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Should you accept data breach compensation from British Airways?

data hack

Over the last few days, it has been revealed that almost 400,000 British Airways customers have had their credit/bank card details stolen. The “sophisticated, malicious criminal attack” is thought to be one of the most serious cyber-attacks in UK history.

In response, British Airways has contacted those customers affected and has said that it will be discussing data breach compensation claims on an ‘individual basis’. However, it is not up to British Airways to dictate the terms of any compensation payments.

Instead, at Hayes Connor Solicitors we would ask anyone affected by the breach to consider the following if they want to achieve the maximum data breach compensation possible following the British Airways data hack.

  1. It appears that British Airways has made this data breach worse than it needed to be

While the British Airways data hack started over two weeks ago, it took the airline until Wednesday night to alert its customers. We believe that this is a severe failure by British Airways.

British Airways has admitted that the hackers spent more than two weeks accessing data online. This increases the risk to passengers substantially. There are also fears that customers’ details will be sold on the dark web to cybercriminals. So, in addition to any failure in its IT systems (failures that allowed the hackers to gain access to your data), we also believe this delay in reporting should be considered in any compensation claim.

  1. You deserve compensation even if you haven’t lost money

Along with the financial info stolen, the hackers also gained access to personally identifiable information (PII). PII includes any data that can be used to identify a specific individual.

If this data gets into the wrong hands, it can be used to undertake identity fraud. For example, with enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts.

We want to make sure that anyone affected by the data breach understands that they can claim compensation for a failure to look after their data – and how much they could be entitled to – even if they haven’t suffered financially.

  1. British Airways might try to fob you off with a low offer

At Hayes Connor Solicitors, we are experts in data breach cases. And, once you have registered with us, it’s not uncommon that we uncover information that allows us to increase the value of your claim significantly. What might seem irrelevant to you, could make a huge difference in the eyes of the law.

That’s why it’s important not to be fobbed off by a low initial offer from British Airways. Instead, by making a no-win, no-fee claim with us, we can increase the amount of compensation you receive substantially.

Find out more about the benefits of using an expert data protection lawyer.

  1. You can claim compensation for distress

It doesn’t matter if you haven’t lost out financially as a result of the British Airways data hack. A personal data breach is a 21st-century version of being burgled and being the victim of a crime can have a significant impact on you mentally and physically.

According to Victim Support: “The effects of crime can also last for a long time, and it doesn’t depend on how ‘serious’ the crime was. Some people cope really well with the most horrific crimes while others can be very distressed by a more minor incident”.

When making a compensation award, the court will look at the specific circumstances of your case. This includes things like the sensitivity of the data compromised and the nature of the disclosure.

A personal data breach is a 21st-century version of being burgled. If a criminal came into your home and stole your private information and bank details you would be distressed. So why should you feel any less upset at having your online data taken; particularly when British Airways may have given the burglar the keys?

If the British Airways data breach has caused you stress or anxiety, then the law agrees that you are entitled to compensation. And, at Hayes Conner Solicitors, we know exactly how much compensation you could get.

  1. A group action could strengthen your chances of success

Where lots of people have been affected in a similar way, group actions can be a powerful tool and can have a bigger impact than a single claim.

Find out more about making a group action claim.

We have already been contacted by many British Airway customers who are worried that their personal and financial data was not looked after as carefully as it should have been.

Committed to helping victims of data breaches and cybercrime to achieve the justice they deserve, at Hayes Connor Solicitors we are now considering launching a group action to compensate victims of the British Airways data breach.

To join this group action, you will need you to register with us. We’ll let you know what is happening in this case and if and when you can make a data breach compensation claim.

Data breaches often have severe consequences for those affected so you could be entitled to up to £5,000 in compensation.


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Trackbacks & Pingbacks

  1. […] Last week, we reported that a second cyber-attack had hit British Airways. The hack took place between April 21 and July 28 and was only uncovered as the airline was investigating another breach of its website which occurred in September. […]

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