Grosvenor Casinos suffer cyber attack putting over 1000 members’ personal data at risk

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Over a thousand members of casino chain Grosvenor Casinos have been notified that their personal data has been accessed in a recent cyber attack.

The firm, which also operates an online casino platform, wrote to customers in February to notify them of an attempt by an unauthorised third-party to access customer data through the Grosvenor Casinos website.

In a letter to those affected, Grosvenor Casinos admitted that on 4-5 February 2021, a cyber attack was carried out in which the personal details of 1040 members were accessed.

In follow up correspondence with one member, a Data Protection Officer for the Rank Group, which includes Grosvenor Casinos, confirmed that the following types of member data were potentially exposed in the breach:

  • Names
  • Addresses
  • Dates of birth

They also stated that the attack involved cyber criminals using email addresses already in their possession to access the casino business’s systems. Whether this represents a security blunder on the part of Grosvenor Casinos or the Rank Group is currently unclear, but it does raise the question of what email addresses the attackers had access to and how they were able to obtain them.

For anyone whose data was exposed in the Grosvenor Casinos data breach, it is important to be aware that they could now be at risk from cyber crime, as well as having to deal with the emotional distress of knowing that their information may be in the hands of criminals.

Something that may reassure those affected is that they may have grounds to claim compensation. Whether victims of this data breach suffer direct financial harm or not, if it is found that Grosvenor Casinos or the Rank Group made data protection errors that contributed to the breach, it is likely members whose data was exposed will be entitled to claim compensation.

At Hayes Connor, we are ready to advise anyone who may have been affected by the Grosvenor Casinos data breach about their right to compensation. Please get in touch if you wish to discuss the details of your case with our data breach experts.

What to do if you are worried about the Grosvenor Casinos data breach

Grosvenor Casinos should have contacted anyone potentially affected by the breach already as they are obliged to do so under the terms of the Data Protection Act 2018. However, this will often be done via email or letter, so it can be easy to miss the message. If you are a Grosvenor Casino member, it is therefore recommended to contact the firm if you have not yet heard from them.

While the data at risk does not appear to include members’ financial details, the identity data involved could put people at risk from other types of criminal activity, such as “phishing” attacks. These involve criminals contacting you and using the information they have to try to extract further sensitive data from you.

To minimise the any potential risks from your data being used by cybercriminals, please take a look at our detailed guide to what to do if your data has been stolen in a data breach.

If you are a victim of the Grosvenor Casino data breach, you should also consider whether you are entitled to claim compensation. The team at Hayes Connor will be happy to discuss this with you and explain how we can help.

How Hayes Connor can help you claim compensation for the Grosvenor Casinos data breach

When a business or other organisation handles your personal data, they have a legal duty to keep that data secure. That duty is defined under the terms of the Data Protection Act 2018 and, if a company breaches that act in a way that puts your data at risk, you will likely be entitled to compensation.

The team at Hayes Connor are the absolute experts when it comes to data breach compensation claims. We have one of the largest teams of data breach specialists in the country, providing a wealth of combined experience for our clients. Data breach claims are all that we do, so we really do know it all when it comes to getting you compensation for lost or stolen data.

If you have been impacted by the Grosvenor Casinos data breach, our expert team can work with you to find out whether you are owed compensation, explain how the claims process works and tell you how much compensation you may be able to claim.

You can find out more about our expertise and how we handle data breach claims here.

To start a claim, you can use our online claim form.

To speak to a member of our team, please do not hesitate to give us a call on 0151 363 5895.