Updates on the Ticketmaster data breach affecting UK customers

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Is Ticketmaster really not to blame for its data breach?

At Hayes Connor, we have issued a claim for damages of up to £5 million against ticketing giant Ticketmaster following its 2018 data breach. This is the first high profile action to be launched on behalf of multiple claimants in the UK since GDPR came into force.

But, to date, Ticketmaster is refusing to accept any blame for the breach. Despite the fact that, almost a year after the hack:

  • 63% of all the clients we took on have suffered multiple fraudulent transactions on their payment cards
  • 31% of all clients involved in this case suffered from distress and/or psychological trauma.

Instead, Ticketmaster claims that all responsibility for the data breach rests with Inbenta – a software provider that supplied Ticketmaster with chatbot software. It is this software that was compromised in the data breach incident.

Lawyers for the event ticket sales website said that Ticketmaster “is of the belief that it is not responsible for the Potential Security Incident”. That’s despite the fact that it was Ticketmaster that put the third-party Javascript on a payment page.

What actually happened in the Ticketmaster data breach?

Malicious hacking group Magecart was able to gain access to thousands of Ticketmaster’s customer payment details via a “customer support product hosted by Inbenta Technologies”.

The malware used compromises webpage elements – typically Javascript – to gain access to customer payment cards and other sensitive details.

However, Inbenta has refuted that it is responsible, stating that:

“Upon further investigation by both parties, it has been confirmed that the source of the data breach was a single piece of JavaScript code… Ticketmaster directly applied the script to its payments page, without notifying our team. Had we known that the customized script was being used this way, we would have advised against it.”

Is Ticketmaster right?

Our data protection experts don’t think so. In fact, we strongly disagree with this defence and are currently collating evidence to prove that Ticketmaster was liable for the breach.

In addition, according to RiskIQ, Ticketmaster also used SocialPlus  – another company allegedly compromised by Magecart. So, while Inbenta has been established as the entry point for the malicious attack on its systems, at least one other source containing the skimmer had access to the Ticketmaster websites. This indicates a failure in security at Ticketmaster.

Indeed, where a third-party has been involved in a breach (e.g. in the Ticketmaster data breach), this doesn’t mean the company that collected your data isn’t to blame. It is their responsibility to put adequate checks and processes in place to secure vendor access. So, implicating Inbenta as the bad actor is both dishonest and legally neither here nor there.

In our expert opinion, Ticketmaster is using Inbenta as a scapegoat for this breach. And in doing so, it trying to stop fair and right reparation being paid to its victims. But, having seen the evidence supplied by Inbenta, we are more confident than ever that Ticketmaster is guilty of severe data protection failures, and that it will be made to compensate victims.

Ticketmaster data breach group action

At Hayes Connor, we are registering people who are interested in making a compensation claim because of the Ticketmaster data breach. Once you register with us, we will be in touch to find out more about how the breach affected you.

Our first group action is ready to be heard in the High Court. But, because of the number of people affected by the Ticketmaster security breach, we are now registering people who want to join a second wave of claimants. We will then progress your claim once our first group action has been decided in court.

Crucially, you do not need to have suffered any financial loss or emotional distress to make a claim. If you have suffered a privacy violation caused by Ticketmaster’s breach of the Data Protection Act, you have a right to claim compensation.

REGISTER NOW

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Why is the Ticketmaster data hack investigation taking so long?

At Hayes Connor, we have issued a claim against ticketing giant Ticketmaster following its 2018 data breach. But even though the privacy failure took place 18 months ago, we still have some way to go before compensation can be issued to victims. But why is the Ticketmaster data breach investigation taking so long?

Ticketmaster is refusing to accept any blame for the data hack

The Ticketmaster data breach happened when hackers gained access to thousands of Ticketmaster details via chatbot software hosted by Inbenta Technologies. It was this software that was compromised in the data breach incident. As such, Ticketmaster claims that all responsibility for the data breach rests with Inbenta.

