ticketmaster breach
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Making a Ticketmaster data breach claim

As the UK’s leading data breach law firm, we understand that making a claim for compensation can be daunting. So, we’ve made the process of making a Ticketmaster data breach claim as quick and easy as possible.

To make sure you are fully informed before starting, here’s some information on who can claim, what making a claim involves, and who we are. By making sure you are fully informed before you take the next step, we ensure a stress-free experience from start to finish.

What happened in the Ticketmaster data breach?

In 2018, cybercriminals hacked Ticketmaster’s website resulting in a significant data breach. In response, the Information Commissioner’s Office (ICO) is now set to fine Ticketmaster for this shocking data privacy failure. But none of this money will go to victims of the data breach. The only way to get compensation is to make a data breach claim.

Are you eligible for Ticketmaster data breach compensation?

Following the data breach, Ticketmaster emailed those affected, informing them that their data was put at risk. Everyone who has received this email can claim compensation.

Are there any reasons why you shouldn’t claim?

With hacks and breaches happening more and more often, something has to be done to make companies accountable. So, claiming compensation isn’t just in the best interests of victims – it could also be the only way to ensure that organisations implement more secure processes.

But it’s important to get specialist legal help, especially as there are a number of “claims management companies” all too keen to turn data breach claims into the new PPI.

What do you need to know about Hayes Connor?

  • We are an established and trusted firm that has been helping people to claim compensation for over 50 years
  • We are true experts in data breach law. This is all we do, and we have been doing it longer than most other solicitors. We lead our field when it comes to understanding the complexities involved
  • We offer no-win, no-fee funding arrangements. And there are no hidden costs or admin expenses. Find out more about what no-win no-fee means
  • We have secured insurance for our Ticketmaster data breach action. This is important as it helps protect you
  • We are running our case in partnership with Louis Browne QC and Ian Whitehurst of Exchange Chambers Liverpool. This is the same expert data protection team currently engaged in Equifax and British Airways litigation. This means you will get the very best level of legal support available
  • We have created a range of jargon-free guides to make sure you understand exactly what is involved when claiming compensation
  • At Hayes Connor Solicitors, we have never done PPI claims. What’s more, we only ever get in touch with people who have asked us to. This means we never cold call, send spam texts, spam emails, or engage in any other form of nuisance marketing. We never pressure anyone into making a claim.

What type of case is the Ticketmaster data breach?

The Ticketmaster data breach is a group action. A group action is launched when a group of people are affected by the same issue. Group actions can be a powerful tool and can have a bigger impact than a single claim.

Our first group action is ready to be heard in the High Court. But, because of the number of people affected by the Ticketmaster Data Breach, we are now registering people who want to join a second wave of claimants.

What happens once you join?

Once you’ve signed up, we’ll be in touch to let you know what we need from you, and what the next steps will be.

What do you need to do now?

Starting your Ticketmaster data breach case is easy. All you need to do is sign up here.

 

personal data breach
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421 million personal records breached in October 2019

According to cyber risk experts IT Governance, a staggering 421,103,896 data records were confirmed breached last month. Shockingly, that’s considered a good month for data security as the figure only represents about 50% of the monthly average.

October was CyberSecMonth

October was CyberSecMonth. This is an annual campaign, run by the EU, which aims to raise awareness of cybersecurity threats and promote cybersecurity. It does this the same way we do at Hayes Connor – through education and the sharing of good practices.

However, despite the initiative, an IT Governance blog listed all the data breaches and cyber attacks carried out in October. Critically, there were “111 incidents, including several in which sensitive and financial information was compromised”. The post also revealed that it was a “particularly bad month for the UK, with 9 confirmed breaches”.

UK data breaches

The UK-specific incidents which took place in October 2019 included:

Bolton NHS Foundation Trust  

A data breach at Bolton NHS Foundation Trust which saw the personal details of 425 pupils from two Greater Manchester secondary schools ‘misplaced’. The privacy violation occurred when the school nursing service transferred records of children moving from primary to secondary school.

Norfolk and Norwich University Hospital 

A data breach at Norfolk and Norwich University Hospital which resulted in the personal details of 11 patients being sent to the wrong address.

North Devon District Hospital 

A data breach at North Devon District Hospital which saw a patient’s voicemail message, containing personal patient details, becoming the hospital’s answerphone message. Because she had provided her phone number in her message, she was subsequently inundated with calls from patients giving details about their health problems.

