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Ticketmaster data breach: putting GDPR to the test

Following the Ticketmaster data breach – where cybercriminals got away with customers’ personal and financial information- the latest data protection regulations are now being put to the test.

Unless you have been living under a rock, you will have heard about GDPR. In fact, you’re probably fed up hearing about it. But GDPR is likely to have a significant impact on the way companies handle your valuable data; with enormous fines for those that don’t look after it properly.

And, according to data protection lawyers, the Ticketmaster data breach could be a real test to see if the legislation will hold companies to account.

What happened in the Ticketmaster data breach?

Ticketmaster was affected by a substantial data protection breach after cybercriminals hacked the company’s website. Different customers had different data stolen including:

  • Financial information stolen and used. There are reports that customers of Ticketmaster have been the victims of theft, with their cards used on money transfer service Xendpay, Uber gift cards and Netflix (among others). Anyone who has had their financial details stolen and used fraudulently could now be looking at compensation in the region of £5,000
  • Financial information stolen. Many of those affected by the Ticketmaster data breach will have had their financial details stolen but not used (at least not yet). Crucially, you can make a compensation claim if you have struggled emotionally following a data breach, even if you have not experienced any financial loss. If you had your financial details stolen during the Ticketmaster data hack, you could be looking at compensation in the region of £3,000
  • Email address stolen. If your email account has been hacked the consequences could be devastating. Again, it doesn’t matter if there is no evidence of your data being used. If the distress of having your data in the hands of cybercriminals has caused you suffering, you can make a claim. Anyone who has had their email address stolen could be looking at compensation in the region of £1,500
  • Other personal information stolen. Along with the financial info and email addresses stolen, the Ticketmaster hackers also gained access to personally identifiable information (PII). PII includes any data that can be used to identify a specific individual, and, if it gets into the wrong hands, it can be used to undertake identity fraud. Anyone who has had their personal data stolen could be looking at compensation in the region of £500 – £1,000.

 

Find out more about the different types of data breaches in this case.

Ticketmaster data breach and GDPR

The Ticketmaster data breach affects up to 40,000 people who bought tickets between September 2017 and 23 June 2018. With the GDPR coming into force on May 25th 2018, this means that the breach spans two different data protection acts:

  • The Data Protection Act (DPA) 1998
  • The Data Protection Act (DPA) 2018 (the UK’s version of the GDPR).

These acts have drastically different level of fines. The first up to a maximum of £500,000 and the second up to £17 million (or 4% of an organisation’s annual turnover, whichever is higher).

It is not yet clear which legislation is relevant, but the breach could be judged under both. Alternatively, the entire data protection failure could be treated as a breach under GDPR as it kept happening after the new laws came into force. If GDPR is used, the Ticketmaster data breach case will be considered a test case that is likely to set the tone for action to be taken by the ICO in future breaches.

What does this mean for you?

In truth, while data protection lawyers are eagerly waiting to see what legislation applies, for people who had had their data breached it doesn’t make much difference. Mainly because, while the ICO can impose a fine on a company, this isn’t given to victims of the data breach.

The only way for you to hold Ticketmaster to account is to make a data breach compensation claim.

At Hayes Connor Solicitors, we have already been contacted by lots of Ticketmaster customers who are worried that their data was not looked after as carefully as it should have been.

In response, we are supporting no-win, no-fee compensation claims for everyone who has had their data accessed in the Ticketmaster data breach. Depending on the numbers involved we may even start a group action against Ticketmaster.

Find out more about making a claim against Ticketmaster.

To start your compensation claim, you will need you to register with us. We’ll let you know what is happening in this case and if and when you can make a data breach compensation claim.

 

REGISTER NOW

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Equifax staff treating customers with disdain following data breach

The Equifax UK breach case is drawing to a conclusion, and we are hopeful that we will soon be able to start a group action against the company. However, it seems that the more we find out about this case, the worse it gets.

Earlier this year, we described how the lack of care shown towards customers affected by the Equifax data breach was made even worse when it was revealed that a former Equifax executive sold his shares in the company before the news of the data breach went public.

Earning roughly $1 million in the process, the executive was set to profit at the expense of millions of customers (in the UK and US). Luckily he was later charged with insider trading, but his actions reflect a disdain for consumer data protection that is all too common.

