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Morrisons loses data breach appeal

Supermarket Morrisons has lost its appeal following a breach at the company which resulted in thousands of its employees’ details being posted online. The case is the first data leak group action in the UK.

In December 2017, in a landmark ruling, the High Court found Morrisons supermarket group liable for a mass data breach caused by the criminal actions of a rogue employee. However, Morrisons went on to challenge this decision.

The employee stole data from nearly 100,000 staff. This included names, addresses, salary and bank details. The information was then posted online and sent to newspapers. The media did not publish the data and Morrisons was informed of the breach. The employee was subsequently jailed for eight years.

The Court of Appeal upheld the original decision against the supermarket with three judges saying they agreed with the High Court’s earlier decision.


Where Next

Over the last 18 months, we have seen numerous examples of significant personal data loss. Many of these violations have been able to occur due to weaknesses contained in companies’ IT software.

As the trend towards a cashless society accelerates, this will only continue as retailers and other businesses seek quicker and slicker interfaces with their consumers. Both at the point of sale and throughout their customer journey.

In the case of Morrisons, significant steps were taken to protect data, but those steps failed. In this instance, the data was lost at the hands of an employee turned hacker. However, data is also at threat simply due to careless employees going about their day-to-day business.

The latest ruling is the tip of a very large iceberg. Mass data breach actions are also being made against Ticketmaster and British Airways among others. Such actions, when properly prepared and investigated, will have significant financial consequences in terms of damages and costs.

Data breaches on a large scale are a real and pressing threat. In response, the clear and overwhelming view of the Court of Appeal is that such events must be foreseen by companies, and insured against.

The reaction of the insurers to such events, their provision of cyber cover and premium costs is now under the spotlight. Indeed, we predict a situation where the volume of exclusions to policies will increase.

Companies must now protect themselves better from data loss. But they also need to be extremely vigilant as to the activities and errors of their employees to be afforded the cover they pay for, or think they pay for.


If you have been affected by this or any other data breach then you can get in touch with our experts today


Data protection complaints increase by almost 50% in three months

According to the Information Commissioner’s Office (ICO), the number of reported data protection complaints has almost doubled since April this year. The increase in data breach complaints has happened since the introduction of the GDPR on May 25th.

The stats show that:

  • 4,214 data protection complaints were made in July
  • 3,098 data protection complaints were made in June
  • 2,310 data protection complaints made in May
  • 2,165 complaints were made in April.

In total, there were 957 reported data security incidents in Q4 2018. Common causes for these data violations include:

  • Data sent to the wrong recipient
  • Loss of theft of paperwork
  • Failure to redact data
  • Failure to use bcc when sending an email.

Worryingly, reported cybersecurity incidents also increased by 31% over the same period. Overall, general business, education and local government were the sectors with the most reported data breaches (the figures exclude the health sector).

Commenting on the changes since the introduction of the GDPR, a spokeswoman for the ICO said: “It’s early days and we will collate, analyse and publish official statistics in due course. But generally, as anticipated, we have seen a rise in personal data breach reports from organisations.

“Complaints relating to data protection issues are also up and, as more people become aware of their individual rights, we are expecting the number of complaints to the ICO to increase too.”

A rise in data breach awareness

The stats indicate that more and more people are becoming aware of their data protection rights. This makes sense as there have been many high-profile data protection scandals over the last few months.

For example, at Hayes Connor Solicitors we are involved in the following cases:


  • Emma’s Diary. Emma’s Diary sold its users’ information to Experian’s marketing division. This data was then used to create a database which the Labour Party manipulated to profile new mums in the run-up to the 2017 General Election. Find out more about the Emma’s Diary data breach
  • Dixons Carphone. The Dixons Carphone or Carphone Warehouse data breach took place in 2017. It resulted in 10 million customer records being accessed from Currys PC World and Dixons Travel stores. The details stolen by cyber criminals include names, addresses, phone numbers, dates of birth, and email addresses. All of which can be used by cybercriminals to commit further crimes. Find out more about the Carphone Warehouse data breach
  • Ticketmaster has admitted that thousands of UK customers have been put at risk due to third-party software on their website. This has since been removed but not before the software accessed a number of customers’ personal and financial details. Find out more about the Ticketmaster data breach
  • Last year, Equifax warned that up to 400,000 UK consumers might have had their personal details stolen. The data included names, address, dates of birth, and credit card numbers. Find out more about the Equifax data breach.