However, Inbenta has refuted that it is responsible. It admits that it supplied the code accessed in the Ticketmaster hack, but says that it did not know Ticketmaster planned to use it on a payment page. If it had been told that its product was going to be used that way, Inbenta states that it would have advised against it.

The fact that a third-party is involved in this breach does complicate matters. But it doesn’t mean that Ticketmaster wasn’t to blame. Ticketmaster is the company responsible for the security of the data it collects (e.g. customer names, payment card details, etc.). As such, it was responsible for making sure that adequate checks and processes were in place when it came to any third-party integration. So, implicating Inbenta as the one responsible is both dishonest and legally neither here nor there.

In our expert opinion, Ticketmaster is attempting to using Inbenta as a scapegoat for this breach. And in doing so, is dragging out the compensation process.

The ICO is delaying its decisions

In group action cases, there is only so much that can be done until the UK’s data protection regulator (the ICO) has carried out its investigation into a breach, and announced its findings. And, despite our frustration at the wait, that’s as it should be. It’s important to know the extent of any security failures before compensation can be properly discussed.

But despite our understanding of the ICO and its processes, we are concerned about the time some decisions are taking.  And this includes the Ticketmaster data hack group action.

One possible reason for the ICO’s delay when it comes to Ticketmaster is that this case is legally very challenging. The Ticketmaster data breach affects people who bought tickets between September 2017 and 23 June 2018. With the GDPR coming into force on May 25th 2018, this means that the violation spans two different data protection acts:

  • The Data Protection Act (DPA) 1998
  • The Data Protection Act (DPA) 2018 (the UK’s version of the GDPR).

These acts have drastically different levels of fines. The first up to a maximum of £500,000 and the second up to £17 million (or 4% of an organisation’s annual turnover, whichever is higher).

It is not yet clear which legislation is relevant, but the breach could be judged under both. Alternatively, the entire data protection failure could be treated as a breach under GDPR as it kept happening after the new laws came into force. If GDPR is used, the Ticketmaster data breach case will set the tone for action to be taken by the ICO in future breaches.

So, it is understandable – in this instance at least – why the ICO would need time to get its decision right.

Ticketmaster data hack group action

At Hayes Connor, we are helping people who want to make a compensation claim because of the Ticketmaster data breach.

If you have already contacted us, and we have confirmed that you are part of our first group action, there is nothing for you to do at this stage. We will keep you updated, and as soon as the investigation is complete, we will take your case to the High Court.

If you have contacted us and are waiting to join our second group action, we’ll be in touch about anything we need from you. We will then progress your claim once our first group action has been decided in court.

If you haven’t yet contacted us, it’s not too late. If you have suffered a privacy violation caused by Ticketmaster’s breach of data privacy laws, you have a right to claim compensation. All you need to do is register with us and we will keep you updated.

There is no cost to join our group action, and no obligation to proceed.

REGISTER NOW

 

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Making a Ticketmaster data breach claim

As the UK’s leading data breach law firm, we understand that making a claim for compensation can be daunting. So, we’ve made the process of making a Ticketmaster data breach claim as quick and easy as possible.

To make sure you are fully informed before starting, here’s some information on who can claim, what making a claim involves, and who we are. By making sure you are fully informed before you take the next step, we ensure a stress-free experience from start to finish.

What happened in the Ticketmaster data breach?

In 2018, cybercriminals hacked Ticketmaster’s website resulting in a significant data breach. In response, the Information Commissioner’s Office (ICO) is now set to fine Ticketmaster for this shocking data privacy failure. But none of this money will go to victims of the data breach. The only way to get compensation is to make a data breach claim.

Are you eligible for Ticketmaster data breach compensation?

Following the data breach, Ticketmaster emailed those affected, informing them that their data was put at risk. Everyone who has received this email can claim compensation.

Are there any reasons why you shouldn’t claim?

With hacks and breaches happening more and more often, something has to be done to make companies accountable. So, claiming compensation isn’t just in the best interests of victims – it could also be the only way to ensure that organisations implement more secure processes.

