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How Hayes Connor Solicitors helps our clients after a bank data breach

At Hayes Connor Solicitors, we help our clients get the compensation they deserve. We do this following data protection breaches, cybercrime, and other online offences. One type of claim we see a lot of is bank data breaches.

Bank fraud is a very serious crime. And victims can suffer both financial loss and distress. But, while we often worry about hackers and cybercriminals getting hold of our banking and credit card details, in many cases, human error can also have devastating consequences.

Here are just some of the bank data breath cases we have helped our clients with recently.

Ex gained access to our client's financial information due to bank data breach

Our solicitors saw the impact of what can happen when a bank statement was sent to an ex-partner's address by mistake. In this data breach, our client's bank sent personal information disclosing his financial situation to his previous address. His ex-partner still lived at that address. This happened despite our client changing his address with his bank five years ago.

Our client's ex-partner disclosed this information to her friends, family and acquaintances. Understandably, this caused our client significant distress and embarrassment. Furthermore, due to the disclosure of his financial position, our client's ex-partner also refused him access to their children and prevented him from taking them on holiday. As a result of this data breach, our client suffered severe psychological effects, including stress and anxiety.

Bank sends credit card statements to the wrong person

In this data breach, a bank sent partial credit card statements to the wrong person. The information was sent to a completely different person to the account holder (our client), attached to the back of a bundle of documents she had requested.

Luckily, in this instance the woman who received our client's statements was honest. And despite being a complete stranger, she contacted him to let him know what had happened. She also reported the incident to her local branch, although she was not satisfied with how the bank proposed to deal with the matter. If such a simple error can be made, what's to say it couldn't happen to other customers?

This data breach has caused considerable distress and worry to our client. He has now lost confidence in his bank and can't be sure if his sensitive and personal data has been further breached.

Help is needed after a bank data breach

The financial sector handles some of our most sensitive data. And, as customers, we have the right to expect this will be looked after. However, all too often this isn't the case.

These are just some examples of the types of financial data breaches we deal with every day. And, as you can see, serious cases could put people's mental health, and potentially even their lives at risk.

At Hayes Connor Solicitors, we are 100% committed to seeking the compensation necessary to help people get their lives back on track following a data breach. But we don't believe that our obligation to our clients stops there - we also provide a wide range of information to help our clients protect themselves once a breach has occurred.

Making a bank data breach claim

Our professional, friendly team will advise you on whether you have a valid claim against a financial organisation. If we believe you have a substantial, complex case, we may be able to act for you on a NO WIN, NO FEE basis.

Contact us today for a free initial assessment.

Our process is fully compliant with ICO guidance, and we never put your details at risk. We will NEVER pass your details onto anyone without your permission.

We can also help you to recover from financial data hacks, financial phishing attacks, bank and credit card takeover fraud and push payment scams.


Data protection solicitors

At Hayes Connor Solicitors, we are committed to upholding the data protection rights of our clients. For more advice on your rights, and how to keep your data safe, follow us on Twitter and Facebook.

Alternatively, if you have been the victim of a data breach or cyber fraud, contact us to find out how we can help you to recover any losses.

Find out how our experts can help you with your claim

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