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Where to get help following the EasyJet data hack

Following a data breach at budget airline EasyJet, the personal details of nine million people have been accessed and 2,208 individuals have also had their credit card details stolen. Since the EasyJet data hack, Hayes Connor has been contacted by many customers, many of whom are upset and anxious about the breach.

The emotional impact of a data breach can be significant

The impact of data breaches goes much further than financial losses. Many victims experience stress, anxiety and distress. Following a robbery, people often feel shock, anger, fear, helplessness and panic, and a personal data breach is a 21st-century version of being burgled.

Furthermore, the psychological effects of a data hack might not be immediately apparent. Knowing that your information has been “burgled”, living with the increased risk and the extra vigilance needed can all cause distress to victims over time.

Thankfully, over the last few years, people are waking up to the reality of mental health and there is a greater awareness about the lasting effects of physiological suffering and anguish. However, following the EasyJet data breach, victims must keep an eye on their emotional wellbeing to ensure that their mental health doesn’t suffer.

To help, our data protection solicitors have listed some helpful links to ensure victims of the EasyJet data breach know where they can turn.

Help & support for people following the EasyJet data breach

Information Commissioner’s Office

The Information Commissioner’s Office (ICO) protects the data privacy rights of individuals. While the ICO does not award compensation, it does have the power to impose hefty fines on organisations in breach of their duties. You have the right to ask the ICO to assess if an organisation breached the Data Protection Act. At Hayes Connor Solicitors we often work with the ICO to gather as much evidence as possible to help our clients succeed. The ICO has also provided advice on its website on how victims of the EasyJet breach can spot phishing scams.


Victim Support

Victim Support is the leading independent victim’s charity in England and Wales for people affected by crime and traumatic incidents. Last year it offered support to nearly a million victims across the UK.



The Samaritans are a group of passionate volunteers working together to make sure fewer people die by suicide. If you are struggling emotionally after a data breach, they can help. You can call them free from any phone.



The Mind Community Support Service provides advice, information, onward referral and holistic support to people who are experiencing mental ill-health and drug/alcohol difficulties (which could be exacerbated following the EasyJet hack). The service can also provide support to people who have been a victim of crime.


Get Safe Online

Get Safe Online is a leading source of unbiased, factual and easy-to-understand information on online safety. It contains lots of helpful guidance to protect you and your data from the threat of fraud, identity theft and abuse.


Take Five to Stop Fraud

Take Five offers straight-forward and impartial advice to help everyone in the UK protect themselves against financial fraud. Following the EasyJet data breach, cybercriminals might use contact information to try and extract financial data from victims.


Action Fraud

Action Fraud is the UK’s national reporting centre for fraud and cybercrime. Victims of online offences such as scams and financial/identity fraud following the EasyJet data hack should contact Action Fraud to report their loss. You can do this online or via telephone. Victims of data breaches do sometimes become the targets of criminals, so it’s important that anyone affected by the EasyJet data breach is vigilant.


How can Hayes Connor help you after the EasyJet data hack?

At Hayes Connor, we are now registering victims of this breach to a no-win, no-fee group litigation action against the airline. Group actions can be a powerful tool and can have a bigger impact than a single claim.

The law understands the damage that can be caused by worry and upset. So today, you can make a compensation claim if you have struggled emotionally following a data breach, even if you have not experienced any financial loss.


To become part of our EasyJet group action, we need you to register with us. This guarantees that you will form part of the compensation claims that will be lodged by us. We will also keep you updated about developments in this case as they happen.

There are no costs to register and no obligation to proceed.