AX report data breach following sophisticated cyber-security attack

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AX (formerly Accident Exchange) have recently reported a data breach, which occurred earlier in the year following a cyber-security attack.

In January, an unauthorised third party was able to access one of AX’s external facing systems. It was only a month later when the nature and method of the attack was spotted by AX and access to the system was tested and fixed.

It was subsequently discovered that a number of files which contained personal data belonging to customers of AX were accessed by those responsible for the attack.

The details contained in the breached files is said to include:

  • Names
  • Addresses
  • Phone Numbers
  • Email Addresses
  • Insurer and Policy Numbers
  • Vehicle registrations
  • Accident and repairer Details

AX could not confirm to affected individuals whether their data has been exported.

The Information Commissioner’s Office (ICO) and the Financial Conduct Authority (FCA) have both been informed about the incident.

If you have been contacted by AX, informing you that your data was exposed in the breach, or you have sufficient reason to believe that this is the case, then you may have grounds to claim compensation.

Hayes Connor are ready to support anyone who may have been affected by the AX data breach. To learn more about how you can make a claim, please get in touch.

What to do if you are worried about the AX data breach

If you have been affected by the AX data breach, you should have already been contacted. If you are yet to hear anything from AX, and you believe that your data may have been exposed, you should get in touch with them as soon as possible to raise your concerns.

You should also be wary of any unexpected communication, particularly from anyone claiming to represent AX, as these may be phishing attacks designed to extract further information from you.

AX have already warned that they will never contact anyone to encourage them to make a personal injury claim and, if they contact you by telephone, they may quote a password which they’ve previously disclosed with you.

To minimise the risk of your data being used by cybercriminals, there are several steps you can take. To find out more, read our guide on what to do if your data has been stolen in a data breach.

If your data has been exposed in the AX data breach, you may also be entitled to compensation. This is something the team at Hayes Connor can help you with.

How Hayes Connor can help you claim compensation for the AX data breach

Any organisation that holds your personal data, such as AX, has a legal obligation to keep it secure and out of the hands of cybercriminals. If a company fails to uphold this obligation, anyone whose personal data has been put at risk may be entitled to compensation.

Hayes Connor has one of the largest teams of data breach specialists in the country, with a wealth of combined experience. As such, we are well placed to provide carefully tailored advice on what to do if you believe you are in a position to claim compensation.

We can advise you on whether you are owed compensation, how much you will realistically be able to claim and talk you through how the claims process works. From here, our team can provide close personal support through every stage of making a data breach claims, which will make things as straightforward as possible for you.

You can find out more about our expertise and how we handle data breach claims here.

To start a claim, you can use our online claim form.

To speak to a member of our team about the AX data breach, please do not hesitate to give us a call on 0330 041 5136