Last week there were reports that yet another staffer at Equifax was slapped with an insider trading rap. This time the culprit was a software engineering manager who “traded on confidential information he received while creating a website for consumers impacted by a data breach.”

It’s becoming clear, therefore, that something has to be done to hold Equifax to account. Particularly as people at the company appear to be showing a complete disregard of the impact the data breach has had on customers.

What is happening in the Equifax UK breach case?

In the UK, investigations led by the Information Commissioner’s Office and Financial Conduct Authority (FCA) are ongoing. However, industry experts are predicting that the FCA investigation into the Equifax data breach is now coming to an end.

If the FCA finds Equifax guilty of not looking after consumer data with the necessary levels of care, this could open the floodgates to millions of compensation claims being made against Equifax.

How much compensation could you receive?

While each case is different, it is expected that each person will be able to claim between £500 and £3,000. With 14 million customers affected in the UK alone, in addition to any fines imposed by the regulator, Equifax could find itself facing a compensation bill of millions of pounds. And that’s just for the Equifax UK breach. The figures in the US could be even more staggering.

Find out more

A breach of trust

Your data is a valuable commodity. With enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts. But all too often companies like Equifax do not protect it as well as they should do. As a result data breaches are on the rise.

To make matters worse, in most cases, data losses are entirely preventable; businesses just don’t like investing in cybersecurity, updating their systems, or training their staff.

With large-scale, high-profile hacks and breaches happening more and more often, something has to be done to make companies accountable for these losses. So, claiming compensation isn’t just in your best interests – it could be the only way to ensure that they implement more secure processes.

Don’t be bought off!

Those affected by the Equifax UK breach were offered some free services to reduce their risk following the hack. These included a credit-report monitoring service, a web monitoring service, the option to get a copy of your credit report by post, and registration to a fraud protection service.

However, it’s vital that you know your rights before you sign up. Make sure you are not inadvertently signing away your rights to pursue a compensation claim at a later date.

How to make a compensation claim against Equifax

If you are in any way concerned, contact Hayes Connor Solicitors and let us know. You can register your details here.

We will check if you have had your data breached (if the company has not written to you and admitted as much already). And, once we have established that your data has been violated, we will start the claims procedure on your behalf.

When the results of the FCA investigation are revealed, we will make sure you are part of our group action against Equifax. With this group action claim, you and the other claimants collectively bring your cases to court against Equifax. Where circumstances are very similar, group actions can be a powerful tool and can have a bigger impact than a single claim.

VISIT OUR SECURE DATA BREACH FORM

data breach claims
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23,000 Fortnum & Mason customers could be entitled to data breach compensation

High-end grocer Fortnum & Mason, has become the latest business to suffer a significant data breach due to hackers. This week, the store revealed that 23,000 customers have had their personal details stolen. The compromised information includes email addresses, home addresses, phone numbers and social media names.

Those affected should now consider claiming for data breach compensation.

People who may have had their details stolen include:

  • Those who voted for the TV personality of the year category at the store’s food and drink awards
  • People who entered a competition to win tickets for an exhibition of Charles I’s art collection
  • Customers who filled in a survey about the concierge service at Fortnum & Mason’s Piccadilly store.

The poll had been organised by Typeform, a company which specialises in creating surveys and forms. On 27 June Typeform discovered that an unknown third party had accessed its server and downloaded information. In response, it “immediately and fixed the source of the breach.”

Commenting on the latest data protection scandal, Fortnum & Mason chief executive Ewan Venters has said that the hack is mostly limited to email addresses and there is no evidence that highly sensitive information like bank details or credit cards have been accessed.

However, today’s cybercriminals don’t just care about our financial information. They can also cause chaos with personally identifiable information such as an email address. In fact, with enough data, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts.

The Fortnum & Mason data breach comes hot on the heels of a similar incident at Ticketmaster.

These types of incidents are becoming increasingly common and they often have severe consequences for those affected, so you could be entitled to thousands of pounds in data breach compensation. What’s more, it doesn’t matter if there is no evidence that the data has been used to carry out identity theft or fraud. If the data breach has caused you stress or anxiety then the law agrees that you are entitled to compensation.

