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Join a group action Carphone Warehouse data breach claim

carphone warehouse compensation

Dixons Carphone is facing legal action from potentially millions of people after it was revealed that hackers have accessed the information of close to 10 million customers. The hackers also got access to the records of 5.9 million payments cards (nearly all of which were protected by chip and pin).

While the company claims that no customers have been the victim of fraud as a result of the hack, you can still claim for any distress you have suffered as a result of the Dixons Carphone data breach.

The National Crime Agency has been investigating the Dixons Carphone data breach. It is working with the National Cyber Security Centre, the Financial Conduct Authority and the Information Commissioner’s Office (the UK’s data protection regulator).

As expert data breach solicitors, here at Hayes Connor, we are carefully watching developments unfold in this case, and are preparing to launch a group action Carphone Warehouse data breach claim once the relevant investigations are complete.

What happened in the Carphone Warehouse data breach?

The Dixons Carphone data breach took place in 2017 and resulted in customer records being accessed from Currys PC World and Dixons Travel stores. Both payment card details and non-financial records were compromised.

The Dixons Carphone’s investigation has not uncovered any evidence of additional fraud, but it has revealed that significantly more data was taken than first thought.

Crucially, the details stolen by cyber criminals include names, addresses, phone numbers, dates of birth, and email addresses. All of which can be used by cybercriminals to commit further crimes.

Dixons Carphone has been criticised for downplaying the severity of the hack. Because today, criminals don’t need payment card or bank account details to cause havoc. Indeed, the sheer scale of damage and distress that can be created by criminals gaining access to personally identifiable information (PII) cannot be underestimated. So, while there is no evidence of financial losses suffered by customers of Currys PC World and Dixons, this doesn’t mean that the impact on victims is any less significant.

To make matters worse, this is not the first time that the company has failed to protect its customers. Earlier this year, the Carphone Warehouse, which merged with Dixons, was fined £400,000 following another cyber-attack. The huge fine is one of the biggest ever handed out by the Information Commissioner’s Office. So, with a history of failures, the relevant authorities will now be looking very carefully at this latest data breach.

What are we doing about a Carphone Warehouse data breach claim?

At Hayes Connor Solicitors, we have received a large number of queries from people concerned that their information is now at the mercy of cybercriminals. In response, we are now considering launching a group action against Dixons Carphone.

As such, we have appointed an expert barrister to help in this case. Having developed a practice in the field of data breach claims for individuals and companies who have had their personal and sensitive data breached by third parties, we are confident that our team will get the results our clients deserve.

Why launch a group action Carphone Warehouse data breach claim?

A group action is undoubtedly the best way forward for data breach claims of this nature. It allows people with the same type of claim to bring it together on a collective basis to strengthen their overall position and increase their chances of settlement or success in litigation.

What’s more, with a group action claimants often share the legal fees. Even better, while the cost of pursuing small claims can be a barrier to justice, by grouping cases together, solicitors are often able to run group actions on a no win-no fee basis.

Find out more about group actions.

What should you do if you have been affected by the Dixons Carphone data breach?

If you are worried that Dixons Carphone has exposed your data, there are a few simple steps you can follow.

  1. Determine what was stolen. To protect yourself as much as possible you need to know what kind of information was accessed in the data breach. Dixons Carphone should be able to advise you on this
  2. Change your passwords. If an online account (such as an email address) has been compromised, change the password right away. You should also change all other accounts that use the same password, and – if your email could be compromised – any accounts that could be accessed via your email. To keep you safe in the future, create a secure, unique password for each account (you might want to consider using a password manager to do this for you)
  3. Deploy additional security measures. If an app or website offers two-factor authentication to protect an account, use it
  4. Contact your bank. If any financial information has been stolen, contact your bank immediately and explain that your account is at risk of fraud. As well as issuing a new card, the bank should be able to advise you if it detects suspicious activity on your account
  5. Be vigilant. Beware of scammers using your stolen data against you. For example, don’t click on any links in emails asserting to be from your bank and always use the numbers they provide on their website if they ask to talk to you
  6. Sign up for a credit and/or identity-monitoring service. This will help you to monitor your financial accounts and sensitive personal information. Many organisations will offer such services free following a data breach but it’s important to check the small print. Be careful that in accepting any offer you are not giving away your rights to pursue a separate data breach compensation claim at a later date
  7. Keep a record. Make a list of all the accounts that could have been accessed and note down why you are concerned about them
  8. Inform the Information Commissioner’s Office (ICO) about your concerns. At present the ICO is undertaking an investigation into the Dixons Carphone Data Breach. While it does not award compensation, if the ICO believes that the organisation in question broke the law, you can use this information in court to help prove your claim
  9. Contact Hayes Connor Solicitors ASAP. We’ll ensure that you are fully informed on this matter and will notify you about the investigation and your legal rights when making a claim.

To find out more, read our handy step-by-step guide to making a data breach claim

How can you join the Carphone Warehouse data breach claim group action?

If you have had an email from Dixon’s Carphone you could be entitled to several thousand pounds in compensation so it’s important to act now. And, because we offer no-win, no-fee funding arrangements, you have nothing to lose.

Find out more about no-win, no-fee.

To join a group action compensation claim, you will need you to register with us. We’ll let you know what is happening in this case and if and when you can make a data breach compensation claim.


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