If you have been affected by any of these data protection cases, or if you want to make a data breach compensation claim against another organisation, let us know.

At Hayes Connor Solicitors, we’ve been helping people to get the justice they deserve for over 50 years, so we know what it takes to make a successful data breach compensation claim.

Crucially, the law recognises the potential damage that is caused by physiological suffering. So, you can make a compensation claim if you have struggled emotionally following a data breach, even if you have not experienced any financial loss.



carphone warehouse compensation

Ten million customers could claim compensation for distress in Dixons Carphone data breach

Following the Dixons data breach discovered in June this year, Dixons Carphone has begun contacting customers to warn them that their information has been accessed by hackers. And, while the company initially estimated that 5.9 million people could be at risk, that figure is now closer to 10 million. But with Dixons Carphone claiming that no customers have been the victim of fraud as a result of the hack, can you claim compensation for distress?

What has happened?

The breach, which took place in 2017, saw data leaked from servers containing customer records from Currys PC World and Dixons Travel stores. Both payment card details and non-financial records were compromised.

While Dixons Carphone’s investigation has not uncovered any evidence of additional fraud, it has revealed that significantly more data was taken than first thought.

In an email to customers affected by the data breach, Dixons Carphone admitted that the scale of the non-payment leak reached around 10 million customers. Details stolen during the attack include names, addresses, phone numbers, dates of birth, and email addresses – all of which can be used by cybercriminals to commit further crimes.

Alex Baldock, chief executive of Dixons Carphone, has apologised for the breach and admitted that the company had ‘fallen short’ of its duty to protect customers. And, a spokesperson for Dixons Carphone said that: “While there is now evidence that some of this data may have left our systems, these records do not contain payment card or bank account details and we have no confirmed instances of customers falling victim to fraud as a result.”

However, by downplaying the severity of the hack, it is clear that Dixons Carphone does not understand the importance of keeping its customers’ personal data safe, and the sheer scale of damage and distress that can be caused by criminals gaining access to personally identifiable information (PII).

In fact, while there is no evidence of financial losses suffered by customers of Currys PC World and Dixons, this doesn’t mean that the impact on victims is any less significant.

Distress matters in data breach cases

Being the victim of a crime can have a considerable effect on you. Both mentally and physically. Everyone reacts differently, but for some people, the consequences can include a lack of sleep, feeling ill, unsettled or confused. Stress can also affect your friends, your family and your job. So, just because your financial details were not exposed or used, doesn’t mean the breach should be treated any less seriously.

According to Victim Support: “The effects of crime can also last for a long time, and it doesn’t depend on how ‘serious’ the crime was. Some people cope really well with the most horrific crimes while others can be very distressed by a more minor incident”.

Compensation for distress in data breach cases

If you have suffered damage or distress caused by an organisation breaching any part of the Data Protection Act, you have a right to claim compensation.

Crucially, the law recognises the potential damage that is caused by physiological suffering. So, you can make a compensation claim if you have struggled emotionally following a data breach, even if you have not experienced any financial loss.

A personal data breach is a 21st-century version of being burgled. So why shouldn’t you seek compensation for this failure to look after your information correctly?

What next in the Dixons Carphone data breach case?

The National Crime Agency has been investigating the Dixons Carphone data breach. It is working with the National Cyber Security Centre, the Financial Conduct Authority and the Information Commissioner’s Office (the UK’s data protection regulator).

Dixons Carphone has said that is “continuing to keep the relevant authorities updated.”

This is not the first time that the company has failed to protect its customers. Earlier this year, the Carphone Warehouse, which merged with Dixons, was fined a £400,000 following another cyber-attack.

The huge fine is one of the biggest ever handed out by the Information Commissioner’s Office. In that breach, the personal data of over three million customers and 1,000 employees was put at risk.

With a history of failures, the regulator will now be looking very carefully at this latest revelation.

Can you claim compensation for distress in the Dixons Carphone data breach?

Absolutely. Data breaches can have severe consequences for those affected, so, customers of Dixons Carphone should now be looking to claim compensation.

