WE KNOW THAT MANY PEOPLE WILL HAVE QUESTIONS ABOUT THE TICKETMASTER DATA BREACH. SO, HERE IS SOME INITIAL INFORMATION. WE WILL KEEP THIS PAGE UP TO DATE WITH FURTHER QUESTIONS AS THE CASE PROGRESSES.
Is this no-win, no-fee?
Yes, we are dealing with Ticketmaster data breach claims on a no-win, no-fee basis.
How much does it cost to make a claim against Ticketmaster?
At Hayes Connor Solicitors, we are dealing with all Ticketmaster data breach claims on a no-win, no-fee basis. This means that, if your claim is not successful, you won’t have to pay a penny.
If we win your claim, we will charge a success fee. This is capped at 25% of any compensation you receive. We have to charge this to cover our fees in smaller/individual cases.
However, if enough people come forward to make a claim against Ticketmaster we might be able to waive this fee (by getting Ticketmaster to pay it instead of you). That would mean that there are no solicitor’s fees win or lose.
What does no-win, no-fee mean?
A no-win, no-fee agreement is an arrangement between you and your solicitor. Also known as a Conditional Fee Agreement, if your claim is not successful, you won’t have to pay any money for the work carried out (providing you have not misled us). Find out more here.
How can Hayes Connor afford the risk?
In most cases, the loser has to pay the winner’s costs and disbursements (other legal expenses such as court fees). But to protect you from these costs, we always take out insurance to insure against this risk on your behalf. This is called ‘After the Event’ insurance (ATE).
With ATE insurance, if you lose your case (including a group action case), any costs will be paid by the insurance provider.
Are there any administration of other hidden charges?
There are no hidden charges or other administration fees.
How much compensation will I get?
While each case is different, if successful, you could be entitled to around £5,000 in compensation, so it’s essential to act.
How long does it take to make a claim?
With group actions on this scale we expect the investigation phase, awaiting the ICO investigation, interrogating the company and collating the evidence to take six months or so. From there settlement can occur at any time up to around 12 months if litigation is not required and up to 18 months if it is.
We have a process in place that means we will be looking to lodge claims in the next few weeks.
Who is responsible for the data breach?
While Ticketmaster was the victim of a cyber-attack, the business or organisation responsible is the one who controlled your personal information if they intentionally, negligently or recklessly allowed it to be lost, leaked or hacked.
With an ICO investigation now underway into the Ticketmaster data breach, whoever is to blame for this appalling data protection failure will no doubt have to pay a hefty fine. And, while the ICO does not award data breach compensation, our data breach solicitors can help you with that.
What information was stolen?
The data hack involves both personal and payment information which can be used to carry out data theft and financial fraud. The data stolen includes names, addresses, email addresses, phone numbers, payment details and Ticketmaster login details.
What should I do after getting an email from Ticketmaster informing me that my data was put at risk?
First and foremost, contact us for further advice about what to do. We will keep your details (securely of course!) and ensure you are kept updated about how the investigation into the Ticketmaster data hack is progressing. If Ticketmaster is fined, we will let you know when your claim for compensation can be made and help you get the compensation you deserve. We will also be able to advise you on what to do while waiting for the investigation’s findings.
What is a group action claim?
A group action claim is where a group of people – sometimes even thousands of people – have been affected by the same issue. Group action cases are also known as class actions or multi-party actions. Depending on how this case progresses we may launch a group action against Ticketmaster.
What are the benefits of a group action claim?
A group action allows people with the same type of claim to bring it together on a collective basis to strengthen their overall position and make a big organisation take the matter seriously. This increases their chances of settlement or success in litigation. With a group action claimants often share the legal fees. Even better, while the cost of pursuing small claims can be a barrier to justice, by grouping cases together, solicitors are often able to run group actions on a No Win-No Fee basis.
Who can make a data breach compensation claim against Ticketmaster?
The data breach affects Ticketmaster, TicketWeb and the resale website Get Me In!
