News & Resources

Coronavirus statement from Hayes Connor Solicitors

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At Hayes Connor, the health of our employees is paramount. As such, in light of recent developments, we want to share our current plan in relation to coronavirus (COVID-19).

The first measure we have taken is to offer the right to work from home for all employees who are at high risk of serious illness from the virus. We are also implementing home working for all employees who are required to self-isolate, but who are well enough to continue working.

To limit the spread of the disease, we are also operating a reduced in-office staff model for the foreseeable time. This approach will see a skeleton staff working from our office on a rotation basis with other able staff working remotely.

Because of this, to relieve the pressure on our team during this difficult time, all inbound calls will be answered by our existing 24-hour answering service team. This team will take the relevant details, and securely pass them on to our legal staff for action.

What does this mean for you?

If you are already a Hayes Connor client

Rest assured that we are continuing to progress your case. Where your solicitor is in the office, they will still answer any direct calls. However, if they are out of the office, the answering service team will pick up before triaging queries to them. So, there might be a longer delay than usual before we can respond in full. You can, of course, continue to email your solicitor with any questions you might have.

If you want Hayes Connor to take on your case

If you plan to start a new data breach compensation case, you can do this in one of three ways:

  1. You can start a claim via our website using our online form (recommended)
  2. You can call our answering service team on 0151 3635895. They will take your details, and, where necessary, one of our expert legal team will call you back to discuss your case in more depth. However, there might be a longer delay than usual before we can respond in full
  3. You can email our answering service team on enquiries@hayesconnor.co.uk. However, there might be a longer delay than usual before we can respond in full.

We thank everyone for their understanding as we look after everyone who works at Hayes Connor and attempt to limit the spread of the virus.

We are also keeping a close eye on developments and the latest government advice, and are ready to adapt our current action plan as necessary.

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