In this case, because of when the breach took place, any financial penalties paid by Dixons Carphone for failing to protect customer data adequately will be calculated under old data protection legislation. This means that the company will escape the threat of much more substantial fines now possible under the General Data Protection Regulations (GDPR).

But with a history of data negligence at the company, and a clear downplaying of the importance of this latest breach, something must be done to hold them to account.

If you have had an email from Dixon’s Carphone you could be entitled to several thousand pounds in compensation so it’s important to act now.



TSB: What are your rights following the recent data breach?

Following a bungled IT upgrade over the weekend, many TSB mobile and internet banking customers are still unable to access their accounts. And, according to reports, up to 1.9 million could be affected. To make matters worse, some customers have reported that they have been given access to random bank accounts worth thousands of pounds in what could be a terrible breach of personal data.

With many customers now calling for compensation from TSB, it is important that you know your rights.

Getting compensation from the bank

In 2012, The Royal Bank of Scotland was fined £56 million by regulators after a software upgrade left more than 6.5 million customers locked out of their accounts. The bank also paid over £70 million to UK customers. So people who haven’t been able to access their money over the last few days could be in line for compensation.

However, in the TSB case, the breach of personal information could also lead to a raft of data breach compensation claims against the bank.

Currently, both the Financial Conduct Authority and the Information Commissioner’s Office (ICO) are investigating the IT breakdown. But while they have the power to fine TSB for the failed system upgrade and any data breaches, they do not provide compensation to customers.

So, what can you do if your bank details were put at risk?

If you have suffered damage or distress caused by an organisation breaching any part of the Data Protection Act, you have a right to claim compensation. If you are worried that your banking details have been exposed by TSB, there are a few simple steps you can follow.

  1. Inform the Information Commissioner’s Office (ICO) about your concerns. While it does not award compensation, if the ICO believes that the organisation in question broke the law, you can use this information in court to help prove your claim
  2. Read our handy step-by-step guide to making a data breach claim
  3. If you are offered any form of compensation or free services for not being able to access your funds it’s important to check the small print. Be careful that in accepting any offer you are not giving away your rights to pursue a separate data breach compensation claim at a later date
  4. Contact Hayes Connor Solicitors ASAP. We’ll ensure that you are fully informed on this matter and will notify you about the investigation and your legal rights when making a claim.

Can you claim compensation if you didn’t lose any money?

In short, yes. In fact, while some people would have us believe that claiming for distress is an overreaction the law doesn’t agree with them.

Many people suffer anguish, anxiety and stress after a data breach and this can have a significant impact on you mentally and physically. Effects can include a lack of sleep, feeling ill, unsettled or confused. Stress can also affect your friends, your family and your job. So being told to just “get over it” isn’t helpful.

Organisations have a duty to protect your sensitive data. And letting other people access our bank accounts is a complete failure of this responsibility. So, why shouldn’t you seek compensation for this inability to look after your information correctly if it has caused you distress?

Start a compensation claim against TSB

If you want to make a compensation claim against TSB, contact Hayes Connor ASAP. Our expert, online fraud and data protection solicitors will advise you on whether you have a valid claim and will be pleased to answer any questions you might have. If you are not sure whether your information has been misused or mishandled, we can find this out for you. Our initial assessment is always free.

If you want to find out more about claiming for a data breach you can contact us here

data breach solicitors

Do you have a data breach claim against a school?

Do you have a data breach claim against a school?

Schools, colleges and universities handle lots of sensitive personal data, and it’s vital that this is kept safe. Especially where children are involved. However, all too often, educational organisations either aren’t are aware of their obligations or haven’t done enough to ensure that they meet them.

If you or a member of your family has suffered damage or distress caused by a school, college or university breaching any part of the Data Protection Act, you could have the right to claim compensation.

Has your child’s school failed to keep your data safe?

Schools must keep information secure and prevent breaches. Where schools fail to keep this information safe the Information Commissioner’s Office (ICO) can issue fines, and you might have a claim for compensation.

For example, photos and videos of your child taken by the school may be covered by data protection legislation, and you should be told why they are needed and where they will be used. You should also be asked to provide your consent for these to be used.  Likewise, sending information to estranged parents who do not live together without the appropriate permissions could result in a data breach.

The General Data Protection Regulation (GDPR), which is set to be introduced later this year, extends data protections even further. For example, schools and universities will be banned from making exam results public without the consent of students.