PouringPounds.com 

A data breach at money-saving websites used by over 3.5 million which leaked sensitive information onto the dark web. This affected British website PouringPounds.com and Indian sister site CashKaro.com. The data exposed includes bank details, full names, mobile phone numbers, email addresses, plain-text passwords and usernames, IP addresses, and more.

Sonic Jobs 

Data leaks at recruitment sites Authentic Jobs (US) and Sonic Jobs (UK) which exposed 250,000 CVs online.

Home Group 

A breach at Home Group which provides homes to people in England and Scotland. The breach – which affected 4,000 customers – involved names, addresses and contact information.

West Berkshire Council 

A privacy violation at West Berkshire Council after it sent a leisure survey to 1,107 recipients who could all see each other’s email addresses.

UKIP

An alleged theft of data at UKIP after certain individuals were accused of stealing data from the party. In response, the party has suspended its leader and three other members.

Preston Police

A breach at Preston Police force after a receptionist illegally used her force’s confidential database to help her best friend find out about relatives who had been arrested.

Organisations must do more to protect personal data

Commenting on these cases, our managing director and data protection expert Kingsley Hayes said: “Businesses who are not already taking their data protection obligations seriously must step up their data protection practices or face legal action and hefty costs.

He added: “This is particularly important as a recent Court of Appeal makes it possible for people to make a data breach claim, even if they haven’t suffered financial or emotional damage as a result. If a company does not protect an individual’s data in the way it is legally obliged to do, that person can claim for this data privacy failure. What’s more, people can now seek compensation even if the only personal information breached was their email address.”

Find out more about the recent changes.

Have you been affected by a UK data breach?

In the UK, organisations MUST tell you if they have breached your personal data. They are legally obliged to do this under the Data Protection Act.

But despite this, too often people still don’t know that their data has been breached until they hear that a company has been fined by the ICO (or read about it in an article such as this one).

In such cases, it’s worth finding out whether your data was put at risk. Because, if so, you may have a claim for compensation.

What can you do if you were affected by one of these data breaches?

If you have been the victim of a privacy violation due to an organisation breaching any part of the Data Protection Act, you have a right to claim compensation. At Hayes Connor Solicitors, we’ve been helping people to do just that for over 50 years. So, we know what it takes to make a successful data breach compensation claim.

A data breach can result in both financial and/or identity theft. And the result of either of these can be devastating. With enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts.

But the impact of data breaches goes much further than financial losses. Many victims go on to suffer from stress, anxiety and distress. And, according to Victim Support, the effects of crime can last for a long time. Crucially, if an organisation has failed to protect your personal data, you have a right to claim compensation. Even if you haven’t suffered as a result.

In most cases, data breaches happen because of a failure to implement reasonable and robust processes. So, claiming compensation isn’t just in your best interests. The only way organisations will be persuaded to take their responsibilities seriously and make the necessary improvements is by hurting their bottom line.

START A DATA BREACH COMPENSATION CLAIM

 

 

 

oneplus data breach
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How can you protect yourself following the OnePlus data breach?

OnePlus has emailed customers to let them know that their personal information is at risk. This is because a (as yet unknown) third-party hacked OnePlus and got their hands on sensitive customer data. This includes:

  • Names
  • Contact numbers
  • Email addresses
  • Shipping addresses

It does not appear that payment information or account passwords were obtained during the intrusion.

OnePlus has informed all impacted users by email. It has also warned these customers that they might now be the victims of spam and phishing emails as cybercriminals use this data to extort more information and commit financial/identity fraud against them.

If you haven’t received a notification yet, OnePlus says you have not been affected. However, if you have ever purchased a product from OnePlus, it is worth checking your spam folder and any old email accounts in case the email has gone there.

If you were involved in the OnePlus data breach, you must take steps to keep yourself safe.

Protect your finances following the OnePlus data breach

While OnePlus has said that payment details have not been exposed, you should:

  • Contact your bank or credit card provider immediately if you spot any unfamiliar transactions or suspicious activity
  • Keep an eye on your credit score for any unexpected dips
  • You might also want to contact the major credit reference agencies to ensure credit isn’t taken out in your name.

Watch out for further attacks following the OnePlus data breach

All too often, cyber-criminals use the names and email addresses stolen in a data protection act breach to try and extract additional information from you (such as your banking details). As such, you must be on your guard following the OnePlus data breach.