But it’s important to get specialist legal help, especially as there are a number of “claims management companies” all too keen to turn data breach claims into the new PPI.

What do you need to know about Hayes Connor?

  • We are an established and trusted firm that has been helping people to claim compensation for over 50 years
  • We are true experts in data breach law. This is all we do, and we have been doing it longer than most other solicitors. We lead our field when it comes to understanding the complexities involved
  • We offer no-win, no-fee funding arrangements. And there are no hidden costs or admin expenses. Find out more about what no-win no-fee means
  • We have secured insurance for our Ticketmaster data breach action. This is important as it helps protect you
  • We also work with expert data protection barristers. This means you will get the very best level of legal support available
  • We have created a range of jargon-free guides to make sure you understand exactly what is involved when claiming compensation
  • At Hayes Connor Solicitors, we have never done PPI claims. What’s more, we only ever get in touch with people who have asked us to. This means we never cold call, send spam texts, spam emails, or engage in any other form of nuisance marketing. We never pressure anyone into making a claim.

What type of case is the Ticketmaster data breach?

The Ticketmaster data breach is a group action. A group action is launched when a group of people are affected by the same issue. Group actions can be a powerful tool and can have a bigger impact than a single claim.

Our first group action is ready to be heard in the High Court. But, because of the number of people affected by the Ticketmaster Data Breach, we are now registering people who want to join a second wave of claimants.

What happens once you join?

Once you’ve signed up, we’ll be in touch to let you know what we need from you, and what the next steps will be.

What do you need to do now?

Starting your Ticketmaster data breach case is easy. All you need to do is sign up here.

 

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Ticketmaster Data Breach – join our latest group action claim

In 2018, Ticketmaster admitted a huge data protection breach which put the personal and financial information of thousands of UK customers at risk. The data protection breach happened after a supplier to Ticketmaster was infected with malicious software while having access to the Ticketmaster website. The breach also affected customers of TicketWeb, and the resale website Get Me In! Both of which are owned by Ticketmaster. Following the breach, Ticketmaster has closed Get Me In, in a bid to combat touts. However, if you used Get Me In and were affected by the data breach, you can still make a Ticketmaster compensation claim.

What is happening now in the Ticketmaster data breach case?

The Information Commissioner’s Office (ICO) has investigated the Ticketmaster data breach and is now set to fine Ticketmaster for this shocking data privacy failure. As well as the initial breach, the ICO will have looked at whether there was a delay in disclosing the breach, as it was revealed that some UK banks knew about the incident long before the breach was made public. Any delay could mean victims were exposed for longer than necessary.

There are also reports that customers have been the victim of theft, with their cards used on money transfer service Xendpay, Uber gift cards and Netflix (among other items). And digital bank Monzo believes that Ticketmaster is the link between these fraudulent transactions.

Furthermore, nine months after the Ticketmaster data breach, some high street banks sent out replacement credit and debit cards for customers who might have been put at risk.

The impact of the Ticketmaster data breach

A data breach can result in both financial and/or identity theft. And the result of either of these can be devastating. With enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts.

And it doesn’t matter if there is no evidence that the data has been used to carry out identity theft or financial fraud. If the data breach has caused you stress or anxiety, then the law agrees that you are entitled to compensation.

Nine months after the Ticketmaster data breach, we discovered that:

  • 63% of all our clients have suffered multiple fraudulent transactions on their payment cards
  • 31% of all clients involved in this case suffered from distress and/or psychological trauma.

What’s more, the impact and costs people sustain following a data breach are not always immediately apparent. We are seeing cases where the losses incurred as a direct result of the Ticketmaster data breach are only starting to become clear. This is because data stolen is often used in batches over time.

Is it too late to make a Ticketmaster data breach claim?

No. Over the last year, we’ve talked to hundreds of people who have been affected by this shocking privacy breach. And, at Hayes Connor Solicitors, we are undertaking a group action to claim data breach compensation for customers of Ticketmaster.

