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Ticketmaster Data Breach – join our latest group action claim

ticketmaster data breach

In 2018, Ticketmaster admitted a huge data protection breach which put the personal and financial information of thousands of UK customers at risk. The data protection breach happened after a supplier to Ticketmaster was infected with malicious software while having access to the Ticketmaster website. The breach also affected customers of TicketWeb, and the resale website Get Me In! Both of which are owned by Ticketmaster. Following the breach, Ticketmaster has closed Get Me In, in a bid to combat touts. However, if you used Get Me In and were affected by the data breach, you can still make a Ticketmaster compensation claim.

What is happening now in the Ticketmaster data breach case?

The Information Commissioner’s Office (ICO) has investigated the Ticketmaster data breach and is now set to fine Ticketmaster for this shocking data privacy failure. As well as the initial breach, the ICO will have looked at whether there was a delay in disclosing the breach, as it was revealed that some UK banks knew about the incident long before the breach was made public. Any delay could mean victims were exposed for longer than necessary.

There are also reports that customers have been the victim of theft, with their cards used on money transfer service Xendpay, Uber gift cards and Netflix (among other items). And digital bank Monzo believes that Ticketmaster is the link between these fraudulent transactions.

Furthermore, nine months after the Ticketmaster data breach, some high street banks sent out replacement credit and debit cards for customers who might have been put at risk.

The impact of the Ticketmaster data breach

A data breach can result in both financial and/or identity theft. And the result of either of these can be devastating. With enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts.

And it doesn’t matter if there is no evidence that the data has been used to carry out identity theft or financial fraud. If the data breach has caused you stress or anxiety, then the law agrees that you are entitled to compensation.

Nine months after the Ticketmaster data breach, we discovered that:

  • 63% of all our clients have suffered multiple fraudulent transactions on their payment cards
  • 31% of all clients involved in this case suffered from distress and/or psychological trauma.

What’s more, the impact and costs people sustain following a data breach are not always immediately apparent. We are seeing cases where the losses incurred as a direct result of the Ticketmaster data breach are only starting to become clear. This is because data stolen is often used in batches over time.

Is it too late to make a Ticketmaster data breach claim?

No. Over the last year, we’ve talked to hundreds of people who have been affected by this shocking privacy breach. And, at Hayes Connor Solicitors, we are undertaking a group action to claim data breach compensation for customers of Ticketmaster.

Our first group action is ready to be heard in the High Court. But, because of the number of people affected by the Ticketmaster Data Breach, we are now registering people who want to join a second wave of claimants.

What happens if you join our no-win, no-fee group action?

Once you register with us, we will be in touch to find out more about how the breach affected you. We will then progress your claim once our first group action has been decided in court.

Why join a multi-party action?

In many cases, where a data breach occurs, you won’t be the only person making a claim. In such circumstances, it is worth joining a group action data breach claim. Group actions can be a powerful tool and can have a bigger impact than a single claim. In short, it gives us strength in numbers.

Was Ticketmaster responsible for the data breach?

In this case, it is likely that Ticketmaster (or its third-party associates) was negligent in safeguarding your data due to insufficient security systems. Just because they were a victim of a crime does not mean they are any less liable.

Make a Ticketmaster data breach compensation claim

Ticketmaster has informed those affected by the data breach. So, if you have been contacted, we would urge you to let us know and start a data protection compensation claim.

Data breaches often have severe consequences for those affected, so it’s essential to act.