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Mercedes-Benz PCP Finance Claims

Have you bought a new or used Mercedes on finance in the last ten years? You may be entitled to claim compensation if your Personal Contract Purchase (PCP) car finance was mis-sold in any way.

At Hayes Connor, our experts are standing by to advise anyone who is looking for fair compensation for Mercedes PCP finance claims. If you believe that you have been mis-sold Mercedes car finance, we will be able to assess your case for free during an initial consultation. This will provide our claims experts with the opportunity to advise whether you have grounds to make a claim and how much you could be entitled to.

If you decide to move forward with a claim, our experienced team will be able to handle the entire process on your behalf. By doing so, there will be no additional hassle for you to access the compensation you deserve for mis sold Mercedes PCP finance.

Not sure whether you were mis-sold Mercedes car finance? Take a look at our guide: ‘How to know if you are owed mis sold Mercedes PCP compensation’.

Start a Mercedes PCP finance claim today

Think you are owed mis-sold Mercedes car finance compensation? Fill in our simple, secure online claim form and our team will be in touch shortly to let you know if we can help.

To speak to a member of our team about what to do if you believe that you have been mis-sold car finance by a Mercedes dealer or broker, please call us on 0330 041 5137.

Why make a Mercedes PCP claim with Hayes Connor?

Hayes Connor has a large team of claims experts who have many years of combined experience in helping clients to claim compensation in highly complicated situations. We are at the forefront of supporting clients who have been affected by the mis sold PCP finances scandal, which means we have the specialist expertise required to secure the best possible results for clients pursuing Mercedes PCP claims.

We understand just how stressful and upsetting it can be to learn that you have been mis sold PCP car finance, especially if it means that it has cost you a lot of money. When you work with our friendly, supportive, mis sold PCP experts will work hard to keep the process as straightforward as possible, reducing the potential stress on you.

Our claims experts have an excellent track record of securing maximum compensation for our clients.

If you believe that you have been mis sold car finance, you can take advantage of our free assessment to confirm if this is the case and, if so, how much you could be entitled to claim. There will then be no pressure from us to move forward – the decision about what happens next will be entirely up to you.

See what our clients say about working with us.

How to claim mis sold Mercedes PCP compensation

The basic process of mis sold Mercedes PCP claims with Hayes Connor is as follows:

  • Fill out our secure online claim form or call us on 0330 041 5137 to arrange your free initial assessment.
  • During your free initial assessment, you can explain the details of your finance agreement and the circumstances that led to you signing it. We will then advise whether you may be owed compensation and how much you could be entitled to claim.
  • If we think that we can help and you decide to move forward with a claim, we will then need to review your Mercedes PCP agreement and make sure that we have the relevant details from you – including all the ways that you have been impacted by the mis selling. This means that we can accurately estimate how much you are owed.
  • We will then contact the lender or dealer responsible for your Mercedes car finance and outline why we believe you were mis sold PCP finance and how much compensation you are owed.
  • We can often secure a settlement with the responsible lender.
  • However, if your claim cannot be settled, it may be necessary to refer it to the Financial Ombudsman Service (FOS) or start a claim in court.

You can find out more by reading our overview of PCP claims.

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How to know if you are owed mis sold Mercedes PCP compensation

The issue of mis sold PCP finance was first brought to public attention following an investigation by the Financial Conduct Authority (FCA). This covered evidence of widespread mis selling of car finance, where consumers received poor advice or were intentionally misled about the agreements they were signing.

Car finance lenders are legally required to inform consumers of what is involved in any type of car finance deal that is signed. This includes a disclosure relating to the commissions that are paid to a broker for recommending a specific finance agreement. Failing to provide adequate indication of this and other details relating to a Mercedes PCP car finance agreement will count as mis selling.

Examples of car finance mis selling include where a salesperson:

  • Didn’t properly explain all of the details concerning a finance deal. This could include:
    • Failing to explain the details of a car finance deal, such as:
    • The owner of the vehicle (e.g. if it was a third-party hire purchase company rather than the dealer themselves)
    • Interest rates
    • Charges and fines for breaching the agreement
  • Did not explain they were receiving a commission or how this worked
  • Pressured you into making a decision
  • Informed you that a finance package was their recommendation (you should be presented with multiple options, and the salesperson should remain impartial)
  • Failed to complete appropriate credit, income and affordability checks

Start a Mercedes PCP finance claim today

Think you are owed mis sold Mercedes car finance compensation? Fill in our simple, secure online claim form and our team will be in touch shortly to let you know if we can help.

To speak to a member of our team about a Mercedes PCP claim, please call us on 0330 041 5137.

You can find out more about our expertise and how we handle claims here. To have your claim assessed for free, you can use our secure online claim form. Or to speak to a member of our team, please do not hesitate to give us a call on 0330 041 5137.