Our first group action is ready to be heard in the High Court. But, because of the number of people affected by the Ticketmaster Data Breach, we are now registering people who want to join a second wave of claimants.

What happens if you join our no-win, no-fee group action?

Once you register with us, we will be in touch to find out more about how the breach affected you. We will then progress your claim once our first group action has been decided in court.

Why join a multi-party action?

In many cases, where a data breach occurs, you won’t be the only person making a claim. In such circumstances, it is worth joining a group action data breach claim. Group actions can be a powerful tool and can have a bigger impact than a single claim. In short, it gives us strength in numbers.

Was Ticketmaster responsible for the data breach?

In this case, it is likely that Ticketmaster (or its third-party associates) was negligent in safeguarding your data due to insufficient security systems. Just because they were a victim of a crime does not mean they are any less liable.

Make a Ticketmaster data breach compensation claim

Ticketmaster has informed those affected by the data breach. So, if you have been contacted, we would urge you to let us know and start a data protection compensation claim.

Data breaches often have severe consequences for those affected, so it’s essential to act.

REGISTER NOW

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Ticketmaster data breach: don’t leave it too late to claim compensation

Last year, Ticketmaster admitted that thousands of UK customers had their personal and financial details stolen as part of a huge data breach.

Over the last few months we’ve talked to hundreds of people who have been affected by this shocking privacy breach, and our compensation claim on behalf of 650 claimants is now ready to proceed.

If you want to be included in our NO WIN, NO FEE claim, it’s vital that you act now.

 The clock is ticking!

Last week we sent our claim to Ticketmaster’s solicitors and they have 28 days to respond. At the end of this period, depending on how many people have joined our action, we may not be able to take on any more claimants.

We believe that we are the only UK legal firm currently launching a multi-party action against Ticketmaster. So, if you want to secure compensation for the impact the data breach has had on you, don’t leave it too late.

GET IN TOUCH TODAY. 

 Why join our multi-party action?

 A data breach can result in both financial and/or identity theft. And the result of either of these can be devastating. With enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts.

But it is becoming increasingly clear that the impact and costs people sustain following a data breach are not always immediately obvious.

We are seeing cases where the losses incurred as a direct result of the Ticketmaster data breach are only starting to become clear. This is because data stolen is often used in batches over time.

Nine months after the Ticketmaster data breach, we have discovered that:

  • 63% of all our clients have suffered multiple fraudulent transactions on their payment cards
  • 31% of all clients involved in this case suffered from distress and/or psychological trauma.

What is a multi-party action?

Multi party actions give our clients more power against big businesses. This is because a group of people who have suffered the same or similar injuries due to the negligence of the same defendant (in this case Ticketmaster) join together to claim for compensation. In short, it gives us strength in numbers.

 Don’t wait and don’t miss out

If you have been affected by the Ticketmaster data breach, either financially or emotionally, we can help!

Simply register with us and we’ll talk you through the next steps.

Making a claim is simple and doing so sends a message to organisations everywhere that they must do more to protect their customers from identity and financial theft, and emotional distress.

REGISTER NOW

 

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Why should you use a data breach specialist to claim Ticketmaster data breach compensation

As the UK’s leading data breach law firm, we understand that claiming Ticketmaster compensation can be daunting. Following the Ticketmaster breach, many people suffered financial theft and emotional distress. The results of which were sometimes devastating.

Even where there was “no harm done”, having their privacy violated has led to anger, upset and mistrust for victims of this breach. So, we must hold Ticketmaster to account for its failure to meet its legal data protection responsibilities. Your rights are important.

At Hayes Connor Solicitors, we believe that the best way to make Ticketmaster pay for its failures is to use a specialist lawyer. Of course, you would expect us to say that – but let us explain why.

We are cybercrime and data breach experts

At Hayes Connor, we are an established and trusted firm that has been helping people to claim compensation for over 50 years. Over the past two years, we have become a true specialist in data breach law. And today, this is all we do.  Because we have been doing it longer than most other solicitors, we lead our field when it comes to understanding the complexities involved.