All those affected have been contacted. So, if you have received confirmation that your details have been hacked, we would urge you to let us know and start a data breach compensation claim. If you took part in any of the surveys or polls listed above and you haven’t received an email, make sure that you check your junk mail folder.

Once registered with us, we’ll let you know what is happening in this case and if and when you can claim. You should also raise any concerns with the ICO.

 

REGISTER NOW

data breach compensation
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Ticketmaster data hack: what are the different types of data breaches?

Earlier this year, Ticketmaster was affected by a significant data protection breach after cybercriminals hacked the company’s website. And the number of people impacted by the theft of their details could be significantly worse than first thought.

But not everyone who is a victim of the Ticketmaster data hack has had the same information stolen. So, what are the different types of data breaches in this case?

Financial information stolen and used

There are reports that customers of Ticketmaster have been the victims of theft, with their cards used on money transfer service Xendpay, Uber gift cards and Netflix (among others).

To make matters worse, according to digital bank Monzo, it warned Ticketmaster that something strange was going on two months before the business revealed its payment pages had been hacked. However, in responding to the bank’s concerns, Ticketmaster said that: “an internal investigation had found no evidence of a breach and that no other banks were reporting similar patterns.”

Anyone who has had their financial details stolen and used fraudulently could now be looking at compensation up to £5,000.

Financial information stolen

Many of those affected by the Ticketmaster data breach will have had their financial details stolen but not used (at least not yet). And these people are also entitled to make a data breach compensation claim.

Of course, there are those that will argue that, while it is acceptable to claim compensation for any financial losses, you should put up with any anxiety caused by having your information robbed. That claiming for distress is an overreaction and that your physiological suffering and anguish doesn’t matter. Luckily the law doesn’t look at things this way and recognises the amount of damage that can be caused by worry and upset.

Being the victim of a crime can have a significant impact on you mentally and physically, and the effects can include a lack of sleep, feeling ill, unsettled or confused. Stress can also affect your friends, your family and your job. So being told to “get over it” isn’t helpful.

Crucially, you can make a compensation claim if you have struggled emotionally following a data breach, even if you have not experienced any financial loss.

If you had your financial details stolen during the Ticketmaster data hack, you could be looking at compensation up to £3,000.

Email address stolen

If your email account has been hacked the consequences could be devastating. Not only does it give hackers access to lots of private data about you, but it also gives them a gateway into resetting passwords and accessing additional account information (such as your financial and social media accounts).

Sometimes hackers might even change your settings to forward a copy of every email you receive to themselves before you’ve had a chance to save your password. They might even start using your account as a gateway to your friends and contacts. Your email could also be passed on to third parties, so you become the target of sustained phishing attempts and spam.

So, if you have had your email address stolen it’s vital that you hold Ticketmaster to account.

Again, it doesn’t matter if there is no evidence of your data being used. If the distress of having your data in the hands of cybercriminals has caused you suffering, you can make a claim.

Anyone who has had their email address stolen could be looking at compensation up to £1,500.

Other personal information stolen

Along with the financial info and email addresses stolen, the Ticketmaster hackers also gained access to personally identifiable information (PII).

PII includes any data that can be used to identify a specific individual, and, if it gets into the wrong hands, it can be used to undertake identity fraud.

For example, with enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts.

Anyone who has had their personal data stolen could be looking at compensation up to £500 – £1,000.

Claim Compensation Now

We have already been contacted by lots of Ticketmaster customers who are worried that their personal data was not looked after as carefully as it should have been.

In response, at Hayes Connor, we are supporting no-win, no-fee compensation claims for everyone who has had their data accessed in the Ticketmaster data breach.

Depending on the numbers involved we may even start a group action against Ticketmaster.

To start your compensation claim, you will need you to register with us. We’ll let you know what is happening in this case and if and when you can make a data breach compensation claim.

Crucially, it doesn’t matter if you haven’t lost out financially as a result of the hack. If the data breach has caused you stress or anxiety, then the law agrees that you are entitled to compensation.

REGISTER NOW

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You can make a claim against Ticketmaster now

Last month, Ticketmaster became the latest company to be affected by a data hack. Estimates suggest that 40,000 people in the UK could be involved; although the final number could be much higher.

