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Test & Trace Data Breach Compensation Claims

Everyday life has changed in so many ways as a result of the Coronavirus pandemic.

Whilst we try to return to normal and get back to enjoying our social lives, we will be handing over private information as part of the various Test & Trace initiatives. We all appreciate the need to protect our health and those of others, but we need to remain confident that the data we share with businesses and organisations is kept safe.

Public sector bodies, government agencies and private organisations have a duty to ensure that any private information that is provided is obtained and secured effectively to avoid any data breach incidents which could have significant implications. Unfortunately, past experience shows us that this duty is not always carried out and breaches can happen, leading to sensitive personal data being lost or accessed by the wrong people.

Anyone whose personal information has been compromised in a Test & Trace data breach may have grounds to claim compensation.

At Hayes Connor Solicitors, we are highly experienced in pursuing all types of data breach compensation claims with a strong track record of success for our clients. As such, we are perfectly placed to help anyone who has suffered as a result of a Test & Trace data breach.

Examples of the types of Test & Trace data breaches we can assist with include:

  • Personal details being stored insecurely leading to their loss or access by unauthorised people or for illegitimate reasons
  • Information being sent to incorrect email recipients – both internally and externally
  • Businesses or their employees misusing confidential data e.g. to contact customers for inappropriate reasons
  • Personal data being accessed in a cyber-attack caused by negligence on the part of a business or its employees
  • Failure to properly dispose of confidential data leading to this data falling into the wrong hands

The consequences of a data breach can be wide ranging and significant, with the potential for financial harm as well as serious emotional distress. Often, these data breaches are caused by simple human errors, which can make living with the consequences even more upsetting.

Ultimately, if a business or other organisation has failed to protect your personal data, you have a right to claim compensation.

If you believe you have grounds for a claim, we can assess this for you free of charge. Simply use our secure online claim form to let us know the details of your claim and we will get back to you shortly.

To speak to a member of our team about what to do if you believe your data has been exposed by a test and trace data breach, please call now on 0151 363 5895.

How test & trace data breach compensation claims work

Understanding if you are entitled to compensation

If your data has been exposed due to a business’s negligence with regard to the Test & Trace scheme, you will likely have grounds for a claim.

Businesses must follow strict data protection guidelines when collecting, processing, storing and using personal data in line with the General Data Protection Regulation (DGPR) and the Data Protection Act 2018. This includes making sure data is only collected for legitimate purposes, that it is only stored as long as reasonably required and that only appropriate people have access to the data.

Businesses must take steps to ensure any personal data breaches are prevented, and that if a breach does occur, it will be quickly detected and reported.

If a business has failed to meet its data security obligations resulting in your personal data being exposed, then our data breach solicitors can help you to pursue compensation.

What you can claim for

Financial losses

If your personal data is accessed illegally, there is the potential that cybercriminals could use it for financial crime and identity theft. This can include applying for credit in your name, setting up fraudulent bank accounts and accessing your existing accounts.

This can result in serious financial losses and you can claim for those losses.


Having your personal data stolen and/or misused can have a very real effect on your mental and physical wellbeing. We frequently hear from people who are unable to sleep, feel ill, unsettled or confused following a data breach.

This type of distress can be substantial and damages can be sought as a result.

The claims process

When our data breach solicitors take on your case, we will first contact the organisation responsible for the breach on your behalf. We will use any findings of the ICO to assist us in our dealings with the organisation responsible for the breach.

When it is clear that a breach has occurred and that impact on your life has been established, we can start to place a value on your claim.

It very many cases, data breach claims can be resolved through a voluntary settlement with the organisation responsible for the breach. This means court proceedings are rarely necessary. However, where a settlement cannot be reach, court proceedings may be required to secure the compensation to which you are entitled.

Funding for test & trace data breach claims

We are able to act for clients on a no win, no fee basis, which means there is no upfront cost or financial risk to starting a test & trace data breach claim.

How Hayes Connor can help with test & trace data breaches

Hayes Connor is one of the largest teams of data breach claims specialists in the country. We can guide you through dealing with any situation where your data has been lost, stolen or otherwise exposed, helping you to secure fair compensation.

Our test and trace data breach solicitors can help with:

  • Advising you on whether you have grounds to claim compensation
  • Making a claim on your behalf
  • Securing an apology
  • Seeking assurance that your data will be stored more securely in future
  • Having your data erased from the breached database (where appropriate)

We offer a free assessment of your case, so you can find out if you are likely to have grounds for a claim before deciding whether to take further action.

It is understandable to feel distressed and confused when you know or suspect that your personal data has fallen into the wrong hands. The idea of taking legal action might seem intimidating, but it’s our job to make the process as straightforward and stress-free as possible for you.

You can find out more about our expertise and how we handle data breach claims here.

To have your claim assessed for free, you can use our secure online claim form.

Or to speak to a member of our team, please do not hesitate to give us a call on 0151 363 5895.

Start your claim