Dixons Carphone data breach affects 16 million customers

data breach claim

Dixons Carphone has admitted that almost 16 million of its customers have their details exposed in a massive data breach.

The electronics retailer has said that around 10 million records containing personal data may have been accessed in 2017. That’s up from an initial estimate of 1.2m people. The additional 8.8 million customer records include dates of birth, addresses and phone numbers. However, while the personal information accessed was all non-financial, the records compromised can be used to carry out data theft and fraud.

Dixons Carphone has also been investigating a separate attempt to compromise 5.9 million payments cards.

The National Crime Agency has been investigating the Dixons Carphone data breach. It is working with the National Cyber Security Centre, the Financial Conduct Authority and the Information Commissioner’s Office (the UK’s data protection regulator).

However, while Dixons Carphone chief executive Alex Baldock, has said that the business has been “working around the clock to put it right”, it appears that the hack is now much, much larger than initially thought.

The retailer has said that it will contact all customers to apologise and advise on the steps they can take to protect themselves. However, if customers are offered any free data security services, it is vital that they check the small print to ensure they don’t waive their rights to compensation from Dixons Carphone.

This is not the first time that the company has failed to protect its customers. Earlier this year, the Carphone Warehouse, which merged with Dixons, was fined a £400,000 following another cyber-attack. The huge fine is one of the biggest ever handed out by the Information Commissioner’s Office. In that breach, the personal data of over three million customers and 1,000 employees were put at risk. Including the historical payment card details for some 18,000 customers.

With a history of failures, the regulator will now be looking very carefully at this latest revelation.

What can you do following the Dixons Carphone data breach?

Data breaches can have severe consequences for those affected. So, customers of Dixons Carphone should now be looking to claim compensation; particularly as there is a history of data negligence at the company. Something must be done to hold them to account.

If you were affected you could be entitled to up to several thousand pounds in compensation, so it’s important to act now.


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