UK customers who purchased, or attempted to buy, tickets between February and June 23 this year may have had their data stolen, as well as international customers who purchased, or tried to purchase, tickets between September 2017 and June 23, 2018.
Following the data breach, Ticketmaster emailed those affected, informing them that their data was put at risk. Everyone who has received this email can claim compensation.
If you are in any way concerned, contact Hayes Connor Solicitors and let us know. We will check if you have had your data breached. Once we have established that your data has been violated – and the extent of this failing – we can start the claims procedure on your behalf.
What happens if I have suffered a loss due to the data breach?
There are reports that Ticketmaster customers have been the victim of theft, with their cards used on money transfer service Xendpay, Uber gift cards and Netflix (among other items).
You are entitled to claim for any losses you can link directly to the breach of data. For example, has your card been used without permission or are there any transactions on your bank statement that you haven’t made? Let us know about any losses, and we will include them in your claim. You can do this at any time up to the point of settlement, but you should let us know as soon as you are aware of any such loss.
Can I claim for psychological harm?
If the Ticketmaster data breach has caused you stress or anxiety, then yes you can. We would require medical evidence – usually in the form of extracts from your GP records – to show you have received treatment to support your claim. From there we can arrange for you to be examined so that a report can be produced and added to your claim.
Will I definitely get compensation?
We cannot say that you will definitely get compensation, but we believe that Ticketmaster has breached people’s data and needs to be held responsible by compensating for any losses, distress and inconvenience caused.
Ticketmaster has offered me free security software. Can I still claim?
As is common in such cases, victims of the Ticketmaster data breach were offered some free services to reduce their risk following the hack. This included free security software. If you are offered any such free services, it’s vital that you know your rights before you sign up. Make sure you are not inadvertently signing away your rights to pursue a compensation claim at a later date.
What happens if I have lost or deleted the email from Ticketmaster telling me that my data was breached?
It doesn’t matter. Simply let us know and we’ll make sure Ticketmaster checks their database for your records. You just have to confirm to us that you have deleted it (or even let us know if you think you have). Of course, it’s always worth checking your deleted email and spam folders first just in case!
A word of warning however, if you haven’t received an email and deliberately mislead us you could be liable for costs. Just be honest with us and we’ll be able to help.
What’s happening with the investigation?
Ticketmaster has admitted a huge data protection breach and revealed that the personal information of thousands of UK customers is now at risk. Ticketmaster has said that it is working with the relevant authorities, as well as credit card companies and banks.
However, even though Ticketmaster has self-reported to the Information Commissioner’s Office (ICO), there are no reports of them informing the police. However, we fully believe that the police should be, so it’s important that anyone affected lets them know (as well as letting the ICO know).
Find out more about reporting a cybercrime to the Police.
Will my details be safe if I start a compensation claim?
At Hayes Connor Solicitors, we understand that making a compensation claim can be stressful; especially where your sensitive information has already been breached. Our process is fully compliant with ICO guidance, and we never put your details at risk.
How long do I have to claim compensation?
There are strict time limits in place for making data breach claims. Currently, all breaches going back six years could be subject to a claim, so it’s important to act now.
Who is Hayes Connor?
We help victims of data breaches and other injustices – such as cybercrime and online fraud – claim the maximum amount of compensation in the minimum amount of time. With over 50 years’ experience helping our clients secure the justice they deserve, our solicitors work tirelessly to ensure the best possible outcome for you. Both in terms of damages achieved and service delivered.
What should I do now?
To start a compensation claim, you will need to register with Hayes Connor Solicitors. Doing this guarantees that you will form part of the compensation claims that will be lodged by the firm. Once you have registered with us, it’s important to keep a ‘diary’ or note of events since the hack. This should include things like:
- Whether your card been used without permission
- If there are any transactions that your bank has picked up that you haven’t made
- If you are getting more spam or junk email with your name on it
- If you are anxious or worried at the thought of people being able to access your data.
IF YOU WISH TO BE A PART OF THIS CLAIM THEN REGISTER YOUR DETAILS TODAY.