The Ticketmaster data hack compromised personal and financial information including customer names, addresses, email addresses, phone numbers, payment details and account login details. Worse, some customers have already had their cards used by cybercriminals.

Following the Ticketmaster data hack, an investigation is now underway by the Information Commissioner’s Office (ICO). If found responsible for this shocking data protection failure the ticket sales company will no doubt have to pay a hefty fine. However, this is little compensation for victims who have suffered financial loss and/or stress due to Ticketmaster’s possible negligence.

There is, however, some good news for Ticketmaster customers. Because even though the investigation is still ongoing, you can claim against Ticketmaster now.

Make a Ticketmaster compensation claim with Hayes Connor Solicitors

At Hayes Connor we are already representing people who have been put at risk due to the Ticketmaster data hack. And we are doing this in a no-win, no-fee basis. This means, if your claim is not successful, you won’t have to pay a penny.

Find out more about no-win, no-fee data breach claims here.

What’s more, to ensure you receive the maximum compensation possible, we will also keep our fee capped at 25% of any compensation you receive if you do win.

Of course, in an ideal world, you would receive all of your compensation. Unfortunately, however, we have to charge a “success fee” to cover our costs in smaller/individual cases.

However, if enough people come forward to make a claim against Ticketmaster, we might be able to waive this fee and get Ticketmaster to pay it instead of you. That would mean that there are no solicitor’s fees win or lose.

While each case is different, if successful, you could be entitled to around £5,000 in compensation, so it’s essential to act.

While in some data breach cases settlement can take over two years to achieve – particularly when waiting for the outcome of an ICO investigation – we have a process in place that means we will be looking to lodge claims in the next few weeks.

What should you do now?

 To start a compensation claim following the Ticketmaster data hack, register with Hayes Connor Solicitors. Doing this guarantees that you will form part of the compensation claims that will be lodged by the firm. Once you have registered with us, it’s important to keep a ‘diary’ or note of events since the hack. This should include things like:

  • Whether your card been used without permission
  • If there are any transactions that your bank has picked up that you haven’t made
  • If you are getting more spam or junk email with your name on it
  • If you are anxious or worried at the thought of people being able to access your data.

IF YOU WISH TO BE A PART OF THIS CLAIM THEN REGISTER YOUR DETAILS TODAY.

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How much compensation could you receive following the Ticketmaster data hack?

Last month, Ticketmaster revealed that it was the target of a serious and severe data hack. Early estimates suggest that the attack compromised the personal and financial information of 40,000 people in the UK. However, the final number could be much higher.

Exploiting a weakness on the Ticketmaster payment site, hackers managed to access customer names, addresses, email addresses, phone numbers, payment details and Ticketmaster login details. And, it already looks like Ticketmaster customers have already had their cards fraudulently used on money transfer service Xendpay, Uber gift cards and Netflix (among other items).

Of course, today’s cybercriminals don’t just care about our bank details. They can also cause havoc with our name and other personally identifiable information. In fact, with enough data, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts.

An ICO investigation is now underway into the Ticketmaster data breach, and if found responsible for this appalling data protection failure the ticket sales company will no doubt have to pay a hefty fine.

However, this is little compensation for victims who have suffered financial loss and/or stress due to Ticketmaster’s possible negligence.

So, while the ICO does not award data breach compensation, our data breach solicitors can help you with that.

Ticketmaster Compensation

How much you might win if you had your financial details stolen and they were used fraudulently £5,000
How much you might win if you had your financial details stolen £3,000
How much you might win if you had your email address stolen £1,500
How much you might win if you had other personal information stolen £500-1,000

Claim Compensation Now

We have already been contacted by lots of Ticketmaster customers who are worried that their personal data was not looked after as carefully as it should have been.

In response, at Hayes Connor, we are preparing to launch compensation claims for everyone who has had their data accessed in the Ticketmaster data breach. Depending on the numbers involved we may even start a group action against Ticketmaster.

To start your compensation claim, you will need you to register with us. We’ll let you know what is happening in this case and if and when you can make a data breach compensation claim.

Crucially, it doesn’t matter if you haven’t lost out financially as a result of the hack. If the data breach has caused you stress or anxiety then the law agrees that you are entitled to compensation.

Data breaches often have severe consequences for those affected so you could be entitled to around £5,000.

REGISTER NOW