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Hayes Connor Solicitors – why we do what we do

Hayes Connor Solicitors

Here at Hayes Connor Solicitors, our core aim is to help our clients get the redress they deserve following data protection breaches, cybercrime, and other online offences. And we often talk about the types of data breach cases we are involved in and how we advise and support our clients.

If you want to see some examples of this, you can check out our case studies here.

But, as well as understanding the type of work we do, we also think it’s essential that you know a little bit more about us when choosing a solicitor. So with that in mind, what is it that we are passionate about, and what makes us tick?

Exceeding the expectations of basic client care and professionalism

Ask any solicitor and they will tell you that they act professionally and look after their clients. But, at Hayes Connor Solicitors, we want to do more than meet your basic expectations – we want to exceed them.

With this in mind, we are continually looking for ways to improve and enhance our service and have created a culture where promises are kept.

In 2019, we were delighted to be recognised for our efforts in this area when we were highly commended at the Eclipse Proclaim Modern Law Awards.

Keeping you informed. Every step of the way

A relatively new and evolving area of law, our specialist data breach and cybercrime solicitors lead our field when it comes to understanding the complexities involved. And we have invested heavily in client education to ensure you do too.

For example, we have created jargon-free content on subjects such as:

We do this because we want our clients to have as much information as possible before making a claim so that they feel fully informed at all times. Through this approach, the data breach claims process is easy to understand, straightforward and stress-free.

We hate spam and pushy lawyers!

At Hayes Connor Solicitors, we only ever deal with organic enquiries. We never buy data, cold call, or send spam texts or emails. Even our PPC campaigns are monitored to reduce the spam effect, and we never pressure anyone into making a claim. We feel this is essential when it comes to protecting our clients, and upholding the standards of the legal profession.

Protecting our clients from the impact of data breaches and cybercrime

To do this, we seek compensation to help them get their lives back on track as soon as possible. But we don’t believe that our obligation to our clients stops there. So, we also provide a wide range of information to help our clients protect themselves once a breach has occurred.

We also work with Victim Support to help those affected by cybercrime and data breaches. The partnership sees us provide the charity with regular expertise and advice on its legal content.

Stopping data breaches happening in the first place

At Hayes Connor, we create regular content to help raise awareness of the growing threat of cybercrime and data breaches. We do this because the more people are aware of the risk, the better protected everyone will be.

Removing the hassle from making a data breach claim

As consumers, we all want a fast, efficient, no-nonsense service – and that’s precisely how we deliver legal services to our clients. As such, we use the latest technology and a highly-trained team to provide excellence of service quickly.

The technology used at our firm has also helped us to understand what our customers need from us, and we use this insight to provide information across several platforms, including social media.

It’s this commitment to continued service improvement which means we are at the forefront of our industry when it comes to using ground-breaking technology to meet the needs of our customers. Enquiries are dealt with sooner, cases are more thoroughly reviewed, and customers are responded to much quicker.

Committed to data protection

We know that making a claim can be difficult. Particularly where your sensitive information has already been breached or another online offence made against you.

Once we have your details, we treat these with the utmost care, compassion, and privacy.  We never pass on these details to third parties for marketing purposes – or indeed for any other reason without express permission. This commitment to ensuring our customers’ peace of mind is absolute.

As well as making sure all personal details are protected/confidential, we also deal with all enquiries sensitively and professionally, and we never ask unnecessary or intrusive questions.

Hayes Connor Solicitors is a niche firm operating in the data breach and protection sector. We help our clients to claim the compensation they deserve following data protection breaches and other cyber offences such as computer fraud, identity theft, defamation, hacking, phishing scams, and more. Find out more about us and the work we do.