Crucially, when it comes to making a compensation claim, a lack of care and understanding about data breach law can leave victims open to advice and representation below the standard expected. And this could see you lose out financially as a result.

We have the experience to hold Ticketmaster to account

We have the legal expertise needed to take on big players such as Ticketmaster. In fact, in February 2019, we sent out a ‘Letter of Claim’ to Ticketmaster – making us the only legal firm to launch a multi-party action against the ticketing giant.

In April 2019, our multi-million-pound damages claim against Ticketmaster was issued in the High Court. The BBC covered news of our High Court action against Ticketmaster. The estimated total value of our claim on behalf of more than 650 clients is £5 million.

We also work with expert data protection barristers. This means you will get the very best level of legal support available.

We offer strength in numbers

Lots of people were affected by the Ticketmaster data hack, so you won’t be the only person making a claim. As such, it is worth joining a group action.

A group action claim is where a group of people – sometimes even thousands of people – have been affected by the same issue. Group action cases are also known as class actions or multi-party actions.

A group action allows people with the same type of claim to bring it together on a collective basis to strengthen their overall position and make a big organisation take the matter seriously. Group actions can be a powerful tool and can have a bigger impact than a single claim.

We have launched a group action against Ticketmaster. Our first group action is ready to be heard in the High Court. But, because of the number of people affected by the Ticketmaster security breach, we are now registering people who want to join a second wave of claimants. We will then progress this second group claim once our first group has been decided in court.

We are not “ambulance chasers”

We get angry when we hear about people being pressured into making a Ticketmaster (or any other) data breach compensation claim. The decision should always be 100% yours, and you should always feel in control of the situation.

We keep you updated

Making a data breach claim is stressful enough without having to chase your solicitor constantly. We provide regular emails to all our Ticketmaster data breach clients to ensure they always know what is happening with their case.

We are real people with real expertise in data breach law

More and more legal services are being delivered online. But that doesn’t mean you shouldn’t know who you are working with. You can check out our expert team here.

We provide a free consultation

At Hayes Connor, we always provide a free consultation to make sure we can help you. If you want to make a Ticketmaster data breach compensation claim with us, we can advise you on whether you have a valid claim, answer any questions you might have and go through your options with you. We will do all this without charging you a penny.

We provide no-win-no-fee agreements

We are providing no-win, no-fee funding arrangements for anyone that wants to join our Ticketmaster group action. And there are no hidden costs or admin expenses. Find out more about what no-win no-fee means.

We have also secured insurance for our Ticketmaster data breach action. This is important as it helps to protect you.

If you win, our fees are transparent

If your claim is successful, you usually have to contribute towards your solicitor’s costs. This ‘success fee’ is taken from the compensation awarded to you, and in some cases, it can be much higher than you expected.

The amount of the success fee depends on when your case is settled, but with Hayes Connor Solicitors, you will never have to pay more than 25% of your compensation. We have to charge this to cover our costs. There are no hidden charges or other administration fees.

We always make sure you are fully informed about any potential costs before we proceed.

We look at the bigger picture

All too often, claims management companies are more concerned about making fast cash than helping victims. So, while they might help you get some money back for a data breach, they are less concerned about ensuring you are fully compensated for the long-term and often psychological effects of a breach. When you appoint us, we make sure you get the maximum compensation from Ticketmaster possible. Typically, we would look to claim for:

  • The privacy violation itself
  • Any money lost (e.g. if a cybercriminal used your bank card)
  • Stress, worry, and anxiety
  • Any recognised psychological injury
  • The effect that the leak has had on your social and home life
  • Any loss of earnings as a direct result of the breach (e.g. if you need time off work or lose your job)
  • The loss of future earnings (e.g. if you have to drop out of university)
  • Any expenses that you have had to pay as a result of the data breach (e.g. private medical care, travel expenses, accommodation, etc.).

