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Dixons Carphone data breach affects 16 million customers

data breach claim

In summer 2018, Dixons Carphone admitted that almost 16 million of its customers had their details exposed in a massive data breach.

WHAT HAPPENED IN THE DIXONS CARPHONE DATA BREACH AND WHERE ARE WE NOW?

Hackers got access to 10 million personal data records (up from an initial estimate of 1.2m people). This Dixons Carphone Warehouse data protection breach compromised dates of birth, addresses and phone numbers.

Dixons Carphone also discovered a separate attempt which compromised the records of 5.9 million payments cards.

These attacks were identified when the company reviewed its systems and data.

HOW CAN CYBERCRIMINALS USE YOUR PRIVATE DATA? 

Along with the financial info stolen, the hackers also gained access to personally identifiable information (PII). PII includes any data that can be used to identify a specific individual, and, if it gets into the wrong hands, it can be used to undertake identity fraud.  For example, with enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts.

Signs that criminals have used your data following the Dixons Carphone Warehouse data breach include:

  • Bills or emails showing goods or services you haven’t ordered
  • Unfamiliar transactions from your account
  • An unexpected dip in your credit score
  • Unsolicited communications that ask for your personal data or refer you to a web page asking for personal data.

 WHAT HAPPENED NEXT? 

The National Crime Agency began investigating the Dixons Carphone data breach. It is working with the National Cyber Security Centre, the Financial Conduct Authority and the Information Commissioner’s Office (the UK’s data protection regulator).

The retailer said that it would contact all customers to apologise and advise on the steps they could take to protect themselves. However, this is not the first time that the company has failed to protect its customers.

Earlier last year, the Carphone Warehouse (which merged with Dixons) was fined a £400,000 following another cyber-attack. The huge fine is one of the biggest ever handed out by the Information Commissioner’s Office. In that breach, the personal data of over three million customers and 1,000 employees were put at risk. This included the historical payment card details for some 18,000 customers.

With a history of failures, the regulator will now be looking very carefully at this latest revelation.

HOLDING DIXONS CARPHONE TO ACCOUNT

While Dixons Carphone was the victim of a cyber-attack, it was responsible for protecting your personal information.

With an ICO investigation now underway into the Dixons Carphone data breach, if it was to blame for this appalling data protection failure it will no doubt have to pay a hefty fine. But the ICO does not award data breach compensation.

So, if you have suffered damage or distress caused by this hack, you have a right to claim compensation.

What can you do following the Dixons Carphone data breach?

Data breaches can have severe consequences for those affected. So, customers of Dixons Carphone should now be looking to claim compensation; particularly as there is a history of data negligence at the company. Something must be done to hold them to account.

If you were affected you could be entitled to up to several thousand pounds in compensation, so it’s important to act now.

Why join our multi-party action?

Multi party actions give our clients more power against big businesses. This is because a group of people who have suffered the same or similar injuries due to the negligence of the same defendant (in this case Dixons Carphone) join together to claim for compensation. In short, it gives us strength in numbers.

Data breaches often have severe consequences for those affected so you could be entitled to around £5,000 in compensation. Making a claim is simple and doing so sends a message to organisations everywhere that they must do more to protect their customers from identity and financial theft, and emotional distress.

IF YOU THINK YOU MAY HAVE A CLAIM THEN COMPLETE OUR CONTACT FORM

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