Posts

data breach compensation
,

Help is as important as data breach compensation

At Hayes Connor Solicitors, we can help you to make a data breach compensation claim after your personal information was put at risk by an organisation you trusted to look after it.

But more than this, we also want to make sure that you understand your data protection rights. And provide the information you need to protect yourself following a data breach. So, as well as claiming data breach compensation, what else can you do to get data breach help?

Have you been a victim of a data breach?

In our digital age, your personal data is of enormous value. Not just to yourself, but also businesses, and, unfortunately, cyber-criminals. As such, data breaches are now a common occurrence as negligent corporations fail to put the necessary security measures in place to protect user accounts, passwords, contact details and sensitive and financial information.

Last year, data breaches affected billions of people. And, in the UK, many group action claims have been launched. For example, we have initiated data breach compensation actions against the likes of British Airways, Equifax and Dixons Carphone Warehouse.

So, if you’ve suffered damage or distress as a result of an organisation breaching any part of the Data Protection Act or the General Data Protection Regulation (GDPR), then you have a right to compensation.

Find out more about making a data breach compensation claim.

Why you need data breach help

A data breach can result in both financial and/or identity theft. And the result of either of these can be devastating. With enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts. And, to make matters worse, with criminals rarely caught, getting your money back following a scam is not easy.

What to do if you are worried about the security of your money and personal information:

  • Contact your bank/credit card provider immediately
  • Consider a credit freeze until the matter is resolved
  • Report the scam to the police and contact Action Fraud for advice on what to do next
  • Keep an eye on your bank and credit card statements to see if there is anything you don’t recognise
  • Let the credit reference agencies know of any activity that was not down to you
  • Register with the Cifas protective registration service. This will slow down credit applications made in your name with additional verification checks made to ascertain that the applicant is actually you.

You don’t need to have lost money to get data breach compensation

Even if you haven’t lost out financially after a data breach, this doesn’t mean that there is no harm done. Following the Ticketmaster data breach, over 30% of our clients suffered from distress and/or psychological trauma as a result of having their card details stolen and used in fraudulent activity.

Being the victim of a data breach can have a significant impact on you mentally and physically. The effects can include a lack of sleep, feeling ill, unsettled or confused. Stress can also affect your friends, your family and your job.

Thankfully, over the last few years, people are waking up to the reality of mental health. And there is a greater awareness about the lasting effects of physiological suffering and anguish. Crucially, the law agrees and recognises the amount of damage that can be caused by having your information breached.

Data breach compensation case studies

As well as data breaches caused by cybercriminals, every day, people are also suffering following smaller data breaches. These privacy violations can have a severe and often lasting impact on them. In most cases, these data breaches are caused by simple human errors. And while these incidents don’t make the headlines, for those involved the experience can be just as devastating.

Check out our data breach case studies for more information on these kinds of breaches.

If you have been affected by a data breach, regardless of whether a hacker or a stupid mistake caused it, you can make a data breach compensation claim.

Where to get data breach help

Committed to reducing the amount of data privacy violations, and supporting victims wherever we can, we have collated a list of websites you can turn to for data breach help, advice and support – before, during and after a data breach. Find out more about getting data breach help here.

Or you can contact Victim Support for more information.

Got a question or need some data breach help or advice?

If you have suffered from a personal data breach, let us know to see how we can help.

CONTACT US

data protection claims
, ,

Why do some people make a mockery out of data protection claims?

As data breaches continue to rise, we are holding more and more companies to account for their violations of trust when it comes to your valuable information. However, as we do that, we are sometimes compared to “ambulance chasers”.

But, while some might view GDPR claims as opportunist, for the millions of people suffering because of a data breach, this couldn’t be further from the truth. Every day, privacy breaches are causing misery and upset to people across the UK.