Because we understand that the full impact of a data breach is often not felt until months after the initial violation, we also take a long-term view when it comes to claiming compensation on your behalf.

We can help you to recover from the Ticketmaster data breach

Because we want to help you get your life back on track ASAP, we provide a wide range of information to help you protect yourself once a breach has occurred.

Our clients think we are great!

It is easy for us to tell you that we are great at what we do. But you don’t have to take our word for it. Have a look at our website to find out what other people think about working with us.

You can read our client testimonials here!

Choosing a data breach lawyer? Choose Hayes Connor

To become part of our Ticketmaster security breach group action, we need you to register with us. This guarantees that you will form part of the compensation claims that will be lodged by us.

We can even take on your case if you have started a Ticketmaster data breach claim with another solicitor. In fact, we have been contacted by some people who have signed up another firm, but who want to join our group instead. If you want to use a more experienced solicitor, please contact us. We are still taking on new clients, and it is easy to make the switch.

REGISTER NOW

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The real-life impact of a large data breach

At Hayes Connor Solicitors, we’re helping victims of the Ticketmaster data breach to claim compensation after their data was put at risk.

But, some nine months after the breach, what are the real-life effects of the Ticketmaster data hack?

63% of all the clients we took on suffered multiple fraudulent transactions on their payment cards.

Cybercrime can result in both financial and/or identity theft. And, in this case the majority of our clients have gone on to suffer fraudulent activity.

What can you do to protect yourself from fraud?

With enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts. And, getting your money back is not always easy.

Here are a few steps to help protect your cards from being used by hackers:

  • If you are worried that your banking details have been exposed, contact your bank immediately and ask them to keep a close eye on your account
  • Request a new card from your bank
  • Beware of fraudsters who attempt to gather personal information (phishing)
  • Report any suspected phishing attempts to the police and relevant authorities
  • Look out for any bills or emails showing goods or services you haven’t ordered, or any unfamiliar transactions on your account and alert your bank or card provider immediately if there is any suspicious activity
  • Keep an eye on your credit score for any unexpected dips. Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name
  • Beware of any unsolicited communications that refer you to a web page asking for personal data
  • Register with a suitable fraud prevention service
  • Change your passwords on all your accounts
  • Never automatically save your card details online.

31% of all clients involved in this case suffered from distress and/or psychological trauma.

Following the Ticketmaster data breach, 31% of all our clients involved in this case suffered from distress and/or psychological trauma as a result of having their card details stolen and used in fraudulent activity.

Being the victim of a crime can have a significant impact on a person mentally and physically. Everyone reacts differently, but for some people, the effects can include a lack of sleep, feeling ill, unsettled or confused. Stress can also affect their friends, family and job.

Thankfully, over the last few years, people are waking up to the reality of mental health and there is a greater awareness about the lasting effects of psychological suffering and anguish. Crucially, the law agrees and recognises the amount of damage that can be caused by having your information stolen.

Make a Ticketmaster compensation claim with Hayes Connor Solicitors

At Hayes Connor Solicitors, we are investigating the options available for customers of the Ticketmaster group.

As Ticketmaster has already admitted the breach and informed customers, those affected should already know if their data has been put at risk.

To ensure that you are fully informed on this matter complete your details and we will notify you about the investigation and your legal rights when making a claim.

REGISTER YOUR DETAILS TODAY.

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Banks issue new cards after Ticketmaster data breach

Nine months after the Ticketmaster data breach, two high street banks are sending out replacement credit and debit cards for customers who might have been put at risk.

The Royal Bank of Scotland (RBS) and NatWest have written to some customers informing them that they will be issued with replacement cards following last year’s Ticketmaster breach.

The letters state that replacement cards are being sent to anyone who used their card at Ticketmaster, while noting that this is a precautionary measure and that in some cases there is no indication that their information has been accessed.

What happened in the Ticketmaster data breach?

The hack hit around 40,000 people in the UK and compromised personal and financial information including customer names, addresses, email addresses, phone numbers, payment details and account login details. Some customers have already had their cards used by cybercriminals.