  • Always question uninvited calls, messages, texts, etc. in case it’s a scam
  • Be aware that, just because someone knows your details (such as your name and address or even your mother’s maiden name), it doesn’t mean they are genuine
  • Understand that a legitimate bank or other financial organisation will never contact you ask for your PIN or full password or ask you to move money to another account for fraud prevention reasons.

Put some data protection best practices in place

If you are concerned that your data might be at risk, there are some steps you can take to stop the threat from escalating.

  • Register with the Cifas protective registration service
  • Change your passwords (we strongly recommend that you do this if you have been involved in this breach)
  • Make sure your devices are protected by up-to-date internet security software.

Find out more about what to do if you are the victim of a data breach.

Should you make a OnePlus data breach compensation claim?

A data breach is a serious failure, and it is clear that OnePlus has neglected to protect its customers’ privacy rights.

Worryingly, this isn’t the first time that OnePlus has been involved in a data breach. In January 2018, OnePlus revealed that 40,000 online customers had their credit/debit card data stolen. In this data breach, hundreds of customers reported fraud on their accounts after paying over the OnePlus website.

Unfortunately, it doesn’t seem like OnePlus has learned from this mistake. So, if your data was involved in this breach, you should make a OnePlus compensation claim. Claiming compensation isn’t just in your best interests. It could also be the only way to ensure that organisations implement more secure processes.

How to make a OnePlus data breach claim

At Hayes Connor Solicitors, we are looking to launch a no-win, no-fee group litigation action for everyone who has had their data privacy violated in the OnePlus data breach. Our data protection breach solicitors are true experts in this type of law. Unlike other firms, it is all we do, and we have been doing it for longer than most. So, we are confident that our team will get the results you deserve. We have all the experience and expertise necessary to get the best possible result for you.

Crucially, you do not need to have suffered any financial loss or emotional distress to make a claim against OnePlus. If you have suffered a privacy violation caused by an organisation breaching any part of the Data Protection Act, you have a right to claim compensation.

To become part of our group action, we need you to register with us. This guarantees that you will form part of the compensation claims that will be lodged by us.

We can take on your claim on a no-win, no-fee basis.

Register now

victim of data breach
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Top tips to keep you safe following a data breach

If you have been the victim of a data breach, it is vital that you know how to react.

Here’s what you should do as soon as you find out that your data has been breached

  • Follow any security instructions provided to you by the company which breached your data
  • Contact your bank or credit card provider and let them know what has happened
  • Keep an eye out for any bills or emails about goods or services you haven’t ordered
  • Check your bank statements regularly and alert your bank if there is any suspicious activity
  • Keep an eye on your credit score for any unexpected dips
  • Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name
  • Do not click on any suspicious links. This could result in you giving a fraudster access to your personal or financial details
  • Always question uninvited emails, calls etc. in case it’s a scam. Instead, contact the company directly using a known email or phone number
  • Don’t accept friend requests from people you don’t know on social media and review your privacy settings
  • Report any suspected phishing attempts to the police and Action Fraud
  • Register with the Cifas protective registration service. This will slow down credit applications made in your name with additional verification checks made to ascertain that the applicant is actually you
  • Change your passwords and use a different password for every account (if you are worried about remembering them all you could sign up to a password manager)
  • Make sure your devices are protected by up-to-date internet security software
  • Contact the ICO to let them know about your concerns. The ICO might investigate the data breach and, while it does not award data breach compensation, if it believes that the organisation in question broke the law, you can use this information in court to help prove your claim.

Make a data breach compensation claim

Organisations have an obligation to protect your sensitive data, but they are consistently failing in this duty resulting in data breaches which cause misery and upset to people across the UK.

We are helping people to get compensation for this inability to look after their information correctly. And we can do the same for you.

If you have been the victim of a data breach and you want to make a data breach compensation claim – for loss of money, emotional distress, or loss of privacy – you should contact Hayes Connor Solicitors.

Our expert, online fraud and data protection solicitors will advise you on whether you have a valid claim and will be pleased to answer any questions you might have.

Our initial assessment is always free. We’ll ensure that you are fully informed on this matter and will notify you about your legal rights when making a claim.

For more advice on how to keep your data safe, follow our #NotJustHackers campaign on Twitter and Facebook.