Data breaches can be devastating

At Hayes Connor Solicitors, we see many different types of claims. And we know how data breaches can affect people in different ways. For example:

  • As a direct result of a NHS privacy violation – our client’s relationship with her family broke down. She received threats from a family member resulting in police involvement. There was also an ongoing worry of further danger. Our client suffered stress, anxiety attacks and trauma. And she required medication to help manage the psychological effects of this terrible breach of trust
  • A bank sent personal information disclosing our client’s financial situation to his previous address. His ex-partner still lived there. This happened despite him changing his address with his bank five years ago. Our client’s ex-partner shared this information with her friends and family. This caused him significant distress and embarrassment. Furthermore, once aware of his financial position, our client’s ex-partner refused him access to their children and prevented him from taking them on holiday
  • A data mix up and breach saw a stranger turn up at our client’s home and accuse her of attempting to “clone” his daughter’s identity. Our client was alone with her two young children, one of who is disabled. She found this experience both frightening and upsetting.

As you can see, we deal with serious cases that often put people’s mental health. In some cases, even their lives at risk. So downplaying the impact of a data breach claim is extremely disrespectful to the victims.

GDPR data breaches must be taken seriously

When it became clear that people across the UK were mis-sold PPI, often to the tune of thousands of pounds, there was a surge of new claims management companies on the scene. All promising to help consumers get back what they were due.

But, all too often, these companies were more concerned about making fast cash than helping victims. Assurances of no up-front fees turned into extortionate commission rates. And that left people short-changed.

With the deadline for consumers to complain about the sale of PPI products coming to an end, many unscrupulous claims management firms will undoubtedly look to switch from PPI to GDPR to make money.

But, that doesn’t mean that victims of data breaches shouldn’t claim compensation. It’s not their fault that ambulance chasers are preparing to go after the GDPR negligent. What matters is that they get the professional legal representation they deserve.

We hate spam and pushy lawyers!

At Hayes Connor Solicitors, we have never done PPI claims. What’s more, we only ever get in touch with people who have asked us to. This means we never cold call, send spam texts, spam emails, or engage in any other form of nuisance marketing. We never pressure anyone into making a claim.

Instead, we believe that it is vital to educate people to help prevent such breaches from happening. And, where a violation has occurred, we make no excuses for seeking compensation. This is necessary to help people get their lives back on track as soon as possible.

Furthermore, we don’t believe that our obligation to our clients stops there. We also give them all the information we can so that they can protect themselves after a breach, and stop a bad situation from becoming worse.

Organisations must be held to account for data breaches and their failure to protect our personal data

The sheer scale of the information we share on online is enough to leave victims open to the threat of financial and identity fraud. For example, with enough data, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts.

But what many people don’t understand is that the emotional impact on victims can be just as devastating. For some people, the effects can include a lack of sleep, feeling ill, unsettled or confused. Stress can also affect a person’s friends, family and job.

And, in most cases, data breaches aren’t caused by scammers trying to hack big businesses, but by organisations not taking data protection seriously resulting in simple human errors.

With hacks and breaches happening more and more often, something has to be done to make companies accountable for such loss and anguish. So, claiming compensation isn’t just in the best interests of victims – it could also be the only way to ensure that organisations implement more secure processes.

Perhaps it’s time to turn the spotlight on those businesses not doing enough to meet their legal obligations under the GDPR?

Hayes Connor Solicitors
,

Hayes Connor Solicitors – why we do what we do

Here at Hayes Connor Solicitors, our core aim is to help our clients get the redress they deserve following data protection breaches, cybercrime, and other online offences. And we often talk about the types of data breach cases we are involved in and how we advise and support our clients.

If you want to see some examples of this, you can check out our case studies here.

But, as well as understanding the type of work we do, we also think it’s essential that you know a little bit more about us when choosing a solicitor. So with that in mind, what is it that we are passionate about, and what makes us tick?

Exceeding the expectations of basic client care and professionalism

Ask any solicitor and they will tell you that they act professionally and look after their clients. But, at Hayes Connor Solicitors, we want to do more than meet your basic expectations – we want to exceed them.

With this in mind, we are continually looking for ways to improve and enhance our service and have created a culture where promises are kept.

In 2019, we were delighted to be recognised for our efforts in this area when we were highly commended at the Eclipse Proclaim Modern Law Awards.

