I am emailing firstly to acknowledge the enquiry but also to provide you with some basic information as to how matters will progress from here.
It is a particularly worrying time for you to be in the position where your personal and financial information has been the subject of such a data hack. You should take all possible steps to change passwords and monitor any payment methods used for suspicious activity.
Typically such a broad ranged hack will take the Information Commissioners office in the region of 6 months or so to investigate before information is released that confirms the responsibility for the data loss and the action that can therefore be taken.
I can assure you that by instructing Hayes Connor you have preserved the best opportunity to secure the best outcome for the breach when that happens.
In view of the fact that on average these breaches are likely to yield a compensation award of up to £5,000 per claimant we have started to pull together the expert legal team that will bring this litigation to TicketMaster in due course.
We will send you an updated set of information individually tailored to your enquiry this week to explain the process and how you will be part of that action.
In the meantime please continue to keep a record of any activity which you believe is directly a result of your data being accessed, this could be nuisance calls or attempted fraud on your accounts. The more information you document the better.