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Ticketmaster admits serious data breach

Ticketmaster has admitted a huge data protection breach and revealed that the personal information of thousands of UK customers is now at risk. The data protection breach happened after a supplier to Ticketmaster was infected with malicious software while having access to the Ticketmaster website. The breach also affects customers of TicketWeb and the resale website Get Me In! Both of which are owned by Ticketmaster.
The company will have to face questions over whether there was a delay in disclosing the breach, as it has been revealed that some UK banks have known about the incident since early April.
The data hack involves both personal and payment information which can be used to carry out data theft and financial fraud. The data stolen includes names, addresses, email addresses, phone numbers, payment details and Ticketmaster login details.
According to the Guardian, “a number of Ticketmaster customers have already had fraudulent transactions debited from their accounts, with the fraudsters spending people’s cash on money transfer service Xendpay, Uber gift cards and Netflix, among other items”.
It appears that digital bank Monzo was the first to realise that its customers’ cards were being compromised and even identified Ticketmaster as the shared link in a spike in frauds. However, despite warning Ticketmaster of the issue, Monzo’s head of financial crime said that they “couldn’t get any traction” out of the company.
UK customers who purchased, or attempted to buy, tickets between February and June 23 this year may be affected as well as international customers who purchased, or tried to purchase, tickets between September 2017 and June 23.
Ticketmaster has said that it is working with the relevant authorities, as well as credit card companies and banks.
However, even though Ticketmaster has self-reported to the Information Commissioner’s Office (ICO), there are no reports of them notifying the police. However, we fully believe that the police should be informed, so it’s important that anyone affected lets them know (as well as letting the ICO know).
Find out more about reporting a cybercrime to the police.

So far, Ticketmaster has offered customers free security software but no monetary compensation. However, you should make sure that by agreeing to any free offers, you are not inadvertently signing away your rights to make a data protection act compensation claim.
In this case, it is likely that Ticketmaster (or its third-party associates) were negligent in safeguarding your data due to insufficient security systems. Just because they were a victim of a crime does not mean they are any less liable. They delay in reporting this issue makes the company’s failure even more severe.
Ticketmaster has said that it has informed those affected.

So, if you have received an email, we would urge anyone contacted to let us know and start a data protection compensation claim.

If you are a Ticketmaster, Get Me In or TicketWeb user and you haven’t received an email make sure that you check your junk mail folder.

If you have received an email, get in touch.

We’ll let you know what is happening in this case and if and when you can claim.

What’s more, it doesn’t matter if there is no evidence that the data has been used to carry out identity theft or fraud. If the data breach has caused you stress or anxiety, then the law agrees that you are entitled to compensation.
Data breaches often have severe consequences for those affected so you could be entitled to around £5,000 in compensation.

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