 

british airways data breach
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Why should you claim compensation for the British Airways data breach

In 2018, almost 400,000 British Airways customers had their bank card details stolen in what is being called one of the most severe cyber-attacks in UK history. In response, the airline is now facing legal action from thousands of people in the UK. As expert data breach solicitors, here at Hayes Connor, we launched a British Airways Data Breach Group Action to help victims of this breach claim compensation. But since then, two more data breaches were uncovered at the airline.

What happened in the 2018 BA data breach?

Cybercriminals carried out a “sophisticated, malicious criminal attack” on the British Airways website. This attack has put the personal and financial details of customers making bookings at risk. In total, about 380,000 transactions were affected.

Along with the financial info stolen, the hackers also gained access to personally identifiable information (PII). If this information gets into the wrong hands, it can be used to undertake identity and financial fraud.

British Airways admitted that the cybercriminals spent more than two weeks accessing data online before the hack was spotted and reported. This increases the risk substantially.

A second BA data breach

To make matters worse, when investigating this case, a second data breach was uncovered. In this instance, 77,000 people had their names, addresses, email addresses and detailed payment information taken. This included card numbers, expiry dates, and card verification value (CVV) numbers

What happened in the 2019 BA data breach?

In the latest British Airways data breach, researchers at security firm Wandera uncovered unencrypted links within BA’s e-ticketing process. Furthermore, they have warned that this vulnerability means that attackers could easily intercept these links. This means that they could access and change the flight booking details and personal information of passengers.

The vulnerability with British Airway’s e-ticketing system may have also exposed sensitive passenger information.

Should you accept compensation from British Airways?

After the first data breach was uncovered, British Airways said that compensation claims would be discussed on an ‘individual basis’. However, it is not up to the airline to dictate the terms of any compensation payments.

At Hayes Connor Solicitors, we are experts in data breach cases, and, once you have registered with us, it’s not uncommon that we uncover information that allows us to increase the value of your claim significantly. What might seem irrelevant to you, could make a huge difference in the eyes of the law. That’s why it’s important not to be fobbed off by a low initial offer from British Airways. Instead, by making a no-win, no-fee claim with us, we can increase the amount of compensation you receive substantially.

Why launch a group action?

A group action is undoubtedly the best way forward for data breach claims of this nature. It allows people with the same type of claim in principle to bring it together on a collective basis to strengthen their overall position and increase their chances of settlement or success in litigation.

Find out more about group actions.

What should you do now?

For anyone worried that their data has been exposed by British Airways, you should:

  1. Determine what was stolen. To protect yourself as much as possible you need to know what kind of information was accessed in the data breach. British Airways should be able to advise you on this
  2. Contact your bank. If any financial information has been stolen, contact your bank or credit card provider immediately and explain that your account is at risk of fraud. As well as issuing a new card, the bank should be able to advise you if it detects suspicious activity on your account
  3. Change your passwords. If an online account (such as an email address) has been compromised, change the password right away. You should also change all other accounts that use the same password, and – if your email could be compromised – any accounts that could be accessed via your email. To keep you safe in the future, create a secure, unique password for each account (you might want to consider using a password manager to do this for you)
  4. Deploy additional security measures. If an app or website offers two-factor authentication to protect an account, use it
  5. Be vigilant. Beware of scammers using your stolen data against you. For example, don’t click on any links in emails asserting to be from your bank and always use the numbers they provide on their website if they ask to talk to you
  6. Sign up for a credit and/or identity-monitoring service. This will help you to monitor your financial accounts and sensitive personal information. Many organisations will offer such services free following a data breach but it’s important to check the small print. Be careful that in accepting any offer you are not giving away your rights to pursue a separate data breach compensation claim at a later date
  7. Keep a record. Make a list of all the accounts that could have been accessed and note down why you are concerned about them
  8. Inform the Information Commissioner’s Office (ICO) about your concerns. At present the ICO is undertaking an investigation into the British Airways Data Breaches. While it does not award compensation, if the ICO believes that the organisation in question broke the law, you can use this information in court to help prove your claim
  9. Contact Hayes Connor Solicitors ASAP. We’ll ensure that you are fully informed on this matter and will notify you about the investigation and your legal rights when making a claim.

Data breaches often have severe consequences for those affected. And crucially, it doesn’t matter if you haven’t lost out financially or have suffered emotionally as a result of the hack. If an organisation has failed to protect your personal data, you have a right to claim compensation. Even if you haven’t suffered as a result.