Find out more about the Ticketmaster data breach.

However, some customers of NatWest and RBS have taken to social media to complain about the way the incident has been handled.

Concerns include:

  • That this is the first time some customers have heard of the breach
  • Customers being unsure whether the letters are genuine
  • The length of time it has taken the banks to address this issue (banking start-up Monzo requested replacement Mastercards for all affected customers in April 2018).

How to protect your bank details from hackers

Following the Ticketmaster data breach, here are a few steps to help protect your cards from being used by hackers:

  • If you are worried that your banking details have been exposed, contact your bank immediately and ask them to keep a close eye on your account
  • Request a new card from your bank
  • Beware of fraudsters who attempt to gather personal information (phishing)
  • Report any suspected phishing attempts to the police and relevant authorities
  • Look out for any bills or emails showing goods or services you haven’t ordered, or any unfamiliar transactions on your account and alert your bank or card provider immediately if there is any suspicious activity
  • Keep an eye on your credit score for any unexpected dips. Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name
  • Beware of any unsolicited communications that refer you to a web page asking for personal data
  • Register with a suitable fraud prevention service
  • Change your passwords on all your accounts
  • Never automatically save your card details online.

Lessons learned

Obviously, RBS and NatWest are in no way responsible for the Ticketmaster data breach. But as such hacks become increasingly common, how banks react to protect their customers following such violations has never been more important.

Since the start of the Ticketmaster breach we’ve advised clients to request new cards from their bank. But it cannot just be left to victims of data theft to protect themselves. At Hayes Connor, we would argue that a speedier response is now needed and that this is something all credit and debit cards providers must address.

Make a Ticketmaster compensation claim with Hayes Connor Solicitors

At Hayes Connor we are already representing people who have been put at risk due to the Ticketmaster data hack.

IF YOU WISH TO BE A PART OF THIS CLAIM THEN REGISTER YOUR DETAILS TODAY.

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Ticketmaster data breach: putting GDPR to the test

Following the Ticketmaster data breach – where cybercriminals got away with customers’ personal and financial information- the latest data protection regulations are now being put to the test.

Unless you have been living under a rock, you will have heard about GDPR. In fact, you’re probably fed up hearing about it. But GDPR is likely to have a significant impact on the way companies handle your valuable data; with enormous fines for those that don’t look after it properly.

And, according to data protection lawyers, the Ticketmaster data breach could be a real test to see if the legislation will hold companies to account.

What happened in the Ticketmaster data breach?

Ticketmaster was affected by a substantial data protection breach after cybercriminals hacked the company’s website. Different customers had different data stolen including:

  • Financial information stolen and used. There are reports that customers of Ticketmaster have been the victims of theft, with their cards used on money transfer service Xendpay, Uber gift cards and Netflix (among others). Anyone who has had their financial details stolen and used fraudulently could now be looking at compensation in the region of £5,000
  • Financial information stolen. Many of those affected by the Ticketmaster data breach will have had their financial details stolen but not used (at least not yet). Crucially, you can make a compensation claim if you have struggled emotionally following a data breach, even if you have not experienced any financial loss. If you had your financial details stolen during the Ticketmaster data hack, you could be looking at compensation in the region of £3,000
  • Email address stolen. If your email account has been hacked the consequences could be devastating. Again, it doesn’t matter if there is no evidence of your data being used. If the distress of having your data in the hands of cybercriminals has caused you suffering, you can make a claim. Anyone who has had their email address stolen could be looking at compensation in the region of £1,500
  • Other personal information stolen. Along with the financial info and email addresses stolen, the Ticketmaster hackers also gained access to personally identifiable information (PII). PII includes any data that can be used to identify a specific individual, and, if it gets into the wrong hands, it can be used to undertake identity fraud. Anyone who has had their personal data stolen could be looking at compensation in the region of £500 – £1,000.

 

Find out more about the different types of data breaches in this case.