Keeping you informed. Every step of the way

A relatively new and evolving area of law, our specialist data breach and cybercrime solicitors lead our field when it comes to understanding the complexities involved. And we have invested heavily in client education to ensure you do too.

For example, we have created jargon-free content on subjects such as:

We do this because we want our clients to have as much information as possible before making a claim so that they feel fully informed at all times. Through this approach, the data breach claims process is easy to understand, straightforward and stress-free.

We hate spam and pushy lawyers!

At Hayes Connor Solicitors, we only ever deal with organic enquiries. We never buy data, cold call, or send spam texts or emails. Even our PPC campaigns are monitored to reduce the spam effect, and we never pressure anyone into making a claim. We feel this is essential when it comes to protecting our clients, and upholding the standards of the legal profession.

Protecting our clients from the impact of data breaches and cybercrime

To do this, we seek compensation to help them get their lives back on track as soon as possible. But we don’t believe that our obligation to our clients stops there. So, we also provide a wide range of information to help our clients protect themselves once a breach has occurred.

We also work with Victim Support to help those affected by cybercrime and data breaches. The partnership sees us provide the charity with regular expertise and advice on its legal content.

Stopping data breaches happening in the first place

At Hayes Connor, we create regular content to help raise awareness of the growing threat of cybercrime and data breaches. We do this because the more people are aware of the risk, the better protected everyone will be.

Removing the hassle from making a data breach claim

As consumers, we all want a fast, efficient, no-nonsense service – and that’s precisely how we deliver legal services to our clients. As such, we use the latest technology and a highly-trained team to provide excellence of service quickly.

The technology used at our firm has also helped us to understand what our customers need from us, and we use this insight to provide information across several platforms, including social media.

It’s this commitment to continued service improvement which means we are at the forefront of our industry when it comes to using ground-breaking technology to meet the needs of our customers. Enquiries are dealt with sooner, cases are more thoroughly reviewed, and customers are responded to much quicker.

Committed to data protection

We know that making a claim can be difficult. Particularly where your sensitive information has already been breached or another online offence made against you.

Once we have your details, we treat these with the utmost care, compassion, and privacy.  We never pass on these details to third parties for marketing purposes – or indeed for any other reason without express permission. This commitment to ensuring our customers’ peace of mind is absolute.

As well as making sure all personal details are protected/confidential, we also deal with all enquiries sensitively and professionally, and we never ask unnecessary or intrusive questions.

Hayes Connor Solicitors is a niche firm operating in the data breach and protection sector. We help our clients to claim the compensation they deserve following data protection breaches and other cyber offences such as computer fraud, identity theft, defamation, hacking, phishing scams, and more. Find out more about us and the work we do.

data breach compensation
, , ,

How has the British Airways data breach hurt passengers?

At Hayes Connor Solicitors, we’re helping victims of the British Airways data breach to claim compensation after their personal information was put at risk by the airline. An organisation they trusted to look after it.

But all too often, we hear accusations that the people trying to recover from the BA data breach are “trying to get something for nothing”.

However, data privacy breaches can have a severe and often lasting impact on those affected. As such, we believe it is vital that organisations like BA are held to account for their failure to protect our personal information.

Brand loyalty is all well and good, but it’s vital that we don’t put the needs of big companies above the rights of customers.

Here’s why we believe it’s essential that people are able to hold businesses like BA to account.

The financial impact of cybercrime can be very harmful

Cybercrime can result in financial fraud and identity theft. And the result of either of these can be devastating. With enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts.

Despite claims from BA that it had not received reports of fraud resulting from the attack on its systems, in November last year it was reported that Russian hackers might have made millions selling credit card details stolen from BA customers.

And, even if nothing has been done with that information as yet, it doesn’t mean the stolen data is safe.

Working exclusively on data breach and cybercrime cases, it has become clear to our solicitors that the impact and losses people sustain following a data privacy violation are not always immediately apparent. Indeed, in the Ticketmaster data breach, we are starting to see cases where the impact only became clear months later. This is often because data stolen is used in batches over time.

To date, 63% of all the clients we took on in the Ticketmaster data breach case suffered multiple fraudulent transactions on their payment cards.