Furthermore, because we offer no-win, no-fee funding arrangements, you have nothing to lose.

Find out more about no-win, no-fee.

in our British Airways data breach group action compensation claims, you will need you to register with us. We’ll let you know what is happening in this case and if and when you can make a data breach compensation claim.

 FIND OUT MORE

 

 

data breach compensation
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Making a data breach compensation claim- what happens next?

Registered a data breach compensation claim? Find out what happens next and how long the process will take*

At Hayes Connor Solicitors we understand that making a data breach compensation claim can be stressful. As such, we’ve created a handy step-by-step guide to help explain the process.

But what happens after you tell us you want to make a claim? And what information do we need from you?

Within one week of starting your data breach compensation claim

Once you have told us that you want to make a data breach or cybercrime compensation claim, we will send you our initial documentation pack. This sets out what we will do for you, how we will do it, and what we need to proceed with your claim.

Within this pack, you will also find our data breach questionnaire. This lets you tell us as much about your case as possible. We ask you to complete this to best of your ability.

The type of questions we ask include:

  • When the data breach took place
  • When you found out about the data breach
  • What information was stolen/put at risk
  • If you have reported the data breach (e.g. to the ICO, the police etc.)
  • If you have you received any documentation admitting the breach (and if so, when)
  • Whether the organisation that put your data at risk has given you a reference number
  • If you have suffered any distress as a result of the data breach. And if so have you spoken to your GP about this
  • Whether you have any pre-existing vulnerability to distress or psychological trauma
  • Whether you have suffered any financial loss as a result of the breach. And if so, what these losses involve
  • Whether anyone else has been affected by the breach. And if so, who and how.

We need this information to ensure we make the strongest possible claim on your behalf. For example, you can make a compensation claim if you have struggled emotionally following a data breach, even if you have not experienced any financial loss. Being the victim of a crime can have a substantial impact on you mentally and physically. For some people, the effects can include a lack of sleep, feeling ill, unsettled or confused. But to make sure we can claim for this distress, we need to know exactly how the data breach has affected you.

Likewise, we need to know about any financial losses so that we can make sure you are fully compensated in any award.

Crucially, you can also make a claim for loss of privacy – even if you haven’t suffered as a result.

Immediately after you return the requested documentation to us

Once you have signed and returned the necessary information to us, we will make a start on your case. It is not unusual that – on reviewing your impact form – we uncover information that allows us to increase the value of your claim significantly. What might seem irrelevant to you, could make a huge difference in the eyes of the law. That’s why filling out our form to the best of your ability and appointing expert data breach compensation solicitors is so important.

Within two weeks

The next step in our data breach claim process is to contact the offending party and let them know that we will be making a case against them. This is called a Letter Before Action (LBA). The LBA lets the defendant know that we plan to start proceedings against them, and that we are very serious about getting you the compensation you deserve.

In this LBA we also set out how long they have to respond. This is usually no more than 21 days. The response we receive following the LBA will dictate our next steps. In our experience, most organisations take a LBA very seriously. But we make it clear that if we do not get a response by the deadline set out in the letter, we will start court proceedings on your behalf.

Within three months

If we can come to an agreement, you can expect to receive your compensation within 28 days of agreement.

If the other party does not agree to our terms, and we fail to reach an agreement, we will write to them to tell them that we intend to take the matter to court.

In many cases, where the ICO has already fined the company, these claims are taken seriously. Likewise, the costs of contesting a claim often far exceed the costs of settlement, so there is usually a willingness to pay a reduced amount rather than face more substantial costs and bad publicity.

Within six months

If your case does go to court, you will need evidence to back up your claim, and we will work on establishing this for you. The court process can take anywhere between three and nine months.

Where the company/individual has already admitted to a crime, or to breaching private data, or has already been found culpable, the chances of success are solid.

Within 12 months of starting your data breach compensation claim

If we win your case, we will transfer your compensation to you. In most cases, the minimum level of damages to be sought would be between £750 and £1,000. However, for serious data breach claims the award could be several thousand pounds. There is also likely to be a rise in group action cases where companies have put employee and/or customer data at risk.

CONTACT US AND START YOUR DATA BREACH CLAIM TODAY

At Hayes Connor, our expert data breach compensation solicitors make sure you receive the maximum compensation possible in the shortest possible time. However, with strict time limits in place for making data breach claims (currently all breaches going back six years could be subject to a claim) it’s essential to act now.