Ticketmaster data breach and GDPR

The Ticketmaster data breach affects up to 40,000 people who bought tickets between September 2017 and 23 June 2018. With the GDPR coming into force on May 25th 2018, this means that the breach spans two different data protection acts:

  • The Data Protection Act (DPA) 1998
  • The Data Protection Act (DPA) 2018 (the UK’s version of the GDPR).

These acts have drastically different level of fines. The first up to a maximum of £500,000 and the second up to £17 million (or 4% of an organisation’s annual turnover, whichever is higher).

It is not yet clear which legislation is relevant, but the breach could be judged under both. Alternatively, the entire data protection failure could be treated as a breach under GDPR as it kept happening after the new laws came into force. If GDPR is used, the Ticketmaster data breach case will be considered a test case that is likely to set the tone for action to be taken by the ICO in future breaches.

What does this mean for you?

In truth, while data protection lawyers are eagerly waiting to see what legislation applies, for people who had had their data breached it doesn’t make much difference. Mainly because, while the ICO can impose a fine on a company, this isn’t given to victims of the data breach.

The only way for you to hold Ticketmaster to account is to make a data breach compensation claim.

At Hayes Connor Solicitors, we have already been contacted by lots of Ticketmaster customers who are worried that their data was not looked after as carefully as it should have been.

In response, we are supporting no-win, no-fee compensation claims for everyone who has had their data accessed in the Ticketmaster data breach. Depending on the numbers involved we may even start a group action against Ticketmaster.

Find out more about making a claim against Ticketmaster.

To start your compensation claim, you will need you to register with us. We’ll let you know what is happening in this case and if and when you can make a data breach compensation claim.

 

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Ticketmaster to close resale site Get Me In. Can you still make a data breach claim?

The Ticketmaster data breach saw cybercriminals get away with the personal and financial information of thousands of people in the UK. As well as the main Ticketmaster site, the data hack also affected, TicketWeb and the resale website Get Me In.

Following the breach, Ticketmaster is now closing its secondary ticketing websites Seatwave and Get Me In, in a bid to combat touts. However, if you used Get Me In and were affected by the data breach, you can still make a compensation claim against the company.

The Information Commissioners Office (ICO) has already made it clear that it does not approve of companies closing to evade data breach inquiries. Earlier this year, and following the announcement that controversial data analytics firm Cambridge Analytica was to shut down, the ICO said that: “investigations cannot be impeded by the closure of these companies.”

In this case, there is no evidence that this is why Get Me In is closing. In fact, according to Ticketmaster: “We know that fans are tired of seeing others snap up tickets just to resell for a profit on secondary websites, so we have taken action”.

However, it is vital that Get Me In customers affected by the Ticketmaster data breach know their rights and are not put off making a claim.

What happened in the Ticketmaster data breach case?

Ticketmaster was affected by a substantial data protection breach after cybercriminals hacked the company’s websites. Different customers had different data stolen including financial information (some of which was fraudulently used), email addresses and other personally identifiable information (PII).

Find out more about the different types of data breaches in this case.

Make a Ticketmaster data breach claim

The only way for you to hold Ticketmaster to account is to make a data breach compensation claim.

Crucially, the law recognises the potential damage that is caused by psychological suffering. So, you can make a compensation claim if you have struggled emotionally following a data breach, even if you have not experienced any financial loss.

At Hayes Connor Solicitors, we have already been contacted by lots of Ticketmaster customers who are worried that their data was not looked after as carefully as it should have been.

In response, we have now submitted a letter before action (LBA) to Ticketmaster. This LBA lets Ticketmaster know that we plan to start proceedings against them, and that we are very serious about getting our clients the compensation they deserve.

If you want to join our action against Ticketmaster, it is not too late!

To start your compensation claim, you will need you to register with us. To date, our action against Ticketmaster has more than 500 clients, and it is clear that the data breach is extensive. As such, we expect Ticketmaster to take our claim very seriously.

Data breaches often have severe consequences for those affected so you could be entitled to up to £5,000.

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