So, as yet it’s impossible to say how many people have been impacted by the BA data breach, and to what extent.

Certainly, according to an article in The Metro, at least one BA customer is reported to have suffered fraudulent activity on their credit card, which was used to book a BA flight during the time the data was at risk.

Your mental health matters

Even if you haven’t lost out financially after a data breach, this doesn’t mean that there is “no harm done.”

Being the victim of a crime can have a sizable and lasting impact on you mentally and physically. Everyone copes differently, but for some the effects can include a lack of sleep, feeling ill, unsettled or confused. Stress can also affect your friends, your family and your job. Some data breach victims become paranoid and oversensitive about their personal privacy and can go on to develop depression.

Thankfully, over the last few years, people are waking up to the reality of mental health, and there is a greater awareness about the lasting effects of physiological suffering and anguish.

For example, following last year’s Ticketmaster data breach, 31% of all our clients involved in this case suffered from distress and/or psychological trauma as a result of having their card details stolen. And, like the financial losses, often the full impact wasn’t felt until much later.

“The effects of crime can also last for a long time, and it doesn’t depend on how ‘serious’ the crime was. Some people cope really well with the most horrific crimes while others can be very distressed by a more minor incident”.

Victim Support

Despite this, the emotional impact of data breaches is still not being taken seriously by those organisations we trust to look after our sensitive information. And we believe this to be true in this case.

Following the BA data breach, the airline said that compensation claims would be discussed on an ‘individual basis’. However, it is not up to the airline to dictate the terms of any compensation payments. And it is certainly not clear how (or indeed if) BA intended to evaluate the emotional impact the data breach had on its customers.

“As a result of increased volumes of data breach incidents, lawyers and experts are using their respective skills to assess the psychological and social consequences, symptoms and ‘injuries’ in reliable and valid ways. Structured interviewing, psychometric assessment and perusal of medical and occupational records are all part of this process”.

Professor Hugh C. H. Koch visiting professor in law and psychology at Birmingham City University School of Law and clinical psychologist

Loyalty works both ways

Should a data breach happen, we would expect the organisation in question to do everything in its power to keep its customers safe and prevent further damage. But this doesn’t seem to be the case following the BA data breach.

Some customers have complained that they have not been contacted by British Airways about the data breach, despite having seen fraudulent activity on their payment cards. Others have complained about BA advising customers to go to their bank for advice, rather than issuing its own instructions to help travellers stay protected.

 Speaking to The Telegraph, one BA customer said: “I saw the tweet, that was the first I knew of it.” He added: “I’ve not heard anything from them on this and I’ve just had to cancel the card I used. They’re a shambles.”

Another customer said she had been left vulnerable after being forced to cancel her bank card while travelling alone in the middle of Vietnam. She tweeted that she was “furious” with the airline and that she only found out about the data breach from news; before BA had the decency to her that she was likely affected.

She went on to tweet: “All companies have problems, some of them will affect their customers. That is a simple fact of business. How the company reacts, communicates & cares, is everything.

“British Airways are failing badly on this. I can’t even get a team manager in their call centre to call me.”

 While another BA customer told the BBC: “I have six cards linked to my BA account. I have no idea how much of my data information has been stolen. I will have to go to each of my credit card providers, cancel the cards, and all the direct debits, etc., related to those cards. This will take a long time, something I have to do with no help from BA”.

 Make a British Airways compensation claim with Hayes Connor Solicitors

At Hayes Connor, we want to reduce the number of data violations taking place across the UK.

To do this, we are helping to raise awareness of data breaches and cybercrime, and educating people and businesses to prevent similar infringements from happening. For more advice on how to keep your data safe, follow us on Twitter and Facebook.

But, where a breach has already occurred, it’s vital that you can recover your losses. We could be talking about one of the most severe data breach cases to hit the UK, so it’s critical that people can get the help they need.

To join our British Airways data breach group action compensation claim, you will need to register with us. We’ll let you know what is happening in this case and if and when you can make a BA data breach compensation claim.

