Can you make a data breach claim against Superdrug?

data breach claim

High street chemist Superdrug has been held to ransom by hackers. The cybercriminals have contacted Superdrug claiming to have accessed the details of 20,000 customers. Talking about the Superdrug data breach, a company spokeswoman said: “The hacker shared a number of details with us to try and ‘prove’ he had customer information – we were then able to verify they were Superdrug customers from their email and log-in.”

What data has been stolen in the Superdrug data breach?

The compromised data is thought to include names, addresses, dates of birth, phone numbers, and point balances. And, while no bank or payment card details are believed to have been accessed, the information stolen is already enough to cause severe distress to those affected.

Today’s cybercriminals don’t just care about our financial details. They can also cause havoc with our personally identifiable information. In fact, with enough data, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts.

In response, Superdrug has emailed its customers advising them to change their passwords. The company has also contacted the Police and Action Fraud (the UK’s national fraud and cybercrime arm) and has said that it “will be offering them all the information they need for their investigation as we continue to take the responsibility of safeguarding our customers’ data incredibly seriously.”

Can you claim compensation following the Superdrug data breach?

If you have suffered damage or distress caused by an organisation breaching any part of the Data Protection Act, you have a right to claim compensation.

Crucially, you can make a compensation claim if you have struggled emotionally following a data breach, even if you have not experienced any financial loss. Being the victim of a crime can have a substantial impact on you mentally and physically. For some people, the effects can include a lack of sleep, feeling ill, unsettled or confused. So why shouldn’t you seek compensation for a failure to look after your information correctly?

How much compensation could you get for the Superdrug data breach?

When a breach happens, it’s vital that the Information Commissioners Office (ICO) investigates what happened. If the company is found responsible, the ICO will then issue a fine.

However, such fines are little compensation for victims who have suffered financial loss and/or stress due to an organisation’s negligence. So, while the ICO does not award data breach compensation, our data breach solicitors can help you with that.

At Hayes Connor Solicitors, we’ve been helping people to get the compensation they deserve for over 50 years, so we know what it takes to make a successful data breach claim.

Data breaches often have severe consequences for those affected, and in this case, you could be entitled to around £1,500 (or more depending on your circumstances). And, because we offer no-win, no-fee funding arrangements, you have nothing to lose.

Find out more about no-win, no-fee.

Superdrug data breach group action

At Hayes Connor Solicitors we have already been contacted by Superdrug customers distressed that their personal information was not looked after as carefully as it should be.

As such – and depending on the outcome of any investigation – we are now looking at the possibility of launching a group action against Superdrug.

With a group action claim, a band of people – sometimes even thousands of people – collectively bring their cases together to achieve compensation. Where circumstances are very similar, group actions can be a powerful tool and can have a bigger impact than a single claim.

Find out more about making a group action claim.

To join a group action compensation claim, you will need you to register with us. We’ll let you know what is happening in the Superdrug data breach case and if and when you can make a data breach compensation claim.


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