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Worried about the latest Talk Talk data breach revelations? Here’s what you should do

data breach solicitors

BBC Watchdog Live has revealed that TalkTalk failed to inform 4,545 customers that their personal information was stolen as part of a 2015 data breach. This includes their bank account info. These customers may now have a data breach compensation claim.

To make matters worse, researchers for the programme have discovered the following info online after a simple Google search: full names, addresses, email addresses, dates of birth, TalkTalk customer numbers, mobile numbers, bank details.

It is thought that this information could have been accessible online since the breach.

If you are concerned that your data has been exposed by Talk Talk, we would advise you to:

  • Inform the Information Commissioner’s Office (ICO) about your concerns
  • Contact your bank and/or credit card providers immediately
  • Beware of fraudsters who attempt to gather personal information (phishing)
  • Report any suspected phasing attempts to the police and relevant authorities
  • Look out for any bills or emails showing goods or services you haven’t ordered, or any unfamiliar transactions on your account and alert your bank or card provider immediately if there is any suspicious activity
  • Keep an eye on your credit score for any unexpected dips. Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name
  • Beware of any unsolicited communications that refer you to a web page asking for personal data
  • Register with a suitable fraud prevention service
  • Change your passwords
  • If you are offered any form of compensation or free services from Talk Talk, check the small print. Be careful that in accepting any offer you are not giving away your rights to pursue a data breach compensation claim at a later date.

The ICO has fined TalkTalk but you can still make a data breach compensation claim

The ICO has already fined £400,000 for the 2015 data breach. But it doesn’t look like this matter is over. Especially as 4,545 customers may have received the wrong notification regarding this incident. If you are one of those customers you may be able to make a data breach compensation claim.

Making a data breach compensation claim against Talk Talk

If you want to make a data breach compensation claim, our expert, online fraud and data protection solicitors will advise you on whether you have a valid claim against Talk Talk. We will also be pleased to answer any questions you might have.

Crucially, it doesn’t matter if you haven’t lost out financially because of the data breach. Watchdog says that it has spoken to many people who were affected by the TalkTalk data breach. Many, have been subject to “frequent scam calls, and in some cases attempted fraud and identity theft, impacting their credit rating”. To claim compensation, you must be able to prove that you suffered as a result of the breach. This includes financial harm, as well as anguish and anxiety.

Make a no-win, no-fee data breach compensation claim with Hayes Connor Solicitors

At Hayes Connor Solicitors, our initial assessment is always free. We’ll ensure that you are fully informed on this matter and will notify you about any investigation, and your legal rights when making a claim.