breaches are caused by simple human errors or the failure of businesses to take proper precautions, which can make living with the impact even more upsetting.

On top of any financial impact from identity theft and other types of financial crime, the effect of the emotional distress caused can be substantial. It is therefore entirely appropriate, and often essential, to seek compensation following a retail or online shopping data breach.

Ultimately, if a retailer or online shopping site has failed to protect your personal data, you have a right to claim compensation.

If you believe you have grounds for a claim, we can assess this for you free of charge. Simply use our secure online claim form to let us know the details of your claim and we will get back to you shortly.

To speak to a member of our team about what to do if you believe your data has been exposed by a retail or online shopping data breach, please call now on 0151 363 5895.

How retail & online shopping data breach claims work

Understanding if you are entitled to compensation

If a retailer or online seller has allowed your data to become exposed, you will likely have grounds for a claim.

Businesses must abide by strict data protection regulations and they are required to have robust procedures in place for preventing, detecting, reporting, and investigating any personal data breaches.

Whenever a company collects, processes, stores or uses personal data, it must ensure this is done so in a secure way. Appropriate measures must be in place, such as limiting who has access to the data, requiring strong passwords and encrypting electronic data.

If a retailer or online shopping business has failed to meet their obligations under data protection laws, our data breach solicitors can help you to pursue compensation.

What you can claim for

Financial losses

Where your data has been exposed, cybercriminals can potentially use this for identity theft and other types of crime. This could include applying for credit in your name, setting up fraudulent bank accounts and accessing your existing accounts.

This can result in serious financial losses and you can claim for those losses.


The impact on your mental and physical wellbeing from having your personal data exposed can be very real and should not be underestimated. We frequently hear from people who are unable to sleep, feel ill, unsettled or confused following a data breach.

This type of distress can be very serious and damages can be sought as a result.

The claims process

Firstly, we will contact the business responsible for the breach on your behalf. At this stage, we can use any findings of the ICO to assist us in our dealings with the business in question.

Once it is clear that a breach has occurred and the full consequences for you are known, we can start to place a value on your claim.

Very often, retail and online shopping breach claims can be resolved through a negotiated settlement, avoiding the need for court proceedings. However, where this is not possible, court proceedings may be required to secure the compensation you deserve.

Funding for retail & online shopping data breach claims

We are able to act for clients on a no win, no fee basis, which means there is no upfront cost or financial risk to starting a retail or online shopping data breach claim.

How Hayes Connor can help with retail & online shopping data breaches

Hayes Connor is one of the largest teams of data breach claims specialists in the country. We can guide you through dealing with any situation where your data has been lost, stolen or otherwise exposed, helping you to secure fair compensation.

Our retail and online shopping data breach solicitors can help with:

  • Advising you on if have grounds to claim compensation
  • Making a claim on your behalf
  • Securing an apology
  • Seeking assurance that your data will be stored more securely in future
  • Having your data erased from the breached database (where appropriate)

We offer a free assessment of your case, so you can find out if you are likely to have grounds for a claim before deciding whether to take further action.

It is normal to be upset and confused when you find out that your personal details have been put at risk and may be in the hands of cyber criminals. The idea of taking legal action might seem intimidating, but our team of data breach specialists are here to keep the process as simple and stress-free as possible for you.

With a wealth of experience across our team and an excellent track record of success for our clients, we can give you the best chance of securing fair compensation.

You can find out more about our expertise and how we handle data breach claims here.

To have your claim assessed for free, you can use our secure online claim form.

Or to speak to a member of our team, please do not hesitate to give us a call on 0151 363 5895.

Start your claim