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Hayes Connor Solicitors launches group action following Equifax data hack investigation

data breach compensation

Hayes Connor Solicitors, is launching a group action to help victims of the Equifax data hack claim compensation.

Our firm of expert online fraud and data protection solicitors is expecting an influx of queries from people whose data was put at risk by the credit reference agency. The group action is being initiated after Equifax was fined £500,000 by the Information Commissioner’s Office (ICO).

The ICO’s investigation was carried out under the Data Protection Act 1998 rather than the current General Data Protection Regulation (GDPR), and the £500,000 fine is the maximum allowed under the previous legislation.

What happened in this case?

The fine follows a 2017 cybersecurity incident which led to the loss of UK customer data held by Equifax Ltd on the servers of its US parent. Following the data breach, it was revealed that Equifax’s failure to patch a server flaw resulted in hackers potentially stealing 143 million US citizens’ data, and the personal details of up to 15 million Brits. This sensitive information included email addresses, passwords, driving license numbers and phone numbers.

Furthermore, while Equifax originally said that no UK passwords or financial information were stolen in the hack, it has since admitted that the passwords and partial credit card details of almost 15,000 UK customers were compromised.

The ICO investigation revealed multiple failures at the credit reference agency. For example, measures which should have been in place to manage the personal data were found to be inadequate and ineffective. Investigators also found significant problems with data retention, IT system patching and audit procedures.

Information commissioner Elizabeth Denham said Equifax showed a “serious disregard” for its customers and their personal information.

Why should you join the Equifax group action?

The sheer scale of the Equifax data breach means that millions of people across the UK are now at an increased risk of theft and identity fraud. So we welcome the news that the ICO is holding Equifax to account.

However, while fines are an essential step in ensuring big businesses like Equifax do more to uphold their obligations and keep people safe, it does very little to help those already affected by the breach. As such, anyone who has suffered following the Equifax cyber-attack should be looking to claim compensation.

What can you claim compensation for?

Many Equifax customers have had their financial information stolen, and that can be devastating if it gets used by cybercriminals to carry out fraud or theft. But, in addition to this, much of the data stolen from Equifax is considered to be personally identifiable information. This means that the data can be used to identify a specific individual, and be manipulated to undertake identity fraud.

We should all be very worried about what could happen if our personal data gets into the wrong hands. With enough information, cybercriminals can steal our identities, apply for credit in our name, set up fraudulent bank accounts and access our existing accounts. So, it is understandable that victims would want to seek compensation for Equifax’s failure to look after their information correctly, and the best way to do this is through a group action case.

Crucially, it doesn’t matter if you haven’t lost out financially as a result of the Equifax hack. Being the victim of a crime can have a significant impact on you mentally and physically. So, if the data breach has caused you stress or anxiety then the law agrees that you are entitled to compensation.

What is a group action?

A group action allows people with the same type of claim to bring it together on a collective basis. Doing this strengthens their overall position and increases their chances of settlement or success at Court. What’s more, with a group action, claimants often share the legal fees. So, while the cost of pursuing small claims can be a barrier to justice, by grouping cases together, solicitors are often able to run group actions on a no win-no fee basis (as in this case).

However, just because a case is part of a group action, this doesn’t mean that everyone will get the same amount of compensation if successful. All claims within a group action are still settled based on their merits, and victims will receive what they are owed.

How to join the Equifax group action

To become part of the Equifax group action, you will need to register with Hayes Connor Solicitors. Doing this guarantees that you will form part of the compensation claims that will be lodged by our firm. While each case is different, it is expected that each person will be able to claim up to £2,500 (possibly even more for people who have had their financial data stolen).

We are dealing with these claims on a No-Win, No-Fee basis. This means that, if your claim is not successful, you won’t have to pay a penny. If you win, your costs won’t exceed 25% of the compensation awarded to you. These costs are fully explained in the initial paperwork we send you when you register. There are no hidden charges or other administration fees.

If you have been affected and want to join the group action, you can register your details here.

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