 REGISTER NOW

data breach
,

Charity data breaches double over past two years

According to the Information Commissioners’ Office (ICO), the number of reported data breaches from charities has doubled. In 2017/18 there were 148 data security incidents referred to ICO by charitable and voluntary organisations. That’s a 100% increase over two years.

The rise in charity data breaches reflects a growing trend across all sectors. In fact, over the past two years, general business has seen a 215% increase. At the same time, education and childcare organisations have experienced a 142% rise. On average, the number of reports across all sectors has grown by 75%.

The figures were obtained by risk management firm Kroll via a Freedom of Information Act request.

The General Data Protection Regulation (GDPR) requires organisations to report data breaches. So this is likely to be a key factor in the increase of reports. And we will continue to see a dramatic increase in data breach accounts now that self-reporting is mandatory.

A Kroll spokesperson said: “Reporting data breaches wasn’t mandatory for most organisations before the GDPR came into force, so while the data is revealing, it only gives a snapshot into the true picture of breaches suffered by organisations in the UK”.

Charity data breaches in the spotlight

Earlier this month it was revealed that a review of eight charities by the ICO uncovered many concerns around data monitoring, reporting and training. As the charities involved voluntarily took part in the ICO risk review, they have not been named.

In addition, earlier this year the British and Foreign Bible Society was fined £100,000 for failing to protect the personal data of 417,000 of its supporters. An investigation by the ICO revealed that the Society exposed these supporters to possible financial or identity fraud.

With data breaches often causing significant distress for those affected, victims of the British and Foreign Bible Society data breach may now want to claim compensation. Find out more about this case.

Making a charity data breach claim

Many people donate to charities and causes they care about. But, while you might support their aims, it is vital that they meet their obligations when it comes to protecting your sensitive data.

Where they fail to do this, holding them to account is often the only way to ensure standards are improved. Often charities and organisations are insured against data breaches, so you don’t have to worry about the impact of the good work you support.

What’s more, it doesn’t matter if criminals haven’t used your data. If the data breach has caused you stress or anxiety, then the law agrees that you are entitled to compensation.

If you are worried that a charity has put your data at risk in any way, find out more about making a data breach compensation claim. Or contact us today for a free initial assessment.

 

data protection
, ,

Massive NHS data breach. Are you affected?

According to damming new research by a leading think tank, the NHS saw nearly 10,000 documents either stolen or missing last year. The massive data breach affects 68 hospitals.

According to the findings:

  • University Hospital Birmingham was the worst affected with 3,179 missing documents
  • Bolton NHS Trust suffered a significant data breach with 2,163 documents lost
  • University Hospital Bristol also lost 1,105 records
  • Royal Devon and Exeter NHS Foundation Trust revealed that 425 of its records had been lost or stolen.

The information was collated via a Freedom of Information request pertaining to lost and/or stolen patient records. You can read the report in full here.

Reasons for the data breaches are said to include outdated and insecure methods of documentation, and cheap vulnerable means of recording. For example, 94% of NHS Trusts still use handwritten notes for patient record keeping and encrypted platforms are not thought to be widely used.

In June this year, we revealed that 150,000 patients have had their confidential data used without consent in another major NHS data breach. In this case, confidential personal data, given on the basis that it was to be used to provide medical care, was exploited for clinical audit and research purposes by the NHS, without the consent of patients. We have also looked at how healthcare accounts for nearly half of all data breaches.

In addition to human error the health service remains a top target for hackers. For example, one of the largest and most infamous cyberattacks on the NHS was the WannaCry attack in 2017.

So, with identity fraud and sales of patient records on the dark web on the rise, it is vital that the NHS does more to protect our sensitive information.

Have you been affected by the latest NHS data breach?

If you have suffered damage or distress caused by a medical or other healthcare organisation breaching any part of the Data Protection Act, you have a right to claim compensation.

At Hayes Connor Solicitors, we’ve been helping people to do just that for over 50 years, so we know what it takes to make a successful medical data breach compensation claim.

With strict-time limits in place for making most compensation claims, if you want to achieve maximum recompense in the minimum amount of time, it’s essential to act now.

