TSB data breach. Have your bank details been put at risk?

TSB is the latest company to put its customer’s personal details at risk. The TSB data breach happened after a system upgrade went disastrously wrong over the weekend. According to reports, as well as having problems accessing their money, some TSB customers could see other people’s bank account details.

One customer reported that he had access to more than £20,000 of other people’s accounts, while another said he had access to someone else’s £35,000 savings account, £11,000 Isa, and a business account when he logged onto the bank last night.

The customer said: “I could see their account numbers, sort codes and transaction histories and I had access to transfer money too, if I was that way inclined.

“The thing that was worrying me most was: what if someone can see mine too?”

If found to be true, this is a shocking breach which could result in data breach compensation claims being made against the bank.

TSB has apologised to customers, but on Monday afternoon there were still “intermittent issues” with its services due to “large volumes” of customers trying to access their accounts.

The Financial Conduct Authority is aware of the disruption and will no doubt launch an investigation into this breach.

What can you do?

While angry customers have taken to Twitter over the breach, there is another way to hold TSB to account if you are worried your details are at risk. Something has to be done to make companies accountable for these losses, so claiming compensation isn’t just in your best interests, it could be the only way to ensure that businesses everywhere implement more secure processes.

If you want to make a compensation claim against TSB, contact Hayes Connor ASAP. Our expert, online fraud and data protection solicitors will advise you on whether you have a valid claim and will be pleased to answer any questions you might have. If you are not sure whether your information has been misused or mishandled, we can find this out for you. Our initial assessment is always free.

Even if your money hasn’t been stolen, you can still claim compensation. In fact, a recent case has recognised the potential damage that is caused by psychological suffering. So, you can make a compensation claim if you have struggled emotionally following a data breach, even if you have not experienced any financial loss.

If you want to find out more about claiming for a data breach you can contact us here

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  1. […] a bungled IT upgrade over the weekend, many TSB mobile and internet banking customers are still unable to access their accounts. And, according to reports, up to 1.9 million could be affected. To make matters worse, some […]

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