*Times are for guidance only. The time your claim takes will depend on the type of case and other factors such as how many people have are involved.

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Hayes Connor sees surge of interest in British Airways data breach

Since British Airways (BA) customers had their personal data stolen in a series of breaches, we have been contacted by hundreds of people who were put at risk by the airline. And, in good news for consumer-rights, in October 2019, the Court gave its permission for official legal action to be launched against the airline. Since this decision, lots of new clients have contacted us to join our BA group action case.

What happened in the BA group action case?

In 2018, hackers accessed the BA website and mobile app to steal information including card details, addresses, email addresses and travel arrangements. According to an investigation by the Information Commissioner’s Office (ICO), some passengers were taken to a fake website where hackers harvested their details. As a result of this breach, many customers were forced to change their bank accounts or credit cards.

Why is this BA’s fault?

Following an investigation, the ICO found that the hacks were only possible due to inadequate security arrangements at the airline. In response, it is planning to impose a fine of more than £183 million on BA. But, none of this money will go to the victims.

Leading the way when it comes to data breach law

To secure justice for data breach victims, it’s vital that organisations are held to account for their security failures. And, at Hayes Connor, we believe we are the best firm to help BA customers to achieve this. This is because we are a true specialist in data breach law. This is all we do. And, because of this, we have the legal expertise needed to take on big players such as BA. We also have experience in similar huge cases against the likes of Ticketmaster and Equifax.

In addition to our own legal expertise, we also work with expert barristers to help us win our cases. So, we are confident that our team will get the results you deserve.

Crucially, when it comes to making a compensation claim, a lack of care can leave data breach victims open to advice and representation below the standard expected. And this could see you lose out financially as a result.

Our No-Win, No-Fee BA group action makes sure you are protected against all possible costs

At Hayes Connor, we offer a No-Win, No-Fee guarantee. This makes sure our clients are protected and insured against all possible outcomes.

Find out more about what No-Win, No-Fee means.

Why join our BA group action?

At Hayes Connor Solicitors, we have already started a group action claim against British Airways to help victims of this data breach to secure compensation. This means we have everything in place ready for you to join. And, we are using the evidence uncovered by the ICO to make the strongest possible case.

Unlike other UK law firms, we have experience in group action data breach cases. Where cases are very similar, such group actions can be a powerful tool and can have a bigger impact than a single claim.

Don’t miss out on the compensation you deserve!

The deadline to join the BA Group Action has been set by the Court. And, our group action is still open to you to join. You can make a claim even if the theft of your data has not caused you any harm or distress.

However, we would recommend that you join ASAP to give you plenty of time. We are already gathering evidence to give our clients the best possible chance of success. There may also be the chance to secure a settlement before this case gets to Court.

Without joining a group action, hundreds of thousands of people could miss out on the compensation they deserve.

To join our British Airways data breach group action compensation claim, register with us today.

 REGISTER NOW

data breach advice
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Four simple steps to protect your data following a data breach

Negligent business processes, human error and cybercrime are causing a growing number of data protection act breaches. And, if you have been the victim of a breach or cyber-attack, it is vital that you know how to react.

What to do when you find out your data has been breached

STEP ONE: Protect your finances

A data protection act breach can result in financial theft. And, with enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts. To protect your money you should:

  • Contact your bank (or credit card provider) immediately if you are worried that your financial data has been exposed
  • Look out for any bills or emails showing goods or services you haven’t ordered
  • Check your account for any unfamiliar transactions and alert your bank or card provider immediately if there is any suspicious activity
  • Keep an eye on your credit score for any unexpected dips
  • Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name
  • Understand that a genuine bank or other financial organisation will never contact you out of the blue to ask for your PIN or full password
  • Know that a legitimate bank or other business would never ask you to move money to another account for fraud reasons.