Start a claim for compensation

breach compensation
, ,

Making a compensation claim helps to address the real-life impact of data breaches

At Hayes Connor Solicitors, we help our clients to make compensation claims after their data has been put at risk by the organisations they trust to look after it.

In some cases, these data breaches are massive news stories following hacks against the likes of Ticketmaster, Equifax and British Airways. But, every day, we also help people come to terms with smaller data breaches that have a severe and often lasting impact on them.

But, although we believe that these organisations must be held to account for their failure to protect our personal information, all too often people who make a data breach claim are accused of “trying to get something for nothing”. So let’s set the record straight.

The impact of cybercrime can be devastating

Cybercrime can result in both financial and/or identity theft. And the result of either of these can be devastating. With enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts.

Following last year’s Ticketmaster data breach, 63% of all the clients we took on suffered multiple fraudulent transactions on their payment cards.

Worryingly, getting your money back following a scam is not always easy. For example, in a recent example of takeover fraud, a customer of the Royal Bank of Scotland (RBS) had more than £4,300 stolen from her account despite the fraudulent caller answering one of her security questions incorrectly. Despite the failure in their processes, the bank maintained that the customer was aware of the transaction and refused to refund her. Find out more about this case.

Claiming for distress isn’t an overreaction

Even if you haven’t lost out financially after a data breach, this doesn’t mean that there is “no harm done.”

A personal data breach is a 21st-century version of being burgled. If a criminal came into your home and stole your private information, you would be distressed. So why should you feel any less upset at having your online data taken?

Following last year’s Ticketmaster data breach, 31% of all our clients involved in this case suffered from distress and/or psychological trauma as a result of having their card details stolen and used in fraudulent activity.

Being the victim of a crime can have a significant impact on you mentally and physically. Of course, everyone reacts differently, but for some people, the effects can include a lack of sleep, feeling ill, unsettled or confused. Stress can also affect your friends, your family and your job. So being told to just “get over it” isn’t helpful.

According to Victim Support: “The effects of crime can also last for a long time, and it doesn’t depend on how ‘serious’ the crime was. Some people cope really well with the most horrific crimes while others can be very distressed by a more minor incident”.

Even smaller data breach cases can have a huge impact. For example, in a recent case, our solicitors saw the impact of what can happen when sensitive information was sent to the wrong address by mistake.

Thankfully, over the last few years, people are waking up to the reality of mental health and there is a greater awareness about the lasting effects of psychological suffering and anguish. Crucially, the law agrees and recognises the amount of damage that can be caused by having your information stolen.

Holding organisations to account could be the only way to ensure they take your security seriously

The sheer scale of the information we share with organisations is enough to leave us all open to the threat of fraud, anxiety and stress. So it’s no surprise that we are worried about what could happen if this data gets into the wrong hands. As such, something has to be done to make companies accountable for any harm done.

Cybercriminals are becoming more and more sophisticated. But this doesn’t let these organisations off the hook. If they have done everything in their power to protect your data and have robust security processes and procedures in place, it is unlikely that a claim would be successful. In fact, this is why we usually wait for the results of an investigation by the ICO before starting a claim.

But the reality is that in most cases, data breaches happen because of a failure to implement reasonable and robust processes. So claiming compensation isn’t just in your best interests, the only way these organisations will be persuaded to take their responsibilities seriously and make the necessary improvements is by hurting their bottom line.

The real-life impact of data breaches

At Hayes Connor, we want to reduce the number of data violations taking place across the UK. For more advice on how to keep your data safe, follow our #notjusthackers campaign on Twitter and Facebook.

Alternatively, if you have been the victim of a data breach or cyber fraud, find out how we can help you to recover any losses or give us a call on 0151 363 5895 to discuss your case in more depth.

libel
,

Online defamation and libel: know your rights

Defamation is a bit of a hot topic at the moment. Earlier this year, writer and food blogger Jack Monroe won a libel action against Katie Hopkins, and was awarded £24,000 damages, for tweets which suggested that Monroe approved of defacing a war memorial during an anti-austerity demonstration in Whitehall. As a result of the fine, Hopkins had to apply for an insolvency agreement to avoid bankruptcy. Libel is a form of defamation.

