Klarna report data breach affecting 9500 app users

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The global payments and shopping service Klarna have published a statement, revealing they recently experienced a data breach affecting 9500 of their app users.

In the statement, Klarna CEO Sebastian Siemiatkowski claimed that the incident was self-inflicted, with a bug causing random user data to be incorrectly exposed when accessing Klarna’s user interfaces.

Though Klarna have not confirmed exactly what data was exposed in the breach, it has been reported that users were able to see the full details of other accounts, including personal information, addresses, purchase history and payment methods.

As per UK PC Mag, it has also been indicated that partial bank details were also exposed in the breach.

Following an internal investigation, it was concluded that the bug was caused by human error, as opposed to an external breach of Klarna’s systems from an unauthorised third party. Klarna have stated that they have now fixed the bug and have informed the appropriate authorities.

Klarna claim to still be analysing exactly which consumers were affected in the breach, which suggests investigations are still ongoing.

If you have already been contacted by Klarna, or you believe that you were one of the affected users, you may have grounds to claim compensation.

The team at Hayes Connor are ready to support and advise anyone who has been affected by the Klarna data breach. To find out more about how you can make a claim, please get in touch.

What to do if you are concerned about the Klarna data breach

If you are a Klarna user and you were affected by the data breach, you should expect to be contacted to inform you that this is the case. If you are yet to be contacted, and you have strong reason to believe that your data was exposed, you should get in touch with Klarna as soon as possible.

You should be extremely vigilant of any unexpected, or suspicious communications, particularly if they come from anyone claiming to represent Klarna. These could be ‘phishing’ attacks, which are designed to extract further personal data from you.

In order to reduce the risk of your data being used by cybercriminals, there are several steps you can take. To find out more, read our guide on what to do if your data has been stolen in a data breach.

If your data was exposed in the Klarna data breach, then you may in be in a position to claim compensation. This is something the team at Hayes Connor can assist you with.

How Hayes Connor can help you claim compensation for the Klarna data breach

Any organisation that holds your personal data has a legal obligation to keep it secure. If they fail to uphold this obligation, as was the case with Klarna, then anyone whose data has been exposed may be in a position to claim compensation.

Hayes Connor has one of the largest teams of dedicated data breach specialists in the country, with a wealth of combined experience. This means we can use our expertise to carefully guide through the steps you need to take if you believe that you are owed data breach compensation.

We can advise whether you are owed compensation and, if so, how much you are likely to be entitled to and how the general claims process works. Our team will provide you with close personal support through every stage of the claims process, making everything as straightforward as possible for you.

You can find out more about our expertise and how we handle data breach claims here.

To start a claim, you can use our online claim form.

To speak to a member of our team about the Klarna data breach, please do not hesitate to give us a call on 0151 363 5895.