There are even greater legal protections in place for Sensitive Personal Identifiable Information (SPII) such as name, date of birth, address, race or ethnicity, religious beliefs, physical or mental health, sexuality, criminal offences, etc.

Has your child’s school collected or used your data without your consent?

 Schools must comply with fair processing/privacy notices. This means that they must set out the data they require, tell you why they need it, and obtain your consent to collect and use this data.

Under the GDPR all consent must be “freely given” with separate approvals provided for different processing purposes. There must also be a “positive and unambiguous indication of agreement”, so no agreement can be assumed from silence, inactivity, or pre-ticked boxes. Also, your consent can be withdrawn at any time.

If data is being passed on to a third party (e.g. other parents, schools, social services, etc.), you also must be told why and give your consent, even if the information has been requested by a public body (e.g. the police). Failure to do this could be a breach of data protection rules, give rise to significant fines, and open up schools to compensation claims. The only exception to this rule is where a failure to share information may place a child at risk of harm.

Has your child’s school refused or ignored an information access request?

 Pupils have the right to see their personal information if they ask for it. However, parents and guardians don’t have the right to access their children’s personal data (apart from their educational records) unless they have consent from the child, or the child is unable to act on their own behalf.

Is the data held on you and your child out of date?

 Schools must make sure any data held is up-to-date. To do this, they should carry out regular information audits and ask you to check that your details are correct. If a school keeps data for longer than it is needed, then it will violate the Data Protection Act.

Has your school told you about a data breach?

Your school must have robust procedures for detecting, reporting, and investigating any data breaches. Should a breach occur, they are legally obligated to tell the ICO without “undue delay.”

Can you make a data breach claim against a school?

Where a school fails in its data protection obligations, and you suffer some form of damage (financial or physical) or distress as a result, we can help you make a claim. Our professional, friendly team will advise you on whether you have a valid claim against a school, college or university. If you are not sure whether your sensitive information has been misused or mishandled, we can find this out for you.

If we believe you have a substantial, complex case, we may be able to act for you on a NO WIN, NO FEE basis. With strict time limits in place for making a data breach claim against an educational body (currently all breaches going back six years could be subject to a claim), it’s important to act now.



Brexit and Data Protection. What Do You Need To Know


Brexit has dominated the news for the last several months, and there’s little doubt that it’s going to continue to dominate for the next couple of years. While this might be good news for journalists and politicians (depending on their political leanings), the big question is how Brexit is going to affect ordinary people in their daily lives?

From our perspective here at Hayes Connor Solicitors, we’ve been watching closely so that we can continue to advise you. One area of particular interest is how Brexit might impact  your data protection rights

In the UK, at present, the regulation and protection of personal data is governed primarily by the Data Protection Act 1998. It’s a piece of national legislation, and Brexit will not change this.


The Government has also confirmed that the General Protection Data Regulation (GPDR), devised by the EU, will be implemented into UK law from May 2018. The regulation is intended to enhance and develop the provisions of the Data Protection Act.

The GDPR is being introduced to establish a single set of rules across Europe. It is hoped that this will make it easier and cheaper for organisations to do business across the EU. There will also be a substantial increase in fines for organisations that do not comply with the new regulation.


You can find out more about GDPR on the Information Commissioner’s Office (ICO) website.


With most people believing that Brexit will take two years to complete from when the Government starts the formal process, it’s unlikely that Brexit will be concluded by the time GPDR becomes law. Therefore, the regulation will form part of UK law, at least for a certain period. However, when Brexit is finally achieved, the regulation will cease to be part of UK law.

That said, due to the importance of the provisions contained within GDPR, it is in the UK’s best interests to preserve the rights of individuals and businesses, as this allows people to supply and receive services across geographical boundaries effectively and securely.

While the future of Brexit may not be clear, the importance of data protection and regulation is so pervasive in our global society, that Brexit is likely to have little or no impact on the rights of businesses and individuals to operate safely and securely in an ever increasing digital world.

If you have been the victim of a data breach, contact Hayes Connor Solicitors today.  Our initial evaluation is always free of charge, and there’s never any obligation to take things further.

Alternatively, you can find out more about making a data breach compensation claim on our website. 
With strict time limits in place for making most compensation claims, if you want to achieve maximum redress in the minimum amount of time, it’s important to act now.