Other instances where defamation has been brought into the public eye include where high-profile celebrities or businesspeople have brought an injunction to prevent the publication of material that would be damaging to their reputation (so-called gagging orders).

If you have been the victim of online defamation, it’s vital that you know your rights and what you can do to protect your reputation and achieve redress.

What is defamation?

Defamation is an all-encompassing term that covers any statement that damages someone’s reputation.

A defamatory statement can be made in:

  • Verbal form. This is classed as slander because only the spoken word is involved. Slander can be difficult to prove
  • Written form. This is classed as libel. A case for libel is easier to bring because evidence can be documented.

Defamation makes an ordinary person modify their opinions of another person as a direct result of hearing or reading the statement. Under UK law it is possible to defame businesses as well as individuals. A person that has suffered a defamatory statement can sue the person that made the statement under defamation law.

What is libel?

Online defamation tends to involve libel. You could accuse someone of libel against you if they:

  • Sent an email, or an email attachment defaming you, where that email is widely posted or forwarded
  • Made defamatory material available via a web page
  • Posted defamatory material to an email list or newsgroup
  • Streamed defamatory audio or video.

Anyone who actively transmits defamatory material may also be liable as part of any legal action.

What about freedom of expression?

It is accepted in a democratic society that individuals have a right to express their views and preferences. The internet offers great potential to do this.

Defamation is an abuse of this freedom of expression; where untrue statements may have a harmful impact on a person’s reputation.

It is critical to ensure that unfounded claims should not be allowed to damage a person’s reputation, but it is also vital for the law to balance such protections with the rights to freedom of expression. As such, the issue of defamation has become a much contested topic.

Of course, there is a balance to be had between one person’s right to protect their good name and another person’s freedom of speech. However, if someone has made an untrue statement about you, which was published on the internet, and which caused you injury, then you are entirely in your rights to sue for online defamation.

ticketmaster
, , ,

The real-life impact of a large data breach

At Hayes Connor Solicitors, we’re helping victims of the Ticketmaster data breach to claim compensation after their data was put at risk.

But, some nine months after the breach, what are the real-life effects of the Ticketmaster data hack?

63% of all the clients we took on suffered multiple fraudulent transactions on their payment cards.

Cybercrime can result in both financial and/or identity theft. And, in this case the majority of our clients have gone on to suffer fraudulent activity.

What can you do to protect yourself from fraud?

With enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts. And, getting your money back is not always easy.

Here are a few steps to help protect your cards from being used by hackers:

  • If you are worried that your banking details have been exposed, contact your bank immediately and ask them to keep a close eye on your account
  • Request a new card from your bank
  • Beware of fraudsters who attempt to gather personal information (phishing)
  • Report any suspected phishing attempts to the police and relevant authorities
  • Look out for any bills or emails showing goods or services you haven’t ordered, or any unfamiliar transactions on your account and alert your bank or card provider immediately if there is any suspicious activity
  • Keep an eye on your credit score for any unexpected dips. Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name
  • Beware of any unsolicited communications that refer you to a web page asking for personal data
  • Register with a suitable fraud prevention service
  • Change your passwords on all your accounts
  • Never automatically save your card details online.

31% of all clients involved in this case suffered from distress and/or psychological trauma.

Following the Ticketmaster data breach, 31% of all our clients involved in this case suffered from distress and/or psychological trauma as a result of having their card details stolen and used in fraudulent activity.

Being the victim of a crime can have a significant impact on a person mentally and physically. Everyone reacts differently, but for some people, the effects can include a lack of sleep, feeling ill, unsettled or confused. Stress can also affect their friends, family and job.

Thankfully, over the last few years, people are waking up to the reality of mental health and there is a greater awareness about the lasting effects of psychological suffering and anguish. Crucially, the law agrees and recognises the amount of damage that can be caused by having your information stolen.

Make a Ticketmaster compensation claim with Hayes Connor Solicitors

At Hayes Connor Solicitors, we are investigating the options available for customers of the Ticketmaster group.

