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Ticketmaster data hack: what are the different types of data breaches?

data breach compensation

Earlier this year, Ticketmaster was affected by a significant data protection breach after cybercriminals hacked the company’s website. And the number of people impacted by the theft of their details could be significantly worse than first thought.

But not everyone who is a victim of the Ticketmaster data hack has had the same information stolen. So, what are the different types of data breaches in this case?

Financial information stolen and used

There are reports that customers of Ticketmaster have been the victims of theft, with their cards used on money transfer service Xendpay, Uber gift cards and Netflix (among others).

To make matters worse, according to digital bank Monzo, it warned Ticketmaster that something strange was going on two months before the business revealed its payment pages had been hacked. However, in responding to the bank’s concerns, Ticketmaster said that: “an internal investigation had found no evidence of a breach and that no other banks were reporting similar patterns.”

Anyone who has had their financial details stolen and used fraudulently could now be looking at compensation up to £5,000.

Financial information stolen

Many of those affected by the Ticketmaster data breach will have had their financial details stolen but not used (at least not yet). And these people are also entitled to make a data breach compensation claim.

Of course, there are those that will argue that, while it is acceptable to claim compensation for any financial losses, you should put up with any anxiety caused by having your information robbed. That claiming for distress is an overreaction and that your psychological suffering and anguish doesn’t matter. Luckily the law doesn’t look at things this way and recognises the amount of damage that can be caused by worry and upset.

Being the victim of a crime can have a significant impact on you mentally and physically, and the effects can include a lack of sleep, feeling ill, unsettled or confused. Stress can also affect your friends, your family and your job. So being told to “get over it” isn’t helpful.

Crucially, you can make a compensation claim if you have struggled emotionally following a data breach, even if you have not experienced any financial loss.

If you had your financial details stolen during the Ticketmaster data hack, you could be looking at compensation up to £3,000.

Email address stolen

If your email account has been hacked the consequences could be devastating. Not only does it give hackers access to lots of private data about you, but it also gives them a gateway into resetting passwords and accessing additional account information (such as your financial and social media accounts).

Sometimes hackers might even change your settings to forward a copy of every email you receive to themselves before you’ve had a chance to save your password. They might even start using your account as a gateway to your friends and contacts. Your email could also be passed on to third parties, so you become the target of sustained phishing attempts and spam.

So, if you have had your email address stolen it’s vital that you hold Ticketmaster to account.

Again, it doesn’t matter if there is no evidence of your data being used. If the distress of having your data in the hands of cybercriminals has caused you suffering, you can make a claim.

Anyone who has had their email address stolen could be looking at compensation up to £1,500.

Other personal information stolen

Along with the financial info and email addresses stolen, the Ticketmaster hackers also gained access to personally identifiable information (PII).

PII includes any data that can be used to identify a specific individual, and, if it gets into the wrong hands, it can be used to undertake identity fraud.

For example, with enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts.

Anyone who has had their personal data stolen could be looking at compensation up to £500 – £1,000.

Claim Compensation Now

We have already been contacted by lots of Ticketmaster customers who are worried that their personal data was not looked after as carefully as it should have been.

In response, at Hayes Connor, we are supporting no-win, no-fee compensation claims for everyone who has had their data accessed in the Ticketmaster data breach.

Depending on the numbers involved we may even start a group action against Ticketmaster.

To start your compensation claim, you will need you to register with us. We’ll let you know what is happening in this case and if and when you can make a data breach compensation claim.

Crucially, it doesn’t matter if you haven’t lost out financially as a result of the hack. If the data breach has caused you stress or anxiety, then the law agrees that you are entitled to compensation.


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