STEP TWO: Watch out for further attacks

All too often, cyber-criminals get access to your name and email address following a data protection act breach. And they might use this to try and extract additional information from you (such as your banking details). As such, you should:

  • Follow any security instructions provided to you by the company which breached your data
  • Never automatically click on a link in an unexpected email or text. This could result in you giving a fraudster access to your personal or financial details
  • Always question uninvited approaches in case it’s a scam. Instead, contact the company directly using a known email or phone number
  • Don’t assume an email or phone call is authentic. Just because someone knows your details (such as your name and address or even your mother’s maiden name), it doesn’t mean they are genuine
  • Be careful who you trust – criminals may try and trick you by telling you that you’ve been a victim of fraud. Criminals often use this to draw you into the conversation, to scare you into acting and to reveal your security details
  • Know that criminals can make any telephone number appear on your phone handset, so even if you recognise a name or number, or if it seems authentic, it might not be genuine
  • Don’t be rushed or pressured into making a decision. A trustworthy organisation would never force you to make a financial transaction on the spot
  • Listen to your instincts. If something feels wrong, then it is right to question it
  • Have the confidence to refuse requests for personal or financial information. Stop the discussion if you do not feel in control of it
  • Never hesitate to contact your bank or financial service provider on a number you know
  • Beware of any unsolicited communications that refer you to a web page asking for personal data
  • Don’t accept friend requests from people you don’t know on social media and review your privacy settings
  • Report any suspected phishing attempts to the police and Action Fraud.

STEP THREE: Put some data protection best practices in place

If you are concerned that your data might be at risk, there are some steps you can take to stop the threat from escalating. For example, you should:

  • Register with the Cifas protective registration service. This will slow down credit applications made in your name with additional verification checks made to ascertain that the applicant is actually you
  • Change your passwords
  • Use a different password for every account (if you are worried about remembering them all you could sign up to a password manager)
  • Make sure your devices are protected by internet security software and that this is kept up-to-date.

STEP FOUR: Make a data breach compensation claim

Every day, data protection act breaches are causing misery and upset to people across the UK. Organisations have a duty to protect your sensitive data. And letting other people access this is a complete failure of this responsibility. So, why shouldn’t you seek compensation for this inability to look after your information correctly if it has caused you distress?

If you want to make a data breach compensation claim you should:

  • Contact the ICO to let them know about your concerns. The ICO might investigate the data breach and, while it does not award compensation, if it believes that the organisation in question broke the law, you can use this information in court to help prove your claim
  • Make sure that if you are offered any form of compensation or free services from the organisation that put your data at risk, you check the small print. Be careful that in accepting an offer you are not giving away your rights to pursue a separate data breach compensation claim at a later date
  • Write down your version of events ASAP, including any impact resulting from the data breach as this could provide valuable evidence in court
  • Contact Hayes Connor Solicitors. Our expert, online fraud and data protection solicitors will advise you on whether you have a valid claim and will be pleased to answer any questions you might have. If you are not sure whether your information has been misused or mishandled, we can find this out for you. Our initial assessment is always free. We’ll ensure that you are fully informed on this matter and will notify you about the investigation and your legal rights when making a claim.

Crucially, if an organisation has failed to protect your personal data, you have a right to claim compensation. Even if you haven’t suffered as a result.

For more advice on how to keep your data safe, follow our #NotJustHackers campaign on Twitter and Facebook.

 

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Could your pet be the cause of a data breach?

At Hayes Connor, our data protection solicitors deal with many different types of data breaches. But a recent case was particularly unusual. In this instance, a missing family cat was the cause of the data breach.

What happened in this data protection breach?

We represented a family whose cat went missing causing them understandable upset. The cat had been microchipped, so they were hopeful that they would be reunited with their pet.

In April last year, the data stored by the company responsible for the electronic chip was breached. This breach happened when someone found the cat and took it to be scanned.

Usually, a vet will inform the owner that their pet has been found. However, contrary to the established procedures, in this case, two different vets accessed our client’s data and disclosed this to the person who found the cat. This included our client’s home address.

To make matters worse, our client only found out about the pet data breach when a neighbour asked if the cat had returned home after it disappeared from her friend’s home (the person who found the cat in the first place). So at no point was our client told that their beloved family pet had been found.

In this case, it would be tempting just to blame the vets involved, but after investigation, it became clear that the company responsible for holding the microchip information had not put systems in place to protect the personal data it was responsible for. This lack of adequate internal security systems did nothing to prevent the sharing of personal data by the vet practices.

As a result the family has a claim against the vets that breached their personal data, and the microchipping company.

Why did our client need data protection solicitors?

The family felt that their complaint wasn’t being adequately responded to or taken seriously.

Frustrated that their distress was not being acknowledged they decided to take legal action. They chose Hayes Connor as we specialise in data breach litigation and were also able to take on this pet data breach case on a no win-no fee basis.