As Ticketmaster has already admitted the breach and informed customers, those affected should already know if their data has been put at risk.

To ensure that you are fully informed on this matter complete your details and we will notify you about the investigation and your legal rights when making a claim.

REGISTER YOUR DETAILS TODAY.

BA data breach
, , ,

What’s happening in the British Airways data breach group action?

Last year, almost 400,000 British Airways customers had their bank card details stolen in one of the most severe cyber-attacks in UK history. In response, our expert data breach solicitors are preparing to launch a British Airways data breach group action once the relevant investigations are complete.

What happened in this case?

British Airways has apologised after admitting that its customers’ details were stolen over a period of 15 days in a massive data breach. The attack put the personal and financial information of customers making bookings at risk. In total, about 380,000 transactions were affected.

We could be talking about one of the most serious data breach cases to hit the UK, so we quickly began to receive enquiries from concerned passengers.

Where are we up to?

We are currently preparing to launch a British Airways data breach group action. A group action is undoubtedly the best way forward for data breach claims of this nature. It allows people with the same type of claim to bring it together on a collective basis to strengthen their overall position and increase their chances of success.

We have also sent a ‘Letter of Claim’ to BA and their solicitors. This shows them that we are serious about pursuing potential litigation on behalf of our clients.

We have also met with other solicitors who are also pursuing claims against BA for the data breach. We believe that a joined-up approach with these solicitors will allow us to proceed on a similar footing with the other claimants, and maximise our chances of success.

Why claim against a victim of a cyber-attack?

It’s true that cybercriminals carried out a “sophisticated, malicious criminal attack” on the British Airways website.

But this doesn’t let BA off the hook. These hackers spent more than two weeks accessing data online before the hack was spotted and reported. This increases the risk substantially. So it’s unlikely that

BA did everything in its power to protect your data or had secure security processes and procedures in place.

The reality is that in most cases, data breaches happen because of a failure to implement reasonable and robust processes. So claiming compensation isn’t just in your best interests, the only way these organisations will be persuaded to take their responsibilities seriously and make the necessary improvements is by hurting their bottom line.

What should you do if you are worried?

For anyone worried that their data has been exposed by British Airways, you should:

  1. Determine what was stolen. To protect yourself as much as possible you need to know what kind of information was accessed in the data breach. British Airways should be able to advise you on this
  2. Contact your bank. If any financial information has been stolen, contact your bank or credit card provider immediately and explain that your account is at risk of fraud. As well as issuing a new card, the bank should be able to advise you if it detects suspicious activity on your account
  3. Change your passwords. If an online account (such as an email address) has been compromised, change the password right away. You should also change all other accounts that use the same password, and – if your email could be compromised – any accounts that could be accessed via your email. To keep you safe in the future, create a secure, unique password for each account (you might want to consider using a password manager to do this for you)
  4. Deploy additional security measures. If an app or website offers two-factor authentication to protect an account, use it
  5. Be vigilant. Beware of scammers using your stolen data against you. For example, don’t click on any links in emails asserting to be from your bank and always use the numbers they provide on their website if they ask to talk to you
  6. Sign up for a credit and/or identity-monitoring service. This will help you to monitor your financial accounts and sensitive personal information. Many organisations will offer such services free following a data breach but it’s important to check the small print. Be careful that in accepting any offer you are not giving away your rights to pursue a separate data breach compensation claim at a later date
  7. Keep a record. Make a list of all the accounts that could have been accessed and note down why you are concerned about them
  8. Inform the Information Commissioner’s Office (ICO) about your concerns. At present, the ICO is investigating the British Airways data breach. While it does not award compensation, if the ICO believes that the organisation in question broke the law, you can use this information in court to help prove your claim
  9. Contact Hayes Connor Solicitors ASAP. We’ll ensure that you are fully informed on this matter and will notify you about the investigation and your legal rights when making a claim.

To join our British Airways data breach group action compensation claim, you will need you to register with us. We’ll let you know what is happening in this case and if and when you can make a data breach compensation claim.

REGISTER NOW