What was the result of this pet data breach case?

The Information Commissioner’s Office (ICO) is the UK’s data protection regulator. We advised our client to report this matter to the ICO, which ruled that there had been a breach of Data Protection obligations.

As a result, our client was awarded £1,250 compensation and, just as important, the recognition they wanted for the distress this had caused. Our data protection solicitors also wrote to the microchipping company to advise them on their information rights practices, and have sent recommendations regarding improvements going forward.

Talking about their experience, our client said:

“Very pleased I went with Hayes Connor I would recommend them and use them again if I ever needed to. I didn’t originally set out to make a compensation claim but I’m glad I did. You took my claim seriously and just as importantly your involvement made those responsible take it seriously as well.

Lessons learned

In many cases, data breaches such as this can be avoided by employees abiding by the data protection principles of their organisations. But it is up to these organisations to make sure that all staff receive regular data protection training to make sure they understand the potential consequences of breaching data protection laws.

Helping to reduce the impact of data breach violations

The Data Protection Act exists to protect the privacy of individuals. However, many organisations have struggled to keep up with changes in the rules, and this could leave everyone vulnerable.

In response, at Hayes Connor, our data protection solicitors help our clients to make compensation claims after their data was put at risk by the organisations they trusted to look after it.

If you or a member of your family has suffered financial damage, emotional distress or a loss of privacy caused by a breach of the Data Protection Act (the UK’s interpretation of the GDPR), you have a right to claim compensation.

Not Just Hackers

Cybercrime is big news. It’s almost impossible to pick up a newspaper or turn on the television without hearing about how some big company has been hacked with thousands of customers put at risk. But, while these cases are important, every day smaller data breaches are causing misery and upset to people across the UK.

Our experts deal with a significant volume of data breach cases each day. During our work, we see many different types of claims and how data breaches can affect people in different ways.

Helping to reduce the number of data violations taking place across the UK, we are sharing such real-life examples of data protection breaches to raise awareness of this issue and educate people to prevent similar instances from happening.

For more advice on how to keep your data safe, follow the Hayes Connor #NotJustHackers campaign on Twitter and Facebook.

Alternatively, if you have been the victim of a data breach, find out how we can help you to recover any losses or contact us to discuss your case in more depth.

 

 

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Hayes Connor launches new Equifax data breach claims website

Hayes Connor Solicitors has served a representative data breach claim against Equifax in the High Court. The action could see Equifax ordered to pay up to £100 million in compensation. And, to make it easy for people affected by the breach to join this action, we have launched a bespoke Equifax data breach claims website.

 Launching equifaxdatabreach.co.uk

Because of a series of data protection failures, Equifax let the personal data of its customers fall into the hands of hackers. In response, the UK’s data protection regulator (the ICO) fined Equifax £500,000. But none of this money will go to victims of the data breach.

In the US, Equifax will pay $1.4 billion to compensate affected consumers. We believe that UK customers deserve compensation too. That is why we have set up www.equifaxdatabreach.co.uk.

Making it easy to claim compensation and hold Equifax to account

According to press reports, and the findings of the ICO, 15 million people have been affected in the UK. Equifax has written to 693,665 UK customers confirming that they have had their data breached.

If you are a victim of the Equifax data breach, our new site explains more about:

  • What happened in the Equifax data breach
  • What you can do about it
  • Our representative action
  • Whether you can claim compensation from Equifax.

We also have a range of handy FAQs to answer any questions you might have about this shocking privacy violation.

Our no-win, no-fee Equifax data breach representative action

We are running a representative (group action) case against Equifax. Representative actions are launched when a group of people are affected by the same issue and have experienced the same level of harm.

We are doing this in partnership with Louis Browne QC and Ian Whitehurst of Exchange Chambers Liverpool. This is the same expert data protection team currently engaged in Ticketmaster and British Airways litigation.

Our claim allows anyone in the UK who has suffered financial damage, emotional distress, or a loss of privacy (e.g. having an email address stolen) to claim compensation for the breach. What’s more, in the Equifax case, as well as providing no-win, no-fee funding arrangements, we won’t charge you a “success fee”. This means, if you win, you’ll get all of the compensation.

Crucially, by registering today, we will keep you updated as this case progresses.

Find out more